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carhartt.com/gb
Reviews:

1,296 reviews in the last 12 months3,200 total reviews  

4.62
Excellent

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Most relevant positive review

7 Oct 2023
 Verified review
The jacket is great and very unique I’ve not seen anyone wearing one in England yet, that’s one reason I chose it plus the brand produces good quality clothing, its warm has very good wind resistance, I had to wear it once on a motorcycle without any issues at high speeds because I was late for an appointment, the jacket has lots of interesting feature's in the build quality you can’t appreciate them looking at photos, the Zip is very good quality, but I’d be happier if it was more chunky like the one on my Canada goose bomber jacket. I would of liked a faster delivery option I would of happily paid extra for that, I ordered the coat mid day Saturday, it was despatched Monday landed in England on Wednesday night and it arrived Friday morning.

Most relevant negative review

9 Dec 2023
 Verified review
Poor customer service & didn't receive items. My order was confirmed but never went through and I wasn't informed. Payment did not come out. I had purchased on Black Friday sale. I didn't receive confirmation email, so I emailed customer service and was assured that the order was confirmed and would take 4-7 business days to dispatch. When I emailed about it again, I was told the payment didn't work (despite it showing as confirmed on my booking confirmation screenshot)and I needed to put my order through online - but at the raised prices. When I asked about why I had to pay the full price considering I had a confirmation number for the sale price, I was given a 10% discount code which didn't cover the difference. The code ended up not working. I once again emailed with a screenshot, and was told they had no IT issues and that the code should work. It didn't work and didn't apply any 10% discount at checkout. But they did not address the fact that the code didn't cover the difference between sale and full prices. I left it at that. Funnily enough, I got notifications from the Shop app about this order being created, and then I was sent an email to review my order - which I never even received. Carhartt had many chances to rectify the issue as I emailed them so many times, but failed to do so. Polite emails with absolutely no substance.
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Reviews for carhartt.com/gb

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4 Jul 2024
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Answer by carhartt.com/gb
9 Jul 2024
Thank you so much for taking the time to leave a positive review! We are thrilled to hear that you had a great experience with our delivery, products, and customer service. This is exactly what we strive for at Carhartt - providing high-quality goods and exceptional service to our customers. Your support means the world to us and we can't wait to continue serving you in the future. Regards, Carhartt Europe
4 Jul 2024
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Answer by carhartt.com/gb
9 Jul 2024
Thank you so much for taking the time to leave us a positive review. We are thrilled to hear that you had a 5-star experience with our Carhartt clothing. Our team works hard to provide top-quality products and exceptional customer service, so it is always encouraging to receive such positive feedback. We appreciate your support and hope to see you again soon at our store. Regards, Carhartt Europe
4 Jul 2024
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Answer by carhartt.com/gb
9 Jul 2024
Thank you for taking the time to leave a review. We are thrilled to hear that you had a 5-star experience in our store! Providing exceptional customer service is at the core of our company's philosophy, and we are delighted to know we met your expectations. Your feedback means a lot to us, and we hope to see you again soon. Regards, Carhartt Europe
3 Jul 2024
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Answer by carhartt.com/gb
4 Jul 2024
Thank you so much for taking the time to leave a review! We are thrilled to hear that you had a positive experience with our Carhartt store. Our team takes great pride in providing top-notch customer service and we are glad it did not go unnoticed. We appreciate your support and hope to see you again soon! Regards, Carhartt Europe
3 Jul 2024
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Answer by carhartt.com/gb
3 Jul 2024
Thank you for your kind words about the experience you had with us. We are thrilled to hear that our delivery, goods, and customer service all met your expectations. At Carhartt, we strive to provide top-notch products and excellent service to all of our customers. Your satisfaction is our top priority and we are grateful for your support. We look forward to serving you again in the future. Regards, Carhartt Europe
2 Jul 2024
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Answer by carhartt.com/gb
3 Jul 2024
Hi there! Thank you so much for taking the time to leave such a positive review! We are thrilled to hear that you had a great experience with our delivery, goods, and customer service. At Carhartt, we strive to provide top-quality products and exceptional customer service. It's customers like you that make all of our hard work worth it. Thanks again for your support and loyalty! Regards, Carhartt Europe
2 Jul 2024
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Answer by carhartt.com/gb
3 Jul 2024
Thank you for taking the time to leave a review about your experience with our Carhartt clothing store. We are delighted to hear that you had a 5-star experience with us! Our team takes pride in delivering top-notch customer service and providing high-quality products. Your support means a lot to us. We value all feedback, positive or negative, as it helps us improve and better serve our customers. We strive to uphold our company's philosophy of providing durable and reliable clothing for hardworking individuals like yourself. Thank you again for choosing Carhartt. We look forward to seeing you again soon! Regards, Carhartt Europe
1 Jul 2024
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Answer by carhartt.com/gb
3 Jul 2024
Thank you so much for taking the time to leave such a positive review for your Carhartt experience. We are thrilled to hear that you had a great experience with our products, delivery, and customer service. Our team works hard to ensure that our customers are satisfied with their purchases, and your feedback means a lot to us. We hope to see you again soon! Regards, Carhartt Europe
1 Jul 2024
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Answer by carhartt.com/gb
3 Jul 2024
Thank you so much for taking the time to leave such a positive review about your recent experience with Carhartt! We are thrilled to hear that our delivery, goods, and customer service met your expectations. At Carhartt, we strive to provide top-notch quality and service to all of our customers. Your feedback truly means a lot to us and we look forward to serving you again in the future. Regards, Carhartt Europe
30 Jun 2024
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Answer by carhartt.com/gb
1 Jul 2024
Thank you for taking the time to leave a review about your recent experience with us! We are thrilled to hear that you had a positive overall experience and gave us a perfect rating! Our team works hard to provide excellent customer service and offer high-quality products. We appreciate your feedback and will continue to strive for excellence. Thank you for choosing Carhartt! Regards, Carhartt Europe
30 Jun 2024
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Answer by carhartt.com/gb
1 Jul 2024
Thank you so much for taking the time to leave a review. We are thrilled to hear that you had a positive experience with our goods and customer service. We are constantly working on improving our delivery process and appreciate your feedback on that aspect. At Carhartt, we strive to provide high-quality products and excellent service to all our customers. Thank you again for your support, and we look forward to serving you in the future. Regards, Carhartt Europe
30 Jun 2024
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Answer by carhartt.com/gb
1 Jul 2024
Thank you for taking the time to leave us a review. We are thrilled to hear that you had a positive experience with us! Our team works hard to ensure that all our customers leave satisfied and it's great to know that we succeeded with you! If there is anything else we could do to make your future visits even better, please don't hesitate to let us know. Thank you again for choosing Carhartt! Regards, Carhartt Europe
29 Jun 2024
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Answer by carhartt.com/gb
1 Jul 2024
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you had a 5-star experience at our Carhartt store. Our team takes great pride in providing exceptional customer service and quality products. We appreciate your support and look forward to seeing you again soon. Thank you for choosing Carhartt! Regards, Carhartt Europe
29 Jun 2024
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Answer by carhartt.com/gb
1 Jul 2024
Thank you so much for taking the time to leave a review. We are thrilled to hear that you had a positive experience at our Carhartt store! Our team takes great pride in providing exceptional customer service and we are glad to know that we met your expectations. We appreciate your support and look forward to seeing you again soon. Have a great day! Regards, Carhartt Europe
28 Jun 2024
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Answer by carhartt.com/gb
1 Jul 2024
Thank you for taking the time to leave us a review! We are thrilled to hear that you had a positive experience at our store. Our team at Carhartt takes pride in providing top-quality clothing and exceptional customer service. Your satisfaction is our top priority, and we appreciate your support. Thank you for choosing Carhartt for your clothing needs. We look forward to serving you again soon! Regards, Carhartt Europe
28 Jun 2024
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Answer by carhartt.com/gb
28 Jun 2024
Thank you for taking the time to leave such a positive review about your experience at our store. We are so glad to hear that you had a great time shopping with us and that our products met your expectations. We strive to provide high-quality clothing that is both durable and stylish, and we are happy to know that we have succeeded in doing so. Your satisfaction is important to us, and we look forward to seeing you again soon! Regards, Carhartt Europe
26 Jun 2024
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Answer by carhartt.com/gb
27 Jun 2024
Thank you so much for taking the time to leave such a positive review! We are thrilled to hear that you had a great experience with our delivery, goods, and customer service. Our team at Carhartt works hard to provide the best products and service to our valued customers like you. We appreciate your support and look forward to seeing you again! Regards, Carhartt Europe
26 Jun 2024
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Answer by carhartt.com/gb
27 Jun 2024
Thank you for taking the time to leave a review. We are thrilled to hear that you had a positive experience with our Carhartt clothing. We take great pride in providing high-quality products that are durable and reliable. Your feedback means a lot to us and we will continue to strive for excellence. Thank you for choosing Carhartt! =Regards, Carhartt Europe
26 Jun 2024
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Answer by carhartt.com/gb
27 Jun 2024
Thank you so much for taking the time to leave such a positive review! We are thrilled to hear that you had a great experience shopping with us! At Carhartt, we strive to provide high-quality clothing and excellent customer service. Your satisfaction is our top priority, and we truly appreciate your kind words. We look forward to seeing you again soon! Regards, Carhartt Europe
26 Jun 2024
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Answer by carhartt.com/gb
27 Jun 2024
Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you had a great experience at our Carhartt store. Our team takes pride in providing top-notch customer service and quality products, so it means a lot to us that you were satisfied with your visit. We hope to see you again soon! Regards, Carhartt Europe