FutureShop.co.ukReviews:
1,547 reviews in the last 12 months18,587 total reviews
Excellent
TrustmarkValid
Most relevant positive review
18 Jan 2024
Verified review
Ordered Three AudioQuest Forest 48G HDMI Cables two 2 Meters and one 1 Meter on 7/1/24 Sun 7pm arrived 9/1/24 Tuesday at MD by Royal Mail. They were securely packages inside official AudioQuest Boxes and arrived undamaged. While futureshop weren't the cheapest (not a lot in it) others never showed the official packaging in their sales info and I was concerned you may not receive genuine AudioQuest Cables. I have used True HQ Ultra High Speed 2.1 & Clearer Audio Copper Line 2.1 HDMI Cables and as another reviewer said on a rival site if your not coming from Budged Cables the improvements aren't massive but they are there. I would say picture for me has improved the most with sharpness while sound is a little better defined in the high range! I would use futureshop again for my cable very pleased
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Most relevant negative review
22 Apr 2024
Verified review
Nothing like receiving an opportunity to review a product that hasn’t even been delivered yet! Poor communication and no idea when I will get my cables….
Comment since writing review above: I’m always impressed by companies that take the time to read and respond to reviews such as in this case. Although not entirely happy with the wait I appreciate it is out of Futureshops control
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MC
Mike C.
Bedford
Reviews for FutureShop.co.uk
14 Nov 2023
Verified review
HDMI Cables.
I was looking to buy very high quality HDMI cables.
The brands on offer are very wide ranging, so I decided to seek advice via a telephone call.
The information I received was impartial and very useful in narrowing down brands to consider purchasing.
Having placed an order dispatch was the same day.
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Answer by FutureShop.co.uk
14 Nov 2023
Thank you for taking the time to leave a review for Future Shop. We are glad to hear that you were able to find the perfect HDMI cables for your needs. Our team takes pride in offering a wide selection of high-quality brands to our customers.
We are also happy to hear that you took advantage of our telephone service and received helpful and impartial advice. Our goal is to ensure that our customers have all the necessary information to make informed purchasing decisions.
We are committed to providing excellent customer service, and we are thrilled to know that your order was dispatched on the same day. We hope you continue to enjoy your purchase.
AR
Armando R.
Bellinzona/Svizzera
8 Nov 2023
Verified review
WhatHIFI
Gentlemen, I have no negative conditions regarding Future Shop. I can order in other stores but I like FS, ok? As regards order 200244012, nothing has arrived yet so I'll wait. I have lost the Trusted Shops emails and if this is a problem, please send these emails to me. Thank you and goodbye. Armando
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Answer by FutureShop.co.uk
14 Nov 2023
Hi Armando,
Thank you for your positive review of Future Shop! We are glad to hear that you have had a good experience with our company. We strive to provide the best service to our customers and are happy that you chose us over other stores.
25 Jan 2024
Verified review
Excellent company
I can’t rate Futureshop high enough, they are a great company to deal with. I have used them for years and they still amaze me how fast they respond to orders, mostly arriving the next day. They are the top of the tree for customer service, and the range of quality products available are impressive.
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Answer by FutureShop.co.uk
26 Jan 2024
Hi John,
Thank you for your positive review of Future Shop. We are delighted to hear that you have had a great experience with our company and that we continue to impress you with our fast order processing and excellent customer service.
We are committed to providing a wide range of quality products for our customers, and we are thrilled to have you as a loyal customer for years.
Thank you for choosing Future Shop.
3 Apr 2024
Verified review
Excellent service from Future Shop. Through no fault of the company I had delivery issues and Mark went over and above to help resolve the matter for me. A truly customer focused and professional company to deal with. I will definitely be a return customer!
Plus, quality items, very well packaged.
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Answer by FutureShop.co.uk
10 Apr 2024
Hi Simon,
Thank you for your review of Future Shop. We are delighted to hear that you received excellent service from us. We apologise for the delivery issues, but we are glad to know that Mark was able to assist you in resolving the matter.
Our team at Future Shop is dedicated to providing exceptional customer service and we are thrilled that you experienced it firsthand.
AR
Armando R.
Bellinzona/Svizzera
17 May 2024
Verified review
QED Reference Audio 40i veramente ottimo!
Le prime due ore di ascolto ero scettico, poi è successo qualcosa e sono rimasto a orecchie aperte, non ci credevo. Questa cosa mi ha fatto riascoltare tanti dischi live, signori tantissimi dettagli e molto spazio, tutto era lì davanti a me. Ringrazio Futureshop e QED avete la mia fiducia.
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Answer by FutureShop.co.uk
19 May 2024
Thank you for your review of Future Shop and the QED Reference Audio 40i.
We are pleased to hear that you were skeptical at first but became pleasantly surprised with the sound quality after a couple of hours of listening. It's great to know that the product has allowed you to rediscover the details and space in your live recordings.
3 Apr 2024
Verified review
Sound and picture perfect cables
Brilliant quality cables I up dated my hdmi and ethernet to carbon and saw a massive difference in quality from my older cheaper cables. Good build quality but very stiff to maneuver take care don't bend.These are worth the money a must buy if you want a better picture quality and sound.
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Answer by FutureShop.co.uk
10 Apr 2024
Hi Richard,
Thank you for your review of Future Shop. We pride ourselves on providing high quality products and it is great to know that you have noticed a significant improvement in picture and sound quality.
RB
Rebekah B.
Scotland
11 Dec 2023
Verified review
Quality items and great customer service
Quality items, delivered well packaged. There was an issue with delivery (courier company related) but the customer service from Steve Durham at Future Shop was excellent, and the issue was quickly resolved. Would 100% recommend this company and would certainly purchase from them again.
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Answer by FutureShop.co.uk
14 Dec 2023
We are glad to hear that you are satisfied with the quality of the items you received and that they were well-packaged. We apologise for any inconvenience caused by the delivery issue, but we are happy to hear that our customer service representative, Steve Durham, was able to assist you and resolve the issue promptly. We pride ourselves on providing excellent customer service and we are thrilled to hear that it was reflected in your experience
Thank you for your positive review of our company, Future Shop.
22 Nov 2023
Verified review
Great product, excellent service, fast delivery.
Product came very well packed, delivery was really fast and supported with a tracking number, product is exactly as described and performs beautifully. I wouldn't hesitate a moment to do business with Futureshop again, with the company that demonstrates such high level of business ethic.
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Answer by FutureShop.co.uk
23 Nov 2023
We are thrilled to hear that your product arrived in excellent packaging and that the delivery was fast and supported by a tracking number. We take pride in accurately describing our products and are happy to hear that it met your expectations.
Thank you for taking the time to leave such a positive review of your experience with our company, Future Shop.
RB
rosscbro@lycos.com B.
Wrexham
7 Jun 2024
Verified review
Excellent staff & excellent product range.
Very knowledgeable staff and a great range of products. Had a minor problem with delivery dates due to circumstances beyond their control, but this was dealt with very well. I’ve used them for cables from £40 to £1,200 and you always get the same excellent service regardless of price.
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Answer by FutureShop.co.uk
9 Jun 2024
Thank you for your positive review of Future Shop! We pride ourselves on our excellent staff and wide range of products. Our knowledgeable team is always ready to assist you with your purchases, whether it's a cable for £40 or £1,200. We apologise for any inconvenience regarding your delivery dates, but we are glad to hear that our team handled the situation well.
Thank you for choosing Future Shop, and we look forward to providing you with excellent service for all your future needs.
16 Dec 2023
Verified review
Waited a little longer than normal for a supplier to come through with a part, and on it arriving a couple of items were still out of stock, which the team at Futureshop kindly upgraded at no extra cost, they also kept me informed of the process.
I don’t bother looking anywhere else.
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Answer by FutureShop.co.uk
18 Dec 2023
Thank you for sharing your experience with Future Shop, and we appreciate your understanding regarding the delay in receiving a part. We apologise for any inconvenience caused by the temporary unavailability of a couple of items, but we're glad to hear that our team took the initiative to upgrade them at no extra cost.
6 Mar 2024
Verified review
Furutech e-TP66E
I have made purchases from Futureshop in the past. Despite the fact that I live abroad in the UK, the distance does not bother me at all, as the Royal Mail works perfectly. Futureshop website provides excellent service. Once again I am convinced that professionals work there.
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Answer by FutureShop.co.uk
11 Mar 2024
Thank you for sharing your experience with Future Shop. We are happy to hear that despite living abroad, you were able to easily make purchases through our website and that the Royal Mail service worked well for you. We take pride in providing excellent service to our customers and it is reassuring to hear that our team of professionals is delivering on that promise.
11 Jan 2024
Verified review
What's not to like?!
I have been getting great advice and buying products from Futureshop for years. The advice is always solid and the purchases have always been worthwhile.
The customer experience - from advice, to ordering through to delivery has never had a glitch. So what's not to like?!
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Answer by FutureShop.co.uk
15 Jan 2024
Hi Richard,
We can't thank you enough for your ongoing loyalty and such a glowing review. It's incredibly rewarding to hear that you've consistently had great experiences with our advice, product range, and the entire customer journey, from ordering to delivery.
Thank you for taking the time to review.
It means a lot to us.
5 Jul 2024
Verified review
Used Future Shop multiple times now and always happy with the service, selection and prices. Good AV cables are difficult to source (and overly expensive) in NZ, so have no qualms about using Future Shop. Shipping to NZ is pretty quick using the standard Royal Mail shipping.
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Answer by FutureShop.co.uk
16 Aug 2024
Thank you for your continued support! We're thrilled to hear that our service, selection, and prices have consistently met your expectations. It's great to know that our shipping to New Zealand has been quick and reliable for you. We truly appreciate your loyalty and look forward to serving you again!
17 Jan 2024
Verified review
Quality products at reasonable prices. I've purchased QED XT25 speaker cable with QED banana and spades last time but have used Future Shop for my cable needs several times now and always received spot on service and like I've said quality products constructed beautifully.
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Answer by FutureShop.co.uk
26 Jan 2024
Hi David,
We proudly offer products like the QED XT25 speaker cable with QED banana and spades, which are constructed with great attention to detail and quality. We are pleased that we have met your expectations.
Appreciate your support and look forward to serving you again in the future. Thank you for a great review.
15 Feb 2024
Verified review
Great to find such a good company.
They have very professional and helpful staff with comprehensive stock and keen prices. Their order process is very easy and delivery was next day. I have used this company several times now and have always been very happy with my experience.
I strongly recommend them.
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Answer by FutureShop.co.uk
22 Feb 2024
Hi Terry,
Thank you immensely for your glowing review! We're thrilled to hear that you've had such positive experiences with us at Future Shop. Our team works diligently to provide professional and helpful service, and we're delighted that you've found our stock comprehensive and prices competitive.
1 Mar 2024
Verified review
Always excellent service
Futureshop always gives excellent service, and any items ordered are despatched promptly. On the most recent occasion, I made a mistake with my order, and Futureshop immediately addressed my error and put things right for me, with no bother for me. Highly recommended
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Answer by FutureShop.co.uk
11 Mar 2024
Hi John,
Thank you for your positive review of Future Shop! We strive to provide excellent service to all of our customers, and we are glad to hear that your experience was no exception. We appreciate your recommendation and look forward to assisting you with any future needs.
16 Dec 2023
Verified review
Good service received next day by DPD
Have now connected all speaker leads to my pioneer av receiver and all work perfect . Would be good idea if you have a way on the Webb site to ask what av receiver .had to cut the plugs of some of the leads as they did not fit
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Answer by FutureShop.co.uk
18 Dec 2023
Hi Rollo,
Thank you for sharing your positive experience with Future Shop, and we're delighted to hear that you received good service and prompt delivery via DPD. It's great to know that all your speaker leads are now connected to your Pioneer AV receiver and working perfectly.
We appreciate your suggestion regarding providing information about AV receivers on our website. Your feedback is valuable to us, and we'll certainly consider ways to enhance our website to better assist customers in selecting the right products for their specific setups.
RW
Raymond W.
Cumbria
4 Apr 2024
Verified review
Happy customer!!
Bought the products online one day, in my hands the next, very quick delivery from FS and... thumbs up to Royal Mail also!!
You can't really improve on that service so, can you do better, no is the simple answer....
One very happy customer, recommended seller's!!
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Answer by FutureShop.co.uk
10 Apr 2024
Hi Raymond,
Thank you for taking the time to leave a review for Future Shop. We are thrilled to hear that you had a positive experience with our company! Our goal is to provide quick and efficient service, so we are delighted that you received your products in just one day. We also appreciate your recognition of Royal Mail for their contribution in the timely delivery. We strive to continuously improve our services, but as you mentioned, it seems that we have met your expectations.
Thank you for recommending us as a reliable seller. We hope to have the opportunity to serve you again in the future.
CK
Charlie K.
Dunfermline
27 Jan 2024
Verified review
5* all the way
They gave excellent advice and service
Their ‘custom’ speaker cable service was first class, very easy to use and very quickly delivered (I didn’t want them ‘burned in’
And they also supplied shoes for my atecama stands.
5*. I would recommend them to anyone
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Answer by FutureShop.co.uk
4 Feb 2024
Thank you for your review of Future Shop! We are thrilled to hear that you had a 5-star experience with our company.
We take pride in providing excellent advice and service to all of our customers. We are glad that you found our custom speaker cable service to be first class and easy to use, and that your order was delivered quickly. We are also happy to hear that we were able to supply shoes for your Atacama stands.
We greatly appreciate your recommendation and look forward to serving you again in the future.
15 Mar 2024
Verified review
Excellent and quick service provided to the client. Potential drawback: Orders from EU are significantly delayed. I ordered the item on 28FEB2024 and currently under clearance at the Greek Customs, further to delays on departure. Maybe you should see on this.
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Answer by FutureShop.co.uk
21 Mar 2024
Hi Stavros,
Thank you for your review of Future Shop. We are glad to hear that you received excellent and quick service from our team. However, we apologise for any delays you experienced with your order from the EU. We will definitely look into this matter and take steps to improve our shipping process. Your feedback is valuable to us and we appreciate your suggestion.
Thank you for choosing Future Shop.