myshop.co.uk

Reviews:

Thanks for your feedback. We're sincerely sorry to hear there were items missing from your order. Upon checking, it appears that the replacement parcel that we sent you was delivered on 11/10. Your understanding in this matter is greatly appreciated. Best wishes, myShop Customer Support

Thanks for your feedback. We’re sincerely sorry to hear about the condition your order arrived in. We do our best to ensure our products are packed securely for transit, however, on this occasion, it seems to have been handled roughly on its journey. We will be reinforcing our packing efforts of this product to prevent this from happening in the future. We have messaged you privately to resolve this matter. Best wishes, myShop Customer Support

Thanks for your review. We're sorry to see you didn't enjoy your shopping experience. We have messaged you privately to resolve this matter. Best wishes, myShop Customer Support

Thanks for your feedback. We sincerely apologise if you are not happy with the products however, we want to assure you that we only sell genuine products and supply many high street retailers who rely on us for high-quality branded goods. Regarding the packaging, we use scotch tape to secure the items, which helps to ensure they arrive safely. Additionally, your order was dispatched on 01/08 and delivered on 05/08. Standard shipping within Mainland UK can take up to 5 business days. We have sent you a message to resolve the matter. Best wishes, myShop Customer Support

Thanks for your feedback. We sincerely apologise for any inconvenience and disappointment caused. Your parcel was tagged as delivered on 29/08 and we have reported the missing parcel case to the courier. We have messaged you privately again to resolve this matter. Best wishes, myShop Customer Support

Thanks for your review. We're sorry to see you didn't enjoy your shopping experience. We have messaged you privately to resolve this matter. Best wishes, myShop Customer Support

Thanks for your feedback. We sincerely apologise for any disappointment caused. Upon checking, your order was dispatched on 16/07 and was marked as delivered on 19/07. Standard shipping can take up to 5 business days within Mainland UK. Best wishes, myShop Customer Support

Thanks for your feedback. We are truly sorry for any inconvenience or disappointment caused. Our system is designed to ensure that customers confirm their order details, including payment method and shipping address, before finalising the purchase. We responded to your message right away and requested your order number to assist with the cancellation, but unfortunately, we have not heard anything back. Best wishes, myShop Customer Support

Thanks for your feedback. We strive to respond to our customers' inquiries within 24 hours but it seems like you haven't been getting our replies. We've been consistently answering your messages and have sent and even resent you the return label. Best wishes, myShop Customer Support

Thanks for your feedback. I have looked into this for you and i can see your order was delivered on the 1st of November. The tracking advised they attempted delivery earlier in the week but there was no one in to receive the parcel. We apologise for the delay in receiving your goods but hope you are happy with the products. Best wishes, myShop Customer Support

Thanks for your feedback. We are sorry to hear about the delay with your order. We haven’t received any prior communication from you about this matter however, we have looked into this and have sent you a message to resolve the matter. Best wishes, myShop Customer Support

Thanks for your feedback. I have looked into this for you and I can see your order was placed before our warehouse closed for Christmas. Our emails asking for feedback were timed for our usual SLA's I'm afraid. We sincerely apologise for the confusion caused but hope you are pleased with your order that arrived within the estimated delivery period. Best wishes, myShop Customer Support

Thanks for your feedback. We sincerely apologise for any disappointment caused by the delivery delay. We have refunded your order as Evri deemed your parcel as lost in transit. Best wishes, myShop Customer Support

Thanks for your feedback. We've been responsive to your emails and provided answers to your queries. And as previously advised, your original order was fulfilled with the stock and successfully dispatched from our warehouse on the 8th of February. Sometimes parcels that are placed on the pallet for collection from the courier can become lost at the Evri fulfilment centre before it is scanned into their network, it is an unfortunate but common issue. Most times the parcel is found and scanned in and will still be delivered to the customer. However, if there has been a period of 7 days since dispatch, we consider the parcel lost. Since your order was dispatched, we have received other orders of the sponge, due to this we are now out of stock of the item so we were unable to offer a replacement. To resolve this matter, we issued a full refund, which I can see you replied to a notification of. We would never knowingly or intentionally mislead a customer, furthermore, we have lost money on the missing parcel and are unable to claim this back from the courier, so this scenario is the possible outcome for us retailers. If we were unable to fulfil your order we would not have dispatched it, but this was not the case. Best wishes, myShop Customer Support.

Thanks for your feedback. We sincerely apologise for any disappointment and inconvenience caused. Your order was flagged by our system as a potential fraud risk and shopify advised to cancel it. We have sent you a message to resolve this matter. Best wishes, myShop Customer Support

Thanks for your feedback. We have not received any correspondence regarding this issue. We encourage you to reach out so we can assist you. We've sent you a message to resolve the matter. Best wishes, myShop Customer Support

Thanks for the feedback. We sincerely apologise for any inconvenience this has caused you. We can see that you have already collected the parcel we have sent you as a replacement for your original order that was damaged in transit. Best wishes, myShop Customer Support

Thanks for your feedback. We unfortunately have not received prior communication from you, we would love to know how we can assist you. We have sent you a message to help resolve the matter. Best wishes, Rheya C myShop Customer Support

Thanks for your feedback. We apologise for any disappointment caused. I can see your order was placed on Friday afternoon, unfortunately, our warehouse is closed over the weekend, I can see it was dispatched as scheduled and delivered a day earlier than the estimated delivery date. All of our shipping timeframes are available under the 'shipping' page on our website. Best wishes, myShop Customer Support