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FutureShop.co.uk
Reviews:

1,559 reviews in the last 12 months18,584 total reviews  

4.93
Excellent

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Most relevant positive review

18 Jan 2024
 Verified review
Ordered Three AudioQuest Forest 48G HDMI Cables two 2 Meters and one 1 Meter on 7/1/24 Sun 7pm arrived 9/1/24 Tuesday at MD by Royal Mail. They were securely packages inside official AudioQuest Boxes and arrived undamaged. While futureshop weren't the cheapest (not a lot in it) others never showed the official packaging in their sales info and I was concerned you may not receive genuine AudioQuest Cables. I have used True HQ Ultra High Speed 2.1 & Clearer Audio Copper Line 2.1 HDMI Cables and as another reviewer said on a rival site if your not coming from Budged Cables the improvements aren't massive but they are there. I would say picture for me has improved the most with sharpness while sound is a little better defined in the high range! I would use futureshop again for my cable very pleased
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Most relevant negative review

22 Apr 2024
 Verified review
Nothing like receiving an opportunity to review a product that hasn’t even been delivered yet! Poor communication and no idea when I will get my cables…. Comment since writing review above: I’m always impressed by companies that take the time to read and respond to reviews such as in this case. Although not entirely happy with the wait I appreciate it is out of Futureshops control
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MC
Mike C.
Bedford
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Reviews for FutureShop.co.uk

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2 Oct 2024
 Verified review
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Answer by FutureShop.co.uk
7 Oct 2024
Hi Marc, Thanks so much for the 5 stars. We hope to see you again soon
2 Oct 2024
 Verified review
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Answer by FutureShop.co.uk
7 Oct 2024
Hi Milan, Thanks for the stellar rating. We're happy to see you’re satisfied with our service
16 Oct 2024
 Verified review
Product ordered, arrived promptly. Haven't got system all hooked up. Will be extremely disappointed if cables do not work as they are now behind my newly created media wall.
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Answer by FutureShop.co.uk
17 Oct 2024
Hi Norman, Thanks for your review. We completely understand the importance of having everything work smoothly, especially with your new media wall. Rest assured, our cables are built for reliability, but if you do run into any issues, don’t hesitate to reach out, we’re here to help
2 Oct 2024
 Verified review
Delivery was quick some marks on the units that were disappointing for the price.
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Answer by FutureShop.co.uk
7 Oct 2024
Hi Daniel, Thank you for your feedback. While we're glad to hear the delivery was quick, we're sorry to learn about the marks on the units. That’s definitely not the experience we want for our customers. Please feel free to reach out to us, and we’ll be happy to look into this and make it right for you.
25 Sept 2024
 Verified review
These guys are brilliant...I cocked up my cable order by ordering to many (my fault) . I called and asked to cancel.one of my orders and get a refund and even tho the cables had been made up they were happy to refund me...which they didn't have to do. All I can say is, if you need cables ....read there description of what you will be receiving!...this is the place to go...end of
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Answer by FutureShop.co.uk
25 Sept 2024
Hi Shaun, Thanks for your awesome review. We're so glad we could help sort things out with your order, even though it was a bit of a mix-up. No worries, it happens! We always aim to make things as smooth as possible for our customers, and we're happy we could help. Really appreciate the recommendation, and we look forward to helping you again in the future.
25 Sept 2024
 Verified review

Excellent AV supplier

FutureShop provided quick responses to a pre-sales query that I had to confirm that they had stock for the item that I wished to purchase (it was out of stock at a number of other suppliers) and also gave good expectations around delivery timescales with my chosen shipment method. The product came well packaged, without incurring any damage in transit and functions flawlessly.
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Answer by FutureShop.co.uk
26 Sept 2024
Hi David, Thank you for the great review. Happy to hear that our quick responses and clear delivery expectations helped you out. Also, fantastic to know that your product arrived safely and is working flawlessly. We appreciate your support and look forward to helping you again.
19 Sept 2024
 Verified review
Online shop is easy to check through, good descriptions and reviews all in one place. Order placement, tracking and completion is very efficient. No real grumbles other than the obvious one relating to the prices for hifi parts which can be significant relative to production costs but this essentially down to the producers, not Future Shop.
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Answer by FutureShop.co.uk
25 Sept 2024
Hi Darren, Thanks for your feedback. We're glad to hear you found the online shop easy to navigate and that the ordering process was smooth and efficient. We totally understand your thoughts on the pricing of hi-fi parts. We do our best to manage it, though, as you mentioned, a lot does come down to the producers. Appreciate your understanding and continued support.
30 Sept 2024
 Verified review

Future Shop well stocked

I came across Future Shop after being dissatisfied with another hifi retailer and was looking to source components I required elsewhere. Future Shop certainly fulfilled that need, I am impressed with the range of stocked items, price is fine and so is shipping, this shop is on my short list of places to visit for hifi products.
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Answer by FutureShop.co.uk
7 Oct 2024
Hi Philip, Thank you for giving us a try. We’re delighted to hear that we could meet your expectations after your experience with another retailer. It’s great to know you’re impressed with our range of items, pricing, and shipping. We’re honoured to be on your shortlist for hi-fi products and look forward to helping you again soon.
11 Sept 2024
 Verified review
Loved the website and being a novice simply made my selection and emailed them to just check that I had selected the right cables. Almost instantly replied and confirmed that my order was correct. Paid and the cables arrived a few days later. Great quality product and great service.
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Answer by FutureShop.co.uk
24 Sept 2024
Hi Mark, Thank you for your kind words. Glad you’re happy with the quality of the product and service. Looking forward to helping you again
7 Sept 2024
 Verified review

Highly recommended.

Fast response to all enquiries, they pick the best version/brand of each type of product so you don't have to, very well packaged, phoned to let me know there was a more efficient way to send the item to me, great service and product(s), not overpriced either! Highly recommended.
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Answer by FutureShop.co.uk
9 Sept 2024
Thank you for the wonderful review. Really happy to hear that you had such a positive experience with us. Great to know that you found our service and pricing just right. Highly appreciate your recommendation. Thank you.
16 Sept 2024
 Verified review
We needed a box to connect our amp and speakers to our tv, the tv was missing a coaxial cable. This box is fantastic it connected everything together, the tv was advertised with a co axial socket but it didn’t have one. This box saved our set up.
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Answer by FutureShop.co.uk
25 Sept 2024
Hi Marianne, Thank you for sharing your experience. Really pleased to hear that the box worked perfectly. It's always great when everything comes together like that.
7 Sept 2024
 Verified review

Excellent policy of buy a cable for testing.

Excellent policy of buy a cable for an extended trial. Then keep the cable or return for a refund. The best way to burn-in a cable and test if the improvements are justified in your own hifi system at home.
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Answer by FutureShop.co.uk
9 Sept 2024
Thank you for your feedback. We’re glad you appreciate our extended trial policy. It's the best way to ensure the cable fits your system correctly. Burn it in, test it out, and decide if it’s worth keeping, no pressure. We’re here to ensure you get the best experience possible with your setup.
11 Sept 2024
 Verified review

Great company to deal with.

Had not heard of this company before, so was sceptical, but doubts were unfounded. Great updates all the way through the transaction, competitive pricing and great delivery. Will definitely use again!!
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Answer by FutureShop.co.uk
24 Sept 2024
Hi Dave, Thank you for giving us a chance. We're glad we could put your doubts to rest with great updates, competitive pricing, and speedy delivery. Looking forward to serving you again in the future.
7 Sept 2024
 Verified review
Competitive pricing. Packaged and sent off to Australia in 24 hours. Received in Sydney in two days via Australia Post Airmail. Tends to be my go to shop for qed cables. I would recommend this company.
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Answer by FutureShop.co.uk
9 Sept 2024
Hi Amanda, Thank you for sharing your experience. Happy to hear that you found our pricing competitive and that your order made it to you so quickly. I Appreciate your recommendation and look forward to serving you again.
PF
peter F.
Torquay
13 Sept 2024
 Verified review
I like the advice I am given when deciding a product The advice often gives a product less costly than I needed to pay but just the the item that was very satisfactory
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Answer by FutureShop.co.uk
25 Sept 2024
Hi Peter, Glad to hear that you appreciate the advice we provide and that we could help you find something both cost-effective and perfect for your needs. That’s exactly what we aim for. Thanks for your feedback.
22 Sept 2024
 Verified review

Great Advice and Service

I got great advice from Mark and really impressive service. I'm so pleased with my new cables and my fomo is back in check again...at least for a while I hope
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Answer by FutureShop.co.uk
25 Sept 2024
Hi Richard, Pleased to hear that Mark's advice and our service left a positive impression. It’s awesome that you’re happy with your new cables and that your FOMO is back in check, hopefully for a good while. If you ever need anything else, you know where to find us.
DK
David K.
Northampton
11 Sept 2024
 Verified review

Excellent sellers. Deal with confidence

I have always found Futureshop knowledgable and helpful ready to share their expertise and keen to ensure their customers are well served.
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Answer by FutureShop.co.uk
24 Sept 2024
Hi David, Thank you for the wonderful feedback and we’re glad you feel confident dealing with us. Looking forward to assisting you again in the future.
19 Sept 2024
 Verified review

Superb customer service

Despite my last minute unplanned redesign of my cabling, FutureShop were very understanding and helpful. Would not hesitate to use again.
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Answer by FutureShop.co.uk
25 Sept 2024
Hi Mike, So glad we could assist with your last-minute redesign and that you found our team understanding and helpful. We’ll be here anytime you need us again. Thanks for taking the time to give us your feedback.
25 Sept 2024
 Verified review
Mark and Hezron are the best. Great products at great prices and work. Thanks for the expert help and being very patient. Bob Bristol.
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Answer by FutureShop.co.uk
25 Sept 2024
Hi Robert, Thanks for the kind words. Mark and Hezron will be over the moon to hear your praise. We're glad you found the products and prices just right, and it’s always our pleasure to help out and be patient along the way. We appreciate your support, and we’re here whenever you need us.
BB
Bruce B.
Glasgow
11 Sept 2024
 Verified review
excellent range of products with comprehensive technical details/ descriptions makes selection easy fast and reliable delivery
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Answer by FutureShop.co.uk
24 Sept 2024
Hi Bruce, Thank you for the great feedback. We're glad you found our detailed descriptions helpful in making your selection. It’s also fantastic to hear that our delivery met your expectations. We appreciate your support and look forward to serving you again.