puzzleYOU UK

Reviews:

Due to the huge popularity of the Puzzle Advent Calendar, the delivery time has been more than 4 weeks from the beginning and this was already shown when ordering. So the expected delivery date was 15.11.2024 all along, which you can verify in your order confirmation. We are sorry you probably mistook the date and hope your mother will be very happy with your Advent surprise later as well.

Could you possibly send us an alternative e-mail address? We have sent out the order confirmation 3 times now and still you seem to have received none of them. Your Puzzle Advent Calendar is still in production and is supposed to be delivered around the 19th of November, as was shown at the time of ordering.

We have sent the order confirmation one more time. When you placed the order, the indicated expected delivery date was 05.11.2024 - 06.11.2024, so its a bit early for being worried about not having received the Puzzle Advent Calendar yet. We will of course send you a shipping confirmation as soon as your order leaves our production. With the free e-mail providers Hotmail and Gmail, it is recommended to not only look in the inbox and spam box, but also check the offers/advertising folder!

our apologies, but we do not send the review request ourselves, we let the independent review platform Trusted Shops do that. It was our mistake however not to inform Trusted Shop in time that due to the enormously high number of orders, the delivery time of the Puzzle Advent Calendar is much longer than it is with our regular puzzles. Would you please do the review again once you have received the Puzzle Advent Calendar?

With the free e-mail providers Hotmail and G-Mail, it often happens that our order confirmation does not end up in the inbox or spambox, but in the advertisements/offers folder. As the expected delivery date indicated during ordering was 06.11.2024 - 07.11.2024, it is not surprising that you have not received your order by now. May we ask you to do the review again after you have received your Puzzle Advent Calendar?

When you placed the order, the estimated delivery date we showed was: Wed, 20.11.2024 – Thu, 21.11.2024. We are sorry that this review invitation was sent to you prematurely, but may we ask you to do the review again after the Puzzle Advent Calendar has arrived?

To ensure the independence of the reviews, we do not send the requests for review ourselves. The new Puzzle Advent Calendar seems to be so well liked that our production can hardly handle the enormous number of orders and that made Trusted Shops faster than us this time. Meanwhile, the Puzzle Advent Calendar is on its way to you and we look forward to your review after the parcel has arrived.

The popularity of the Advent calendar has resulted in a delivery time that is unfamiliar to us. When you placed the order however, the indicated expected delivery date has taken this into account so that you have been informed that delivery will take place not before 06.11.2024 - 07.11.2024. We will of course send you a shipping confirmation when your order leaves our production. May we kindly ask you to redo this review after you have received your Puzzle Advent Calendar?

our apologies, but we do not send the review request ourselves, we let the independent review platform Trusted Shops do that. It was our mistake however not to inform Trusted Shop in time that due to the enormously high number of orders, the delivery time of the Puzzle Advent Calendar is much longer than it is with our regular puzzles. Would you please do the review again once you have received the Puzzle Advent Calendar? We have shipped your order today.

To ensure the independence of the reviews, we let Trusted Shops send the request to review us. Due to the unexpectedly high demand for the Puzzle Advent Calendar, the delivery time is much longer than people are used to from us. We forgot to inform Trusted Shops that your order was from the beginning supposed to arrive not before the 14th of November, as you can see in your order confirmation. Could you please be so kind to do the review by then?

We are sorry for the delay. Especially when it is meant for a birthday, this is particularly annoying. In the meantime, the parcel has been delivered and we hope your mother enjoys her present even afterwards.

As a matter of fact, most of our photo puzzles are ordered as gifts and more people than one can imagine want the puzzle to remain a surprise until it has been completed. This led to the decision to offer an extra category with boxes without pictures to assure the surprise effect. For the reason that every customer owns the photo they upload for the puzzle, we did not tought it to be a problem in also offering puzzles without any example. Nevertheless, in order to choose a puzzle box, it is necessary to click on one of the following categories: 1. Classic boxes 2. Boxes without any example 3. Birthday boxes 4. Theme boxes 5. Christmas boxes You have selected a puzzle box from category 2. Not only did the preview show that the box does not contain any pictures, but this special category is also called: "Boxes without any example". We are sorry that you must have overseen this and we would be pleased if you could reconsider the accusation of bad communication.

To make the large number of layouts more manageable, we have divided our puzzle boxes into 5 categories: 1. Classic boxes 2. Christmas boxes 3. Boxes without any example 4. Birthday boxes 5. Theme boxes You have selected a puzzle box from category 3. These puzzle boxes are actually intended for customers, who want the puzzle to remain a surprise until it has been completed. For example, when there is a marriage proposal on the puzzle or the announcement of a grandchild. It would be inappropriate for us to anticipate the surprise with a picture in the box. We kindly ask for your understanding. Our service team has sent you an example by e-mail.

We know that we cannot make up for a failed surprise and once again offer our sincere apologies. We have arranged for a full refund today.

In the week before Christmas, our production team worked 24/7 and, as a result, we managed to get your order shipped within 24h. So in that respect, we did a tremendous job. For all employees, this Christmas was ideal, 4 days off in a row. But of course this also applied to the people working in the courier services, which is why we understand your disappointment after your parcel arrived at the distribution centre in Croydon on the Friday before Christmas, but got stuck there and was not forwarded on the route to Raynes Park. Although we as producers cannot help the fact that the Friday before Christmas must have been a madhouse at this distribution centre, we apologise for the delay and hope that the puzzle will provide enjoyment after all.

If the puzzle really is as described by you, then it would make sense to contact customer service and send them a picture of the print result. The photo should however show something more than just one puzzle piece. Fact is that none of our puzzles has poor quality cardboard and if the colours do not match the photograph, you can make use of your guarantee and receive a new photo puzzle with the quality we have become known for.

According to the information provided by UPS, there were disruptions in the Eurotunnel, which prevented some shipments from being delivered on time. This is a case of force majeure, which is why we have not been able to see this delay coming in advance. We are very sorry for the delay and we also want to apologise on behalf of UPS for the inconvenience caused. We know we can't make up for a ruined Christmas surprise, but we hope the gift will still bring joy even afterwards.