vinissimus.co.uk

Reviews:

I like Vinissimus and have made many orders from you. What I don't like is the experience that I had today from dhl. I tried several times to track my delivery and the system would't recognise my order number. Today a note was put through my letterbox saying they had tried to deliver unsuccessfully and my parcel had been left at a dhs depot. 1st of all the buzzer at the entrance is loud and if it had been pressed I would have heard it. The delivery driver put a postcode on the card without an address. I went to the postcode where there was just houses. I then telephoned dhs and found that the postcode contained a j which looked like a u and the parcel was left at the shop Nisa. If the address had been put on the card I would have known straightaway where my parcel was. So dhs employ a completely gormless driver who can't write clearly and I have to waste an hour of my time because of it. If you used a competent delivery company like dpd this would not have happened.

I haven't tried the product yet - this rating relates purely to the delivery or, in this case, non-delivery by DHL. This case of wine was delivered to the wrong address, 14 Windsor TERRACE, which is about 200 metres from where I actually live, 14 Windsor AVENUE. Luckily I was able to retrieve the product from the porch at 14 Windsor Terrace where it had been left in front of the front door. Clearly the product hadn't been signed for by the occupants as nobody was in at that address. I will repeat all this if I am asked for feedback from DHL but I suggest you take it up with them as this type of customer service leaves a bad taste.