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16 Nov 2023
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I have used puzzle you before so didn't hesitate when I decided to use it again owing to the fact I was pleased with the service and the result of the jigsaws previously. If there was a problem this time it was because not being very technically minded and having a number of photos to arrange on my picture I couldn't turn the computer off to return to it later as I would lose what I had done, consequently i was on it on and off of it all day finishing at eight o'clock in the evening owing to the fact I couldn't return to it the next day If there is a way of turning the computer off without losing what I have done I would like to know please. I am 75 years of age and not of the younger generation and feel I could have done a better job of my creation if I could have returned to it the next day.
I have bought these puzzles every year for family and friends at Christmas. Even before the changed their name from myphotopuzzle. Whilst the quality has always been excellent, this year we had a slight issue with the cut of the pieces, it was as though once printed, the puzzle had been cut on an angle, so pieces in the top right corner were huge, and pieces in the bottom right corner were less than half thier normal size, and as such didn't fit together properly.
Although this might sound like I'm giving negative feedback, in truth I really just want to make PuxzleYou aware of the issue. I have in fact had nearly 10 years of great products from them and would rate them highly.
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Reviews for puzzleYOU UK
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11 days ago
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Item not received
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Answer by puzzleYOU UK
9 days ago
our apologies, but we do not send the review request ourselves, we let the independent review platform Trusted Shops do that. It was our mistake however not to inform Trusted Shop in time that due to the enormously high number of orders, the delivery time of the Puzzle Advent Calendar is much longer than it is with our regular puzzles. Would you please do the review again once you have received the Puzzle Advent Calendar? We have shipped your order today.
12 days ago
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Still waiting
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Answer by puzzleYOU UK
11 days ago
To ensure the independence of the reviews, we let Trusted Shops send the request to review us. Due to the unexpectedly high demand for the Puzzle Advent Calendar, the delivery time is much longer than people are used to from us. We forgot to inform Trusted Shops that your order was from the beginning supposed to arrive not before the 14th of November, as you can see in your order confirmation. Could you please be so kind to do the review by then?
8 days ago
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8 days ago
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9 days ago
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18 Sept 2024
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The puzzle is high quality. It made a great gift. The photos came out well. I would have liked the editing tools to be a little easier. And I would have liked an email confirmation with an image of the puzzle as I wanted to share with my family to show the gift we had brought. But otherwise all good, speedy delivery from Germany as well. Excellent!
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29 Sept 2024
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Bought this item as a gift. Easy to order, kept up to.date with shipping and delivery. Item arrived and looks amazing from.the outside, as its a gift I haven't removed the carefully packaging but am sure the quality will.match the outside
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12 Sept 2024
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Fab Fab Fab
Fab! Fab! Fab! Had a five piece puzzle made up from holiday photos for a family member who’s mad on puzzles and it looks absolutely amazing. I’m thrilled and know she’s going to just love it when it’s given at Christmas.
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26 Sept 2024
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Excellent Service received again from Quality of puzzle to estimated confirmed Delivery. I'm a repeated customer and will continue to be so!
Recommend unreservedly 🤝
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8 Sept 2024
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My personalised jigsaw puzzle was cut exactly as I wanted it and was a very quick delivery, thank you for the lovely puzzle of my old cat
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15 Sept 2024
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I particularly value the eco materials used, to be less-damaging to the environment e.g. recycled board, non-toxic inks. Thank you!
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9 Sept 2024
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Easy to order online and product arrived quickly. Quality of the box is excellent, jigsaw is a gift so it's not been opened yet!
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24 Sept 2024
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We have used this company on a few occasions and have always had prompt service. We would highly recommend to others.
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10 Sept 2024
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Quick service. Fairly easy to create via website. . . The more images the more involved, but does what it says.
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15 Sept 2024
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Fantastic puzzle made from a beautiful photo I took. Haven't started it yet but looking forward to doing it!
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6 Sept 2024
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The finish puzzel it outstanding quality. I am so pleased with it shall use your service again soon.
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28 Sept 2024
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Good quick response and good quality jigsaws. Have used them several times.
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26 Sept 2024
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Parcel came quickly. Was kept informed on a regular basis on tracker
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23 Sept 2024
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Easy to use, great selection of options.
Quality is excellent.