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31 Jul 2024
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During the ordering process you can add additional information, I provided contact names and phone number for the customer, but the delivery driver phoned me and said he hadn’t been given these details !
Problem with the order but Rotomshop did not try to inform me. I had to contact them twice while waiting for the order to arrive. I asked for a refund. Instead I received an email saying their accounts had not received a payment, while the payment was made by card online. Tried to call them but nobody answered the phone. There was an answer phone saying the mailbox was full and could not receive messages.
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8 Dec 2023
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Answer by rotomshop.co.uk
13 Dec 2023
We are sorry for the confusion, the courier said that the delivery was not made because no-one was there to receive the order, but upon checking the tracking details show the delivery was made. However, we are glad that you have received your order and no re-delivery was required.