FutureShop.co.uk- Logo - reviews

FutureShop.co.uk
Reviews:

1,547 reviews in the last 12 months18,587 total reviews  

4.93
Excellent

Trustmark
Valid

Includes Buyer Protection
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Most relevant positive review

18 Jan 2024
 Verified review
Ordered Three AudioQuest Forest 48G HDMI Cables two 2 Meters and one 1 Meter on 7/1/24 Sun 7pm arrived 9/1/24 Tuesday at MD by Royal Mail. They were securely packages inside official AudioQuest Boxes and arrived undamaged. While futureshop weren't the cheapest (not a lot in it) others never showed the official packaging in their sales info and I was concerned you may not receive genuine AudioQuest Cables. I have used True HQ Ultra High Speed 2.1 & Clearer Audio Copper Line 2.1 HDMI Cables and as another reviewer said on a rival site if your not coming from Budged Cables the improvements aren't massive but they are there. I would say picture for me has improved the most with sharpness while sound is a little better defined in the high range! I would use futureshop again for my cable very pleased

Most relevant negative review

22 Apr 2024
 Verified review
Nothing like receiving an opportunity to review a product that hasn’t even been delivered yet! Poor communication and no idea when I will get my cables…. Comment since writing review above: I’m always impressed by companies that take the time to read and respond to reviews such as in this case. Although not entirely happy with the wait I appreciate it is out of Futureshops control
MC
Mike C.
Bedford
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for FutureShop.co.uk

 Sort by  
Relevance
27 May 2024
 Verified review

Excellent standard of service all round

Good range of items. Fast service and delivery, very helpful. I've been a customer of Futureshop for many years. Recently I made a mistake with a cable order, and the dealer immediately put things right, with no quibbles. An excellent standard of service all round.
Report review
Answer by FutureShop.co.uk
30 May 2024
Hi John, Thank you for your positive review of Future Shop! We are thrilled to hear that you have had a great experience with our service and range of items. We pride ourselves on providing fast and helpful service, and we are glad to hear that we were able to rectify your mistake with your cable order without any issues. Thank you for being a loyal customer for many years, and we look forward to continuing to provide you with an excellent standard of service in the future.
17 May 2024
 Verified review
Couldn't be better! Customer service is excellent and the product range is exceptional. Shopping with Futureshop is always a delight and the quality is always outstanding. Premium products with premium service.
Report review
Answer by FutureShop.co.uk
19 May 2024
Thank you for your positive review of Future Shop! We are delighted to hear that you have had an exceptional shopping experience with us. Our team takes pride in providing excellent customer service and offering a wide range of premium products. We appreciate your support and look forward to continuing to provide you with outstanding quality and service.
5 Jun 2024
 Verified review

Great range - leading customer service. Highly recommended

I've purchased several small items from Futureshop. I recently decided to make a major acquisition and asked for advice. What I received showed a high degree of knowledge and understanding [that's an understatement]. No pressure, not even a hint, was made to steer me towards any particular product, but I've gained considerably from the interaction. Such support breeds loyalty and I am very loyal.
Report review
Answer by FutureShop.co.uk
9 Jun 2024
Hi Wayne, Thank you for your review of Future Shop! We are thrilled to hear that you have had a positive experience with our company. Our team takes pride in providing a great range of products and leading customer service. We are also happy to hear that our knowledgeable staff was able to offer helpful advice without pressuring you towards a specific product. We value your loyalty and look forward to serving you in the future. Thank you for choosing Future Shop.
19 Apr 2024
 Verified review

Excellent replacement product

After buying this combo my soundbar & tv has improved massively. My soundbar has woken up deeper bass & crystal clear dolby atmos and vision has improved on my lgc1 tv. The brightness has improved by 20% which is a problem with lg oleds.getting sharper quality and deeper blks .this combo is a must buy for lg tv owners. And thanks to the guys at future shop for helping me find the right products.
Report review
Answer by FutureShop.co.uk
25 Apr 2024
Thank you so much for your wonderful review! We're thrilled to hear that our combo has significantly enhanced your soundbar and TV experience. We're delighted to have been able to help you find the right products, and we appreciate your support.
23 Nov 2023
 Verified review

Prompt Response and Great Burn-in Service

Future Shop contacted me after checking out the cable length that I had ordered were out of stock. They offered to custom make the cable immediately to the spec. if I don't want to wait for the replenishment from the manufacturer. The cables I received are well made and performed superbly. They also provide cable burn-in service without additional charge.
Report review
Answer by FutureShop.co.uk
23 Nov 2023
Thank you for taking the time to share your experience with Future Shop. We are delighted to hear that our team reached out to you regarding the out of stock cable length and offered to custom make it to your desired specifications. We understand the importance of timely delivery and are glad to know that you were satisfied with the quality of the cables you received. We take great pride in providing our customers with top-notch products that perform superbly.
6 Mar 2024
 Verified review

Cables - which ones? Let FS help you

I was in the market for a new interconnect cable and power cables but wasn't sure which way to go. Future Shop advised and actually did them selves out of a sale as I already had the cable needed. However, other items were also discussed and I was impressed with their professionalism so returned with my spare cash for a power cable.
Report review
Answer by FutureShop.co.uk
11 Mar 2024
Hi Matthew, Thank you for taking the time to share your experience with Future Shop. We are glad to hear that our team was able to provide professional and helpful advice for your recent cable purchase. Our goal is to always provide our customers with the best solutions for their needs, even if it means not making a sale. We appreciate your support and look forward to assisting you in the future.
11 Feb 2024
 Verified review
I appreciate that they reached out to me when I mistakenly ordered only one speaker wire . They asked me if that was my intention (it wasn't), thus saving me much delay and angst. I was also impressed with the very quick delivery of a really high quality product. They are on my short list for the next time I need an audio accessory
Report review
Answer by FutureShop.co.uk
15 Feb 2024
Thank you for sharing your experience! We're pleased to hear that our team at Future Shop proactively reached out to you regarding your order, ensuring that you received the correct items and avoiding any potential delays or inconvenience. We take pride in providing excellent customer service and delivering high-quality products efficiently.
14 Jan 2024
 Verified review
Tellurium Q black 2 usb,excellent cable,complementing my TQ ultra black 2 speaker and TQ ultra black 2 interconnect cables,replaced a Audioquest coffee at a similar price,but the black 2 is the better cable with an audible improvement over the Audioquest,highly recommend this usb cable.Great service from Future shop as usual.
Report review
Answer by FutureShop.co.uk
15 Jan 2024
We're really happy to hear about the noticeable improvement and your satisfaction with the Tellurium Q cables. Thank you for your continued trust in our service.
9 Nov 2023
 Verified review
Future shops had the right goods for a good price. But delivery via Royal Mail was atrocious. A tracking process that did not track. The goods seemingly stuck for days in the initial depot, with no meaningful updates. Future shop were very helpful in this. But perhaps they could switch delivery services say to parcel force?
Report review
Answer by FutureShop.co.uk
14 Nov 2023
Thank you for your feedback on your recent experience with Future Shop. We apologise for any inconvenience caused by the delivery process via Royal Mail. We understand the frustration of not being able to track your package and the delays in the initial depot. We are glad to hear that our team was able to assist you during this time
3 Jan 2024
 Verified review

Perfect online shopping experience, for service and price.

A well planned online site, with useful information and easy to navigate. Very competitive prices. I have bought a number of items from Future Shop and have always been delighted with the speed of delivery, the high quality of the packaging to prevent damage in transit and of course the prices, which are market leaders.
Report review
Answer by FutureShop.co.uk
3 Jan 2024
Hi Peter, We're overjoyed to read such a comprehensive and positive review of your experiences with Future Shop. It's incredibly gratifying to know that you've consistently had perfect online shopping experiences with us in terms of service and price. We take great pride in the design and functionality of our website, aiming to provide a seamless and informative experience, and it's wonderful to hear that you've found it well-planned and easy to navigate. Moreover, knowing that our competitive pricing and speedy delivery have consistently met your expectations is immensely rewarding for our team. Your comments on the quality of our packaging also mean a lot to us. We understand the importance of your purchases arriving in pristine condition, and it's great to know our efforts are noticed and appreciated. Thank you for choosing Future Shop repeatedly and for taking the time to share your thoughts. We look forward to continuing to serve you with the same standard of excellence in the future. If there's anything else you need or any questions you have, please feel free to reach out.
10 Jan 2024
 Verified review
Brilliant product information and very fast delivery. I called for some advice and was very pleased that the person on the end of the phone had fantastic product knowledge about the items they weee selling but also about the HiFi that I own. Highly recommend this company and would be very happy to buy from them again.
Report review
Answer by FutureShop.co.uk
15 Jan 2024
Hi Philip, Overjoyed to hear that you had such a brilliant experience with our product information and the speed of our delivery. It's gratifying to know that we could provide you with knowledgeable advice, not just about our products, but also in relation to your Hi-Fi setup. Excellent news, thank you.
29 Apr 2024
 Verified review
Excellent service prompt delivery, e mails answered very quickly. I ordered speaker cable, and hadn`t realised I had only ordered one cable, ordered another one, an e mail to Futureshop, and the second cable was sent out same day,1st class..and the icing on the cake, the price was lower than my local Richer Sounds..
Report review
Answer by FutureShop.co.uk
1 May 2024
Thank you so much for your detailed feedback! We're delighted to hear that you had such a positive experience with our service and prompt delivery. Ensuring customer satisfaction is our priority, and we're glad we could quickly address your order inquiries.
SB
Sean B.
Belfast
19 Nov 2023
 Verified review
Quantum Science Yellow fuses arrived promptly after burn in. The difference was immediately audible, first via Cyrus CDT XR, then including Cyrus i9 XR. More detail was disclosed but music remained warm and emotional, dynamics powerful, just better all round. I might slow down my quest for the Cyrus PSU XR now🤣👍
Report review
Answer by FutureShop.co.uk
21 Nov 2023
We are glad to hear that our Quantum Science Yellow fuses arrived promptly and made a noticeable difference in your audio experience. We pride ourselves on providing high-quality products that enhance our customers' enjoyment of music. Thank you for your review of Future Shop!
12 Jun 2024
 Verified review

This was my first experience with Futureshop - WOW!

This was my first experience with Future Shop and I was a little bit of a clueless novice - the support, guidance and support from two members of the team in particular was first class. I am very happy with my purchases and will return when my next need for support, product or anything else! Highly recommended.
Report review
Answer by FutureShop.co.uk
13 Jun 2024
Thank you so much for taking the time to leave a review, we really appreciate it! We are thrilled to hear that your first experience with Future Shop was a WOW-worthy one. Our team takes great pride in providing top-notch support and guidance to our customers. We are glad that we were able to assist you and that you are happy with your purchases.
SE
S E.
Thatcham
22 Jan 2024
 Verified review
I enjoy the experience of shopping at future shops over many years. There are lots of different cables available to select from for upgrade your theatre and hi-fi systems. I always look forward to my deliveries to see what different my upgrade will make, I am currently looking forward for my latest delivery.
Report review
Answer by FutureShop.co.uk
26 Jan 2024
Hi Steve, Thank you for your review of Future Shop. Grateful for your loyalty over the years and are glad to know that you have enjoyed your shopping experiences with us. We pride ourselves on offering a wide selection of cables to enhance your theatre and Hi-Fi systems. Thank you for choosing Future Shop.
7 Mar 2024
 Verified review

Brilliant service highly recommended

Brilliant service however a situation arose regarding my speaker cables with me being unable to proceed with the order. After one phone call my order was cancelled a full refund was issued. Thanks very much for your professional service hopefully I will be able to fulfill my order with you at a later date.
Report review
Answer by FutureShop.co.uk
11 Mar 2024
Thank you for taking the time to leave a review about your experience with Future Shop. We are glad to hear that our service was brilliant and that you were satisfied with our professional service. We appreciate your feedback and look forward to serving you again soon.
19 Mar 2024
 Verified review

It was another nice experience for me.

It was another nice experience for me to shop from Futureshop. It took ten days for me to make the order online and received the Shawline RCA to DIN cable in Hong Kong. However, I found that there was a discrepancy in the mailing address to my defaulted address. Luckily, I received the product safely.
Report review
Answer by FutureShop.co.uk
21 Mar 2024
Thank you for your review of Future Shop. We are glad to hear that you had a pleasant experience shopping with us and that you received your Shawline RCA to DIN cable in Hong Kong within ten days of placing your order online. Thank you for choosing Future Shop!
14 Nov 2023
 Verified review

HDMI Cables.

I was looking to buy very high quality HDMI cables. The brands on offer are very wide ranging, so I decided to seek advice via a telephone call. The information I received was impartial and very useful in narrowing down brands to consider purchasing. Having placed an order dispatch was the same day.
Report review
Answer by FutureShop.co.uk
14 Nov 2023
Thank you for taking the time to leave a review for Future Shop. We are glad to hear that you were able to find the perfect HDMI cables for your needs. Our team takes pride in offering a wide selection of high-quality brands to our customers. We are also happy to hear that you took advantage of our telephone service and received helpful and impartial advice. Our goal is to ensure that our customers have all the necessary information to make informed purchasing decisions. We are committed to providing excellent customer service, and we are thrilled to know that your order was dispatched on the same day. We hope you continue to enjoy your purchase.
AR
Armando R.
Bellinzona/Svizzera
8 Nov 2023
 Verified review

WhatHIFI

Gentlemen, I have no negative conditions regarding Future Shop. I can order in other stores but I like FS, ok? As regards order 200244012, nothing has arrived yet so I'll wait. I have lost the Trusted Shops emails and if this is a problem, please send these emails to me. Thank you and goodbye. Armando
Report review
Answer by FutureShop.co.uk
14 Nov 2023
Hi Armando, Thank you for your positive review of Future Shop! We are glad to hear that you have had a good experience with our company. We strive to provide the best service to our customers and are happy that you chose us over other stores.
25 Jan 2024
 Verified review

Excellent company

I can’t rate Futureshop high enough, they are a great company to deal with. I have used them for years and they still amaze me how fast they respond to orders, mostly arriving the next day. They are the top of the tree for customer service, and the range of quality products available are impressive.
Report review
Answer by FutureShop.co.uk
26 Jan 2024
Hi John, Thank you for your positive review of Future Shop. We are delighted to hear that you have had a great experience with our company and that we continue to impress you with our fast order processing and excellent customer service. We are committed to providing a wide range of quality products for our customers, and we are thrilled to have you as a loyal customer for years. Thank you for choosing Future Shop.