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puzzleYOU UK
Reviews:

825 reviews in the last 12 months24,340 total reviews  

4.77
Excellent

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Most relevant positive review

16 Nov 2023
 Verified review
I have used puzzle you before so didn't hesitate when I decided to use it again owing to the fact I was pleased with the service and the result of the jigsaws previously. If there was a problem this time it was because not being very technically minded and having a number of photos to arrange on my picture I couldn't turn the computer off to return to it later as I would lose what I had done, consequently i was on it on and off of it all day finishing at eight o'clock in the evening owing to the fact I couldn't return to it the next day If there is a way of turning the computer off without losing what I have done I would like to know please. I am 75 years of age and not of the younger generation and feel I could have done a better job of my creation if I could have returned to it the next day.

Most relevant negative review

27 Dec 2023
 Verified review
I have bought these puzzles every year for family and friends at Christmas. Even before the changed their name from myphotopuzzle. Whilst the quality has always been excellent, this year we had a slight issue with the cut of the pieces, it was as though once printed, the puzzle had been cut on an angle, so pieces in the top right corner were huge, and pieces in the bottom right corner were less than half thier normal size, and as such didn't fit together properly. Although this might sound like I'm giving negative feedback, in truth I really just want to make PuxzleYou aware of the issue. I have in fact had nearly 10 years of great products from them and would rate them highly.
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Reviews for puzzleYOU UK

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2 Jan 2024
 Verified review

Promised to arrive on a date and didnt

Promised to arrive on a date and disnt
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Answer by puzzleYOU UK
4 Jan 2024
At the time of ordering the estimated delivery date was Wed, 27/12/2023 – Thu, 28/12/2023. According to UPS your parcel was left on Thursday, December 28 at 9:30 at your porch. In case you did not happen to find your parcel there, please be so kind as to contact our customer service. they will have UPS launch an investigation into the whereabouts of your parcel.
24 Dec 2023
 Verified review
don't lie about being UK puzzle
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Answer by puzzleYOU UK
28 Dec 2023
You will not find any text anywhere on our website claiming that we are a UK-based company. The reason why the international operating puzzleYOU company offers a webshop with the domain extension co.uk is not only because we want to offer our UK customers the ability to order directly from the manufacturer without intermediaries, but also to be able to show sales separately from all other countries to the UK authorities and pay the applicable tax to HMRC.
26 Apr 2024
 Verified review
Some pieces are missing
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Answer by puzzleYOU UK
29 Apr 2024
We are very sorry to hear that your photo puzzle is missing pieces. We apologize for this mishap. To find out which pieces are missing, please send a photo made of the so far completed puzzle by e-mail to service@puzzleyou.co.uk. Our service team will provide replacements as soon as possible.
15 Dec 2023
 Verified review
Did not receive package
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Answer by puzzleYOU UK
4 Jan 2024
In case a parcel does not arrive within the expected time range, please inform our customers service. They will be glad to intermediate with the courier and find out where the parcel is. So far we have always been able to locate parcels, but in your case, the wait took a little longer than usual, so you opted for a refund and we have fulfilled your wish.
29 Dec 2023
 Verified review

Terrible delivery time

Terrible delivery
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Answer by puzzleYOU UK
4 Jan 2024
Your parcel was out for delivery on December 22, 2023 but due to a delivery address change requested by the receiver the estimated delivery date was changed.
12 Dec 2023
 Verified review
Blurred
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Answer by puzzleYOU UK
13 Dec 2023
After having uploaded your photo, a preview appears and a 5 star rating below shows you how good the resolution of your photo is. Your photo got only one star, meaning that it has a very low resolution. In this case it would have been better to ask us for advise rather than confirming the order with a bad quality photograph.
25 May 2024
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