Big Bertha Original- Logo - reviews

Big Bertha Original
Reviews:

613 reviews in the last 12 months5,783 total reviews  

4.09
Good

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Most relevant positive review

2 Nov 2023
 Verified review
I love my beanbag but was very disappointed at needing to fill it myself from the bag of beans. I expected to open the box and have something I could sit on straight away. I was also disappointed at the assumption that I live with someone, or have someone I can ask to help me with the task, as the instructions advise against tackling the task alone. When friends come to visit I don't ask them to work. It's a good thing this is a type of seat, because after several hours spent filling it, I really needed to sit down! You gave some reasons why it's done this way, but I would rather have paid extra and had it pre-filled. You could offer this as an option.

Most relevant negative review

11 Dec 2023
 Verified review
Upon delivery, the box was left outside our 2nd floor flat. With a trail of polystyrene balls all the way through our block. The fact that this is self assembly is hidden in the features section of the product and I feel this should be highlighted more clearly on the page. The bag for our polystyrene balls was broken upon arrival and once we had put all the balls inside the beanbag, I don’t feel there is enough to fill it. So I don’t know how many had fallen out in transit, but I could count more than 100 on the trail up to our flat. I feel mislead when purchasing this. It’s a messy job and not clearly stated that it self assembly. I really hope our niece likes this and it’s worth the aggravation of putting together and apologising to our neighbours for the mess caused by its delivery. I would love to know how that bag of beans is supposed to fill the entire bean bag. It’s saggy. See pics.
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Reviews for Big Bertha Original

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2 Oct 2024
 Verified review

No nice footstool but a little mean with bean filler.

I bought a small bean bag footstool. I was very happy with the fabric, style and design but I thought that they were a little mean with the amount of polystyrene bean filler. I contacted customer services and the only option they offered was to return it. However having opened the packaging and filled the footstool I did not want to do this. There no option to communicate further with them. What I would have liked was for them to send some extra beans.
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Answer by Big Bertha Original
3 Oct 2024
Apologies about this, one of our agents has contacted you about this issue.
14 Oct 2024
 Verified review
The products are ok but not fantastic on relation to the price. The Jessica sofa looks a bit pitiful and we hadn't been sent enough beams to fill it. I've bought more and it looks better but I would say products are very over priced.
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Answer by Big Bertha Original
10 days ago
We are sorry to hear this. Customer Service emailed you about the issue with the order but no reply yet, please let us know if you need further assistance.
9 days ago
 Verified review
Quality is ok but price is overinflated. Also came with insufficient filling and I had to ask for more to be sent.
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13 Oct 2024
 Verified review
It was much smaller than I expected from the picture. The colour and feel of the cover is very good.
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Answer by Big Bertha Original
15 Oct 2024
Thank you for your feedback.
15 Oct 2024
 Verified review
Little disappointing paying all that mo yeah and having to fill it yourself !
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11 days ago
 Verified review
There should be a instruction leaflet on how best to insert beans
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13 days ago
 Verified review
Difficult to put together and sofa loses shape really easily.
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5 days ago
 Verified review
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17 Oct 2024
 Verified review
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Answer by Big Bertha Original
3 days ago
Customer Service has contacted you but not reply yet. Let us know if you need further assistance.
23 Sept 2024
 Verified review

Polystyrene bobbles trauma

Filling the footrest with the polystyrene bobbles is a nightmare... but finished product is sound. Perhaps I missed some small(er) print but I thought it was arriving already compiled...
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Answer by Big Bertha Original
3 Oct 2024
Thank you for your feedback, we hope you enjoy the footstool.
9 Sept 2024
 Verified review

Good customer service

There was some confusion with delivery but it was solved pretty quickly. My bean bag is great, I don’t really rate the sofa bean bag, they move around too much and look messy
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Answer by Big Bertha Original
3 Oct 2024
Thank you for your feedback, our customer service arranged extra filling for you. We hope you enjoy it! :)
3 Sept 2024
 Verified review
Poor design and no room to add the beans in preventing them from spliling out it needs ideally a section for the top to fill and then the bottom section to fill not all at one point it gets to cloged and spliling is a bitch and make it bigger!!
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Answer by Big Bertha Original
15 Oct 2024
Thank you for your feedback. Customer service contacted you and more filling was arranged, we hope this is fine for you now.
22 Sept 2024
 Verified review
Box was damaged when delivered. The bean bag cover was covered in white fluff. Disappointed to the day the least. Would not buy again.
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Answer by Big Bertha Original
3 Oct 2024
Our customer service has contacted you about the issue with the order, thank you.
30 Sept 2024
 Verified review
colour doesn't fit description. Should have instructions on how to fill. Takes a long time to fill so should be cheaper.
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Answer by Big Bertha Original
15 Oct 2024
Customer service has contacted you about the issue, we hope this is fine for you now. Thanks
29 Sept 2024
 Verified review
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Answer by Big Bertha Original
3 Oct 2024
Thank you.
26 Aug 2024
 Verified review
It was difficult to work out how and where exactly to put the filling which was rather inadequate anyway. It could have done with at least half as much again to make it firm enough!
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Answer by Big Bertha Original
4 Sept 2024
Customer Service has contacted you, please let us know if you need further assistance.
22 Aug 2024
 Verified review
My parcel got damaged and the foam balls went everywhere other than in the intended footstool! Partly the couriers fault but the parcel could be packed better. I am still awaiting my refund too.
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Answer by Big Bertha Original
4 Sept 2024
Customer Service arranged a return service and order has been refunded. Thanks
21 Aug 2024
 Verified review
Not enough filling I'm like sat on floor just ordered more off amazon.
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Answer by Big Bertha Original
23 Aug 2024
We are sorry to hear this, customer service will be in touch.
28 Aug 2024
 Verified review
The sofa is quite small and not very comfy
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Answer by Big Bertha Original
4 Sept 2024
Customer Service has contacted you about your order, let us know if you need further assistance.
21 Jul 2024
 Verified review

Smaller than thought

It’s smaller than I imagined and very low to the ground so makes it hard to get up. It’s good quality and lovely colour and easy to set up.
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Answer by Big Bertha Original
23 Jul 2024
Thank you for your feedback., we hope you enjoy it