Dr Fox PharmacyReviews:
5,116 reviews in the last 12 months50,111 total reviews
Excellent
TrustmarkValid
Most relevant positive review
13 Mar 2024
Verified review
Can not fault this company. Although we had problems with the delivery, the fault was solely with Royal Mail's delivery person, who obviously couldn't be bothered to walk a further 200 yards round the corner to post the package through my door, instead took a photo of a house door at another address as proof of delivery and we had to go back numerous times before some one was in, before i could accept my package.
When I spoke to someone at Dr Fox, they were very helpful and tried to sort it for me, but all Royal Mail told them was, that it had been delivered.
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Most relevant negative review
24 Aug 2024
Verified review
It was all a bit of a farce really.
Items packaged in the cheapest Jiffy Bag...the type you can get from Poundland: 10 for £1.
So while in transit from Scotland offered no protection for the contents, so arrived damaged and crushed.
This was not the fault of Royal Mail.
Reached out and spoke to Customer Services, who were great, yet they were let down by the Dispensary and the Dr.
I was sent 2, yes 2 replacement tablets but on this occasion Royal Mail failed to follow simple instructions.
So I did not have adequate Medication to take the full course and as a result had to seek help while overseas.
I did get a refund but all too little too late.
The Dr I was in communication with at Dr. Fox suggested that I could just call my GP and get a prescription all within a day: Not exactly the reality of the current situation within the NHS....
I would not use this Pharmacy again.
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MP
MARTIN P.
Peterborough
Reviews for Dr Fox Pharmacy
SA
Susan A.
Devon
8 days ago
Verified review
Up until recently I would of given 5 stars but desperately needing Ventolin and having been given it without problems overs the years by Dr Fox and now being refused saying Ventolin is only for Asthma which is untrue (I have COPD) I don’t like being lied to. So will never be using Dr Fox again.
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Answer by Dr Fox Pharmacy
8 days ago
Thank you for your feedback. We offer treatment for asthma at Dr Fox and the clinical assessment that you complete is to ensure it is safely prescribed for this condition. As you point out, Ventolin is also used in other conditions, however our assessments are not set up to prescribe for these. If you need urgent treatment as you have run out this can be done via the following site:
https://111.nhs.uk/emergency-prescription
4 days ago
Verified review
Would avoid, terrible experience. Need to chase them for any refunds.
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Answer by Dr Fox Pharmacy
3 days ago
Hello, We are sorry to hear you are not happy with our service. Refunds can take 3-5 days to show in your account. The refund process was followed correctly and in a timely manner.
8 days ago
Verified review
Horrible experience, would stay away
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Answer by Dr Fox Pharmacy
7 days ago
Thank you for your review and sorry you were not happy with the experience. Service was declined due to repeated incorrect GP surgery details supplied and over-ordering of medicine.
13 Sept 2024
Verified review
The tablets were not good they are weak and when I told them they just say I should have told them which manufacturer?
I wasn't clearly offered a replacement and have had to buy some elsewhere.
Something must be wrong in the dosing of the tablets because some are okay.
I much preferred the Dr Reddy one's which I thought I'd receive however sent these garbage one's 😞
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Answer by Dr Fox Pharmacy
16 Sept 2024
Hello. Thank you for your review, we are very sorry to hear that you were not happy with the medication that you received. We are regulated by the Care Quality Commission and our medication is dispatched from a NHS regulated pharmacy. This ensures that only genuine medication is sent. Whilst all generic medications have the same active ingredients, the formulation and appearance can vary and some patients do report a preference. If you would like to return we will happily exchange for this or another brand if not available. Best regards
3 Sept 2024
Verified review
I could not unsubscribe after realising some how i have subscribed without knowing
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Answer by Dr Fox Pharmacy
3 Sept 2024
Thank you for your review. We believe there is some confusion as Dr Fox does not operate a subscription service. Patients buy medicine as and when they need it. Our customer support staff will reach out to explain.
12 Sept 2024
Verified review
Poor experience with delivery. Unreliable courier.
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Answer by Dr Fox Pharmacy
12 Sept 2024
Hello, We are disappointed to hear the courier has let us both down on this occasion and are very sorry for the inconvenience caused. We have arranged for a replacement parcel to be dispatched tomorrow.
24 Jul 2024
Verified review
I’ve still not received my order as I’m at work and the post office just won’t post without a signature!!
Will not use DR Fox again sadly
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Answer by Dr Fox Pharmacy
25 Jul 2024
Sorry to hear you have been dissatisfied with the delivery service from Royal Mail. Upon request, we can arrange for delivery without a signature, providing we have confirmation that there are no children or pets at the property. Please do get in touch if you would like us to arrange this for you.
9 Jul 2024
Verified review
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Answer by Dr Fox Pharmacy
10 Jul 2024
Hello. Thank you for your review, we think you may have clicked on one star by accident, this happens sometimes. We can see that your order arrived the day after ordering, however if there is any issue with your order please do not hesitate to contact us. Best regards
1 Jul 2024
Verified review
My medication didn't arrive in time so won't be using the service again.
My medication didn't arrive in time so I was shipped another batch because I was taking it on holiday. Unfortunately the original order was delivered the day after I departed for a 3 month holiday in Europe so I had to send the tablets I had received back to Dr Fox so I wasn't charged double. So I departed for holiday with absolutely no medication. Very disappointed.
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Answer by Dr Fox Pharmacy
2 Jul 2024
Sorry about this delivery issue, we were both let down by Royal Mail. It is fine to return the extra parcel when you return from holiday.
16 Mar 2024
Verified review
I purchased an item and paid via debit card and order confirmed. No mention of age verification at this stage. Only post purchase was I emailed to confirm my identity with passport or driving licence. Neither of which I possess. Fair warning should applied prior to purchase to save the hassle of back and forth messages.
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Answer by Dr Fox Pharmacy
18 Mar 2024
Thank you for your review and very sorry that you were not happy with the service. The patient identity check is mentioned both on the medical questionnaire ("I am over 18 and I agree to identity verification checks") and also the account registration page ("Identity verification: Use correct name and date of birth") prior to ordering. Patient identity can be confirmed with either a photo supplied of an ID document, or using an online 'soft' credit check using registered name, date of birth, and address. Our staff made multiple attempts to help verify your identity but the details requested were not provided, and the order was cancelled and refunded at your request.
7 Dec 2023
Verified review
Treatment Tablets
I took the weeks course of tablets & they didn’t stop any symptoms & when I retested my results came back positive. Not happy with this plus the tablets are not the same as what the clinic provide. I will be contacting the seller personally for a refund or replacement of tablets.
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Answer by Dr Fox Pharmacy
7 Dec 2023
Thank you for your review and sorry to hear the symptoms have not subsided. Please note a test can give a positive result for many weeks after treatment. Please consult your regular doctor as you may need additional tests and alternative treatment. All our medicine is genuine, UK licensed and approved, batch tested by quality controllers after manufacture, sourced through regulated supply chains, and posted from our registered UK pharmacy. Tablets may look different as made by different manufacturers but they all contain the same active medication. Our doctors have provided advice directly, and remain available to advise if required.
28 Mar 2024
Verified review
The pills did not work , and left me a the worst headache I’ve ever had using this sort of treatment, even with the coating removed, please send me a return label and refund or replace them with something that works please , regards Dennis
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Answer by Dr Fox Pharmacy
30 Mar 2024
Hello, very sorry to hear you are not happy with your order. We will contact you directly to arrange an exchange for a different brand to try, or a refund. Kind regards
23 Nov 2023
Verified review
Treatment refused…
Asked for a treatment and was refused even after I answered to the questions. Suspecting people is not helping them.
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Answer by Dr Fox Pharmacy
23 Nov 2023
Thank you for your review and very sorry we could not help you this time. Our online consultations are set up to provide safe and effective treatment which require honest and accurate responses. We are unable to provide the treatment you are looking for if it is listed for use for another medical problem.
26 Jun 2024
Verified review
Changed the brand they supplied me and then made an absolute meal of sorting it out.
Unlikely to use them again
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Answer by Dr Fox Pharmacy
26 Jun 2024
Thank you for your review and very sorry to hear you are unhappy with the treatment supplied and the service. We advise when making an order that "Generic brands supplied change depending on availability. If you have a manufacturer/brand preference please send a message after ordering." The previous brand supplied had been discontinued. Our customer service staff have offered a refund or exchange for a different generic brand.
AH
Alan H.
Norwich
14 Mar 2024
Verified review
Rude staff don’t answer the telephone ,they have shut my account down with no refund,
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Answer by Dr Fox Pharmacy
14 Mar 2024
Unfortunately we are now unable to provide service to your address as we seem to have multiple issues with deliveries, resulting in significant losses incurred (full refunds are issued every time). We want to ensure we can maintain our usual high standards, including delivery, which appear to have not been upheld for your previous orders. Apologies for this, we would suggest using an alternative online pharmacy supplier, or to contact your usual GP. Our staff are available by phone Mon-Fri 9am-5pm.
15 Dec 2023
Verified review
Ineeded a re-issue of Meds,this was refused. so now I go elsewhere.fair enough?
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Answer by Dr Fox Pharmacy
20 Dec 2023
Thank you for your review. Our doctors sent messages to explain that prescribing guidelines for the treatment you requested do not permit a repeat within 3 months, and to consult your GP as tests and alternative treatment may be required. Best regards
18 Dec 2023
Verified review
they would not let me repeat my order ? which I need so I go elswhere
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Answer by Dr Fox Pharmacy
19 Dec 2023
Thank you for your review. Our doctors sent messages to explain that prescribing guidelines for the treatment you requested do not permit a repeat within 3 months, and to consult your GP as tests and alternative treatment may be required. Best regards
AH
Alan H.
Norwich
5 Feb 2024
Verified review
Another disappointment had two wait two day four my package came ,
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Answer by Dr Fox Pharmacy
6 Feb 2024
Thank you for your review. In this instance you ordered on a Sunday, the item was posted on the Monday, and delivered on the Tuesday. This is the 8th negative review of our service you have posted in the last 2 years, and we are unsure why you continue to make repeated orders? We acknowledge there have been issues in the past with Royal Mail deliveries to your address and we have switched to using a specialist courier for your account (at our expense). Other than suggesting using an alternate online pharmacy service which hopefully you will find less disappointing, there is not much more we can do to meet your needs. Best regards
14 May 2024
Verified review
Waste of time, put an order in and got declined for some cream.
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Answer by Dr Fox Pharmacy
14 May 2024
Thank you for your review and very sorry we could not source the item you requested. All the pharmacy suppliers we work with do not currently have any stock, so we had to refund your order.
4 Apr 2024
Verified review
Medication did not arrive. Still awaiting a refund 3 weeks on!
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Answer by Dr Fox Pharmacy
4 Apr 2024
Hello. Thank you for your review, the refund was actioned on 21 March. We will contact you directly regarding this. Best regards