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12 Nov 2023
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Liked that the site was able to determine automatically that I was in the USA and adjusted prices, shipping details, etc., for USA. Great prices. I also liked the ability to select Express Delivery to the USA for such a reasonable cost ($3 USD). Transaction was seamless, product was quickly readied for transit, and delivered within three days and one hour of order (ordered online 20231105 @ 1627 local time and was delivered to my door on 20231108 @ 1715 local time) - faster than many Amazon deliveries - and this was from across the pond, across the USA (Los Angeles, CA area), through customs and to my door in less than three days and one hour! Product was found to be exactly as ordered! With performance and prices like this (especially including the great Express Delivery price and speed), I will definitely be a repeat customer (this was my first purchase from Sole Trader Outlet) and will be one of the places I shop for my upcoming Christmas gift purchases! Still can't believe the shipment made it to me faster than an Amazon order I put in the same day on a different item!
The shop team were great and ordered a size 8 for me (EU42) as not in stock. A size 41 was sent - this is not an 8, which apparently is not available. As a result too small and I need to send back for a refund. Please ensure you have the right sizing.
Ordered a pair of Hugo boss trainers and the arrived with dirt marks and creases over them. So sent them back to get a new pair swapped over only to receive a refund not a new pair. I then ordered another pair of the same trainers for them to also turn up with marks on them. Will not be ordering from sole trader again.
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3 days ago
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4 days ago
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5 days ago
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12 days ago
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24 Sept 2024
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Need to improve returns process
Easy enough to order, but I'm usually a half size and they don't seem to stick many half sizes. Returns process was a hassle. I chose Royal Mail expecting to be able to use their free collection service. But it didn't work as there was no option for either RM to bring the label or for me to print it. Instead I had to drive 20 minutes to the nearest RM place with a QR code for them to print it.
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2 Sept 2024
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Disappointed
I have only ordered,yet to be able to contact either DPD or sole trader.i have tried to no avail.DPD on Friday was one mile away from my address and would not even with identity ( driving licence) as proof I saw on his electronic device my address but was informed by the driver he. Could not deliver out of sequence consequently I still have not received.
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15 Sept 2024
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Seems better to buy online as deals are better, & cheaper deals on same products from other retailers online too. Handy if you need to pick up some shoes in store quickly, but otherwise I’d shop around online & get a better deal. I could have saved £50 on the trainers bought in the Brighton store if I’d done it online which is frustrating!
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8 Sept 2024
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Avoid! Bag never arrived.
Ordered a kids bag which we have not received. Bought online with 1-2 day pick up from shop. Took 3 days to be delivered (missed 1st day of school). When we went to pick up from the store they couldn’t find the bad anywhere. Was told we would be contacted which still has not happened. Would never buy from here again.
Purchase inc price, product and delivery excellent
BUT
They are attacking my PC with all sorts of web page adverts and i have asked them to remove me from their mailing list/whatever just because of that. They haven't done that yet and I will take it further
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15 Sept 2024
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Import tax on orders over $800
Site clearly states there are no import taxes for buyers in US but there are. Package was held up waiting for $100 fee, Sole Trader didn’t cover that, so I rejected the deliver as I can’t pay that. They won’t refund me until they receive it back.
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18 Sept 2024
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I paid for next day delivery but shoes took 2 days to arrive .
I was refunded the delivery charge but it didn’t make up for the fact I didn’t have any shoes to wear to a party I was going to .
I won’t be using Soletrader again .
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3 Sept 2024
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Worn shoe sold ‘as new’
Unfortunately one of the shoes I ordered had clearly been worn and was either ex-display or a return as it was creased and dirty. Have yet to receive a response from my complaint…
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3 Sept 2024
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Accepted and order for a stock item. Failed to dispatch. Refunded next day delivery. Then the next day sole trader cancelled the order, still waiting for a refund
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1 Sept 2024
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Order was accepted online for stock that was supposedly available at the time. I had my order cancelled after waiting 5 days for an update.
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1 Sept 2024
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Ordered a pair of trainers in stock, money was taken out of my bank only to be later told the trainers were not in stock.
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31 Aug 2024
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I ordered school shoes and received a message a few days later to say they’re not in stock. Totally unacceptable.
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9 Sept 2024
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Paid for express next day delivery and package was a day late