Big Bertha Original

Reviews:

Did not expect to have to put in the stuffing it went everywhere and there wasn’t enough. Very poor

Did not come already assembled. It was not stated that it had to be manually filled. Therefore overpriced.

I ordered the lounge pug giant 2 seater and foot stall. I put trust into this as it’s quite pricey. I’ve had to give it to my small child as it’s absolutely tiny. I’m only 5ft 1 but I look like a giant on the bean bag! Awful.

Way too small should be advertised for children only . Ridiculous amount of beads to have to put in yourself and very very expensive for what it is. Extremely disappointed

Product is far too small, uncomfortable and its quite unbelievable that you have to fill it yourself. Taking all of this into consideration, also means the product is massivily overpriced. I can only return if I now remove all the balls and repackage the bags. Again, an absolute joke plus they will charge me £25 to do so.

Poor website, poor product and as the icing on the beanbag, very poor, dismissive and rude customer care. Of course if this was a training site for branding and how not to do it, it was perfect.

Delivery arrived in terrible condition. Beads out of sealed packaging went absolutely everywhere would never use company again

We might have overlooked the fine print on this bean bag, but it's got several major downsides that took us by surprise. First off, you're basically handed a DIY project when you open the box - one bag with the seat material and another filled with beans. I was honestly floored by how hands-off this product arrived. I hope this company don't sell duvets or pillows, or you'll have to stuff it with the feathers yourself! Now, let me tell you about the ordeal of getting those pesky beans into the bag. It's like trying to herd a bunch of cats! The instructions make it seem like a breeze, but trust me, it's far from it. The bean bag's filling bag has this ginormous opening, and there's no way to funnel those little polystyrene beans in properly, so they just scatter everywhere. It took my wife and me hours to round them all up, not to mention the fact that they're toxic if consumed, so you have to find all the strays of which there were many. Despite our best vacuuming efforts, our son managed to find one stray and of course, tried to eat it, fortunately we got it out of his mouth before anything bad happened. After what felt like an eternity, we finally filled up the bag and zipped it shut, squeezing out as much air as humanly possible (as per the instructions). But here's the kicker - it ended up looking more like a lumpy mound than a comfy seat. Our son, eager to give it a try, hopped on and promptly rolled right off. We tried every trick we could to mold it into a proper seat, but it was obviously overfilled. There were no instructions on how much to add or remove, that we could see. Now, we're faced with the task of unzipping it and taking out some beans in the hope we can salvage it as a usable seat for our little one. Honestly, this whole experience has been a bit of a nightmare. We're seriously contemplating returning it, and maybe we should.

WARNING FAKE SALES. Bigberthaoriginal Puts on a sale for Black Friday but the price was exactly the same as the rest of the year with a fake slashed price. Along with a Timer to pressure you to rush buy. Follows on with Christmas sale immediately with another timer, once again, same price as rest of the year with a FAKE slashed price. This company has never retailed the product at the slashed price. I have been observing the product for over two years on their website. Won’t be surprised if this continues into the new year ‘sales’. Don’t buy from these people it’s a scam, they’re committing retail fraud, tricking consumers which is incredibly dishonest and poor. Reportable behaviour. Don’t support ‘big Bertha original’s fake sale tactics. Support lounge pug by buying from Amazon.

Everything you do is very misleading. 1, I expected the bean bag to be ready assembled, not something that had to be assembled by the buyer. (I found the reference that it had to be assembled as one of the last guidance points) 2, the packaging looked as though it had previously been opened, then resealed with sellotape. 3, the interior packaging had been broken in several places. 4. Assembly was explained via a link. 5. You could not be contacted by telephone. After saying how busy you were, it cut off. 6. Email contact was electronic, until I contacted Paypal. I then received emails from the company 7. The return instructions were complicated 7.The issue was only resolved for me by Paypal, with no further correspondence from BigBertha

The quality isn’t the same as what it looked like on the website, not comfortable and definitely not worth the amount they charge. Also having to fill it yourself is extremely annoying.

Beans and bag cover arrived separately and needed inserting with the help of another person....I live on my own. Also the covers are too slippy to sit in!

Returned unsatisfactory item 3 weeks ago and no refund Bigbertha should change their name to BigberthaConArtists.

Absolutely awful service it’s unlike anything I’ve ever experienced. Christmas gift ordered and never arrived - emailed with no responses and the phone lines are never ever answered and you get cut off which makes me think they are not manned. Then I got offered for the item to be sent again next day delivery when I eventually did get an email response and then they never happened - I had to email again and then got told I’m not reading the emails properly even though that’s what they said!!! No sorry once for the awful service!!! Never ordering anything from them again!!