puzzleYOU UK- Logo - reviews

puzzleYOU UK
Reviews:

833 reviews in the last 12 months24,339 total reviews  

4.77
Excellent

Trustmark
Valid

Includes Buyer Protection
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Most relevant positive review

16 Nov 2023
 Verified review
I have used puzzle you before so didn't hesitate when I decided to use it again owing to the fact I was pleased with the service and the result of the jigsaws previously. If there was a problem this time it was because not being very technically minded and having a number of photos to arrange on my picture I couldn't turn the computer off to return to it later as I would lose what I had done, consequently i was on it on and off of it all day finishing at eight o'clock in the evening owing to the fact I couldn't return to it the next day If there is a way of turning the computer off without losing what I have done I would like to know please. I am 75 years of age and not of the younger generation and feel I could have done a better job of my creation if I could have returned to it the next day.

Most relevant negative review

27 Dec 2023
 Verified review
I have bought these puzzles every year for family and friends at Christmas. Even before the changed their name from myphotopuzzle. Whilst the quality has always been excellent, this year we had a slight issue with the cut of the pieces, it was as though once printed, the puzzle had been cut on an angle, so pieces in the top right corner were huge, and pieces in the bottom right corner were less than half thier normal size, and as such didn't fit together properly. Although this might sound like I'm giving negative feedback, in truth I really just want to make PuxzleYou aware of the issue. I have in fact had nearly 10 years of great products from them and would rate them highly.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for puzzleYOU UK

 Sort by  
Relevance
13 Oct 2024
 Verified review
Report review
12 Oct 2024
 Verified review
Report review
10 Oct 2024
 Verified review
Report review
8 Oct 2024
 Verified review
Report review
8 Oct 2024
 Verified review
Report review
7 Oct 2024
 Verified review
Report review
4 Oct 2024
 Verified review
Report review
2 Oct 2024
 Verified review
Report review
14 Oct 2024
 Verified review

Nice puzzle but overpriced

Puzzle is good quality and options for design OK. Font sizes on puzzle and on box too limited. Item expensive for what it is. Delivery was a nightmare: long lead and had to be signed for, although that wasn’t mentioned! Why? It’s a puzzle. Parcel left elsewhere after numerous confusing messages and place it was left had very erratic opening hours (not as advertised).
Report review
Answer by puzzleYOU UK
14 Oct 2024
we are very sorry that the delivery via UPS did not go as expected. The reason why we insisted in the contract with UPS, that receipt must be signed for, is because we mainly despatch personalised products and do not want them to end up in the wrong hands.
9 Oct 2024
 Verified review
It was not clear that the puzzle does not come in little boxes to complete each day as it appeared on the website, so it’s one giant puzzle with all the pieces in one bag! Not what I was expecting. But otherwise it looks nice.
Report review
Answer by puzzleYOU UK
9 Oct 2024
Our Advent Calendar Puzzle is only available as a 1000 pieces jigsaw puzzle. By changing the amount of pieces from 1000 to 500 pieces, you automatically changed from the SMART SORTED Puzzle Advent Calendar to an "ordinary" photo puzzle.
SD
Sally D.
Lighthorne
11 days ago
 Verified review
It hasn’t arrived yet. I ordered it for my Mothers birthday and that was well after the expected delivery. It should have been with me know but they are saying another month. At this rate I won’t get it before December.
Report review
Answer by puzzleYOU UK
9 days ago
Due to the huge popularity of the Puzzle Advent Calendar, the delivery time has been more than 4 weeks from the beginning and this was already shown when ordering. So the expected delivery date was 15.11.2024 all along, which you can verify in your order confirmation. We are sorry you probably mistook the date and hope your mother will be very happy with your Advent surprise later as well.
9 days ago
 Verified review
I’ve been trying to contact the vender for at least three weeks. I purchased an advent calendar, but have never received confirmation or order number. Payment has been taken from my bank account
Report review
Answer by puzzleYOU UK
7 days ago
Could you possibly send us an alternative e-mail address? We have sent out the order confirmation 3 times now and still you seem to have received none of them. Your Puzzle Advent Calendar is still in production and is supposed to be delivered around the 19th of November, as was shown at the time of ordering.
14 Oct 2024
 Verified review

Premature Review Request

A bit premature to send a review request when the item has yet to be shipped. You’d think they would wait until you have the product so you can review it honestly.
Report review
Answer by puzzleYOU UK
15 Oct 2024
To ensure the independence of the reviews, we do not send the requests for review ourselves. The new Puzzle Advent Calendar seems to be so well liked that our production can hardly handle the enormous number of orders and that made Trusted Shops faster than us this time. We will do our best to also send your order soon and then, of course, we are looking forward to read how you like our new Puzzle Advent Calendar.
9 Oct 2024
 Verified review

Great service, product average

The puzzle pieces on the puzzle I received do not lock together very well, there is movement between the nd tge separate very easily.
Report review
Answer by puzzleYOU UK
9 Oct 2024
Thank you very much for your comment. Since your product review is in contrast to the quality we guarantee, we are concerned that something may have gone wrong in production. If you could be so kind as to send us a photo, taken of your photo puzzle, so that we can get an impression of the die-cutting result, our customer service team will then take care of it and fulfil our quality promise.
15 Oct 2024
 Verified review
Have t received the puzzle no contact from Company and can’t contact them! It was a advent calendar one and cost a lot of money
Report review
Answer by puzzleYOU UK
15 Oct 2024
We have sent the order confirmation one more time. When you placed the order, the indicated expected delivery date was 05.11.2024 - 06.11.2024, so its a bit early for being worried about not having received the Puzzle Advent Calendar yet. We will of course send you a shipping confirmation as soon as your order leaves our production. With the free e-mail providers Hotmail and Gmail, it is recommended to not only look in the inbox and spam box, but also check the offers/advertising folder!
13 days ago
 Verified review
Send the order as not received it and you are asking questions about it.
Report review
Answer by puzzleYOU UK
11 days ago
our apologies, but we do not send the review request ourselves, we let the independent review platform Trusted Shops do that. It was our mistake however not to inform Trusted Shop in time that due to the enormously high number of orders, the delivery time of the Puzzle Advent Calendar is much longer than it is with our regular puzzles. Would you please do the review again once you have received the Puzzle Advent Calendar?
16 Oct 2024
 Verified review
I have Not received my order! Sent an email today and awaiting a reply.
Report review
Answer by puzzleYOU UK
18 Oct 2024
With the free e-mail providers Hotmail and G-Mail, it often happens that our order confirmation does not end up in the inbox or spambox, but in the advertisements/offers folder. As the expected delivery date indicated during ordering was 06.11.2024 - 07.11.2024, it is not surprising that you have not received your order by now. May we ask you to do the review again after you have received your Puzzle Advent Calendar?
8 days ago
 Verified review

Never received package in

Never received package. Spent over £44 on a jigsaw advent calendar
Report review
Answer by puzzleYOU UK
7 days ago
When you placed the order, the estimated delivery date we showed was: Wed, 20.11.2024 – Thu, 21.11.2024. We are sorry that this review invitation was sent to you prematurely, but may we ask you to do the review again after the Puzzle Advent Calendar has arrived?
12 Oct 2024
 Verified review
You are asking me to rate and I’ve not received anything
Report review
Answer by puzzleYOU UK
15 Oct 2024
To ensure the independence of the reviews, we do not send the requests for review ourselves. The new Puzzle Advent Calendar seems to be so well liked that our production can hardly handle the enormous number of orders and that made Trusted Shops faster than us this time. Meanwhile, the Puzzle Advent Calendar is on its way to you and we look forward to your review after the parcel has arrived.
16 Oct 2024
 Verified review
Ordered it ages ago still dont have it
Report review
Answer by puzzleYOU UK
18 Oct 2024
The popularity of the Advent calendar has resulted in a delivery time that is unfamiliar to us. When you placed the order however, the indicated expected delivery date has taken this into account so that you have been informed that delivery will take place not before 06.11.2024 - 07.11.2024. We will of course send you a shipping confirmation when your order leaves our production. May we kindly ask you to redo this review after you have received your Puzzle Advent Calendar?