carhartt.com/gbReviews:
1,296 reviews in the last 12 months3,200 total reviews
Excellent
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Most relevant positive review
7 Oct 2023
Verified review
The jacket is great and very unique I’ve not seen anyone wearing one in England yet, that’s one reason I chose it plus the brand produces good quality clothing, its warm has very good wind resistance, I had to wear it once on a motorcycle without any issues at high speeds because I was late for an appointment, the jacket has lots of interesting feature's in the build quality you can’t appreciate them looking at photos, the Zip is very good quality, but I’d be happier if it was more chunky like the one on my Canada goose bomber jacket. I would of liked a faster delivery option I would of happily paid extra for that, I ordered the coat mid day Saturday, it was despatched Monday landed in England on Wednesday night and it arrived Friday morning.
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Most relevant negative review
9 Dec 2023
Verified review
Poor customer service & didn't receive items. My order was confirmed but never went through and I wasn't informed. Payment did not come out. I had purchased on Black Friday sale. I didn't receive confirmation email, so I emailed customer service and was assured that the order was confirmed and would take 4-7 business days to dispatch. When I emailed about it again, I was told the payment didn't work (despite it showing as confirmed on my booking confirmation screenshot)and I needed to put my order through online - but at the raised prices. When I asked about why I had to pay the full price considering I had a confirmation number for the sale price, I was given a 10% discount code which didn't cover the difference. The code ended up not working. I once again emailed with a screenshot, and was told they had no IT issues and that the code should work. It didn't work and didn't apply any 10% discount at checkout. But they did not address the fact that the code didn't cover the difference between sale and full prices. I left it at that.
Funnily enough, I got notifications from the Shop app about this order being created, and then I was sent an email to review my order - which I never even received. Carhartt had many chances to rectify the issue as I emailed them so many times, but failed to do so. Polite emails with absolutely no substance.
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Reviews for carhartt.com/gb
7 Nov 2023
Verified review
Great quality and prices, and the only teeny issue I would have is that the speed of delivery was quite slow.
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Answer by carhartt.com/gb
8 Nov 2023
Thanks so much for taking the time to leave a review! We're thrilled that you love our quality and prices. We strive to provide an excellent customer experience, from start to finish. As part of that effort, we feel delivery times should be fast and reliable. We understand your feedback and appreciate it, as it helps us continue to create a great shopping experience for everyone. Thanks again for your support!
Regards,
Carhartt Europe
13 Oct 2023
Verified review
Efficient ordering and delivery service, clearly designed online ordering processes with good sizing guidance
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Answer by carhartt.com/gb
16 Oct 2023
Thank you for your review! We are delighted to hear that you had a positive experience with our ordering process and delivery service. At Carhartt, we strive to make our online ordering process as easy and efficient as possible, so it's great to hear that we met that goal for you! We're always looking for ways to improve the customer experience, so your feedback is valuable. Thank you again for sharing your thoughts!
Regards,
Carhartt Europe
16 Oct 2023
Verified review
Simply, easy and quality.
Easy to navigate website, secure payment, quick delivery in appropriate packaging with good quality products.
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Answer by carhartt.com/gb
17 Oct 2023
Thanks for the awesome review! We're stoked to hear that our website was easy for you to navigate and that your payment was secure. We know how important it is for our customers to receive their orders quickly, so we appreciate you mentioning the quick delivery in appropriate packaging and good quality products. At Carhartt, we want to make sure our customers are provided with the best experience possible. Thanks again for your support!
Regards,
Carhartt Europe
26 May 2024
Verified review
Simply the best work clothes money can buy and after 40 years of trying other brands Carhartt all day long .
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Answer by carhartt.com/gb
27 May 2024
Thank you so much for your amazing review! We are glad that you have had such a positive experience with Carhartt for the past 40 years. Our commitment to creating durable, sustainable clothes that can last through any job or task is something we take very seriously and we appreciate you recognizing our efforts. Thanks again for your kind words!
Regards,
Carhartt Europe
23 Feb 2024
Verified review
Great product - great service!
I love this top - great colour and the relaxed fit gives it a different look. It arrived very quickly, too.
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Answer by carhartt.com/gb
27 Feb 2024
Thank you so much for your kind words! We're glad you love the colour and fit of our top, and that it arrived quickly. Here at Carhartt, we take pride in delivering quality products that are comfortable and stylish. We're happy to have been able to deliver a great experience for you!
Regards,
Carhartt Europe
2 Feb 2024
Verified review
Easy shopping
The products are great. More so during a sale. They arrived promptly. The returns policy is easy if needed.
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Answer by carhartt.com/gb
5 Feb 2024
Thank you so much for your kind words! We're so glad you like our products, and we're very proud to offer solid prices during sales. We understand that sometimes returns are necessary, and we're committed to making the process as smooth and easy as possible. Thanks again for your support - we really appreciate it!
22 Dec 2023
Verified review
Very happy with Carhartt!
Easy to order, arrived quickly and very happy with the lightweight insulated vest which is a Christmas gift
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Answer by carhartt.com/gb
27 Dec 2023
Thank you so much for your kind words about ordering from us! We are so glad that you were happy with the lightweight insulated vest- we hope it will make a great Christmas gift. We strive to make sure our customers receive their orders quickly and that they're satisfied with their purchase. Thanks again - we really appreciate it!
Regards,
Carhartt Europe
25 Mar 2024
Verified review
Top quality service, excellent delivery times, Responsibly packaged.
everything you expect from Carhartt
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Answer by carhartt.com/gb
26 Mar 2024
Thank you so much for your kind words! We strive to always provide top quality service, fast delivery, and responsibly packaged items. We believe these are hallmarks of the Carhartt brand, and we're glad to hear that you think so too! Thanks again for your review!
Regards,
Carhartt Europe
KK
Karen K.
London
30 Apr 2024
Verified review
Order was received on time. The price was good. It was a gift and the recipient wore it straight away.
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Answer by carhartt.com/gb
1 May 2024
Thank you for sharing your experience with us! We are so happy to hear that the order was received on time, and that it was a great value. It's also really awesome to hear that the recipient loved it enough to wear it right away. We appreciate your support in helping us make Carhartt the go-to choice for sustainable workwear!
Regards,
Carhartt Europe
21 Dec 2023
Verified review
The quality of the overalls was obvious as soon as we opened the package. Well made and durable. Thanks!
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Answer by carhartt.com/gb
22 Dec 2023
Thank you so much for your awesome review! We at Carhartt take pride in our craftsmanship and we are delighted to hear that it shows in the product you received. It’s feedback like yours that keeps us motivated to continue providing quality goods. Thanks again!
Regards,
Carhartt Europe
17 Dec 2023
Verified review
Only issue I had was with payment. Website seemed to crash or not connect, luckily got through in the end
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Answer by carhartt.com/gb
18 Dec 2023
Thank you so much for your review. We really appreciate your feedback and we are glad that you were able to complete payment in the end. At Carhartt, we believe in making our apparel easy and enjoyable to purchase, so we are sorry that there was an issue with the website. Your shopping satisfaction is always our priority!
Regards,
Carhartt Europe
6 Jun 2024
Verified review
Very happy with quality, design and attention to detail. Buying more and more from Carhartt these days.
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Answer by carhartt.com/gb
6 Jun 2024
Thank you so much for taking the time to leave us this review! We’re thrilled that you’re enjoying our quality, design, and attention to detail. At Carhartt, we strive to provide our customers with products that are not only durable and high-quality, but also stylish and comfortable. We hope you continue to enjoy your Carhartt experience!
Regards,
Carhartt Europe
17 Dec 2023
Verified review
From start to finish, whole order been a smooth transition. The quality of the jeans and fit superb 👌.
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Answer by carhartt.com/gb
18 Dec 2023
Thank you so much for the positive review! We're ecstatic to hear that your experience was a smooth transition and that our jeans fit you perfectly. At Carhartt, we strive to provide only the best quality products and guarantee the perfect fit. We appreciate your kind words and hope to continue providing you with excellent service in the future!
Regards,
Carhartt Europe
9 Nov 2023
Verified review
Articles are of good quality. Postage was slow. Over ordered quantity as I had a glitch with my phone.
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Answer by carhartt.com/gb
10 Nov 2023
Thanks so much for choosing Carhartt for your needs – we really appreciate your feedback. We’re glad to hear that you’re satisfied with the quality of our products. At Carhartt, we always strive to provide the best service possible and apologize if our postage was not up to par. We hope you continue to enjoy our products and services.
Regards,
Carhartt Europe
7 Jun 2024
Verified review
Top quality workwear , trousers are the best I’ve bought , far superior to any other branded workwear
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Answer by carhartt.com/gb
10 Jun 2024
Thanks so much for your great feedback on our workwear! We’re so glad you're loving the trousers - Carhartt has been a leader in premium quality workwear for over 130 years, so we’re proud that you can trust us to keep you comfortable and safe on the job. Thanks again for your awesome review!
Regards,
Carhartt Europe
5 Feb 2024
Verified review
Have had to return items a few times due to us getting sizing wrong - always a quick and easy process.
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Answer by carhartt.com/gb
7 Feb 2024
Thank you for your feedback! We are so glad to hear that returning items was a quick and easy process for you. At Carhartt, we strive to make sure your experience with us is the best it can be, no matter what. We hope you will continue to shop with us and enjoy our quality products. Thank you again!
Regards,
Carhartt Europe
17 Dec 2023
Verified review
Very simple order process, kept up to date with delivery status. Delivered quickly and packaged well.
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Answer by carhartt.com/gb
18 Dec 2023
Thanks so much for your review! We're stoked to hear your ordering process was smooth sailing and that our speedy delivery got your order to you faster than a blink of an eye! Here at Carhartt, we believe in making quality products and delivering them with the utmost care so our customers can get what they need, when they need it. We really appreciate you taking the time to share this feedback!
Regards,
Carhartt Europe
2 Jun 2024
Verified review
Great service and quality
Bought a rain defender jacket and absolutely delighted. Brilliant quality and delivered very quickly.
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Answer by carhartt.com/gb
3 Jun 2024
Thank you so much for the kind review! We at Carhartt are passionate about delivering quality products, and we're glad that your experience with us exceeded your expectations. It's always a pleasure to hear that customers are satisfied with our products and services. Thank you for being part of the Carhartt family!
Regards,
Carhartt Europe
5 Feb 2024
Verified review
Always quality clothing.
A really good price & very comfortable clothing. Strong and durable as well
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Answer by carhartt.com/gb
5 Feb 2024
Thank you so much for your review! We at Carhartt are proud to provide quality, comfortable, and durable clothing that won't break the bank. We hope you'll keep coming back to us for all of your apparel needs and we truly appreciate your business. Have a great day!
Regards,
Carhartt Europe
9 Nov 2023
Verified review
Speedy delivery. Excellent prices. The only gripe is their emails were delivered into my junk folder.
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Answer by carhartt.com/gb
10 Nov 2023
Thank you for your awesome review! We really appreciate your kind words about our speedy delivery and excellent prices. We're sorry to hear that our emails ended up in your junk folder - we work hard to make sure all our customers get the best possible experience, so we'll keep an eye out for this. Thanks again for taking the time to leave us a review!
Regards,
Carhartt Europe