The Manager was very rude and condescending, I was not aware that there is extra delivery charges for a Saturday delivery and I was told in a condescending manner, that " you should've paid the delivery charges" when I called about my delivery. I had just spent 600 GBP to buy the best juicer on the market, would I be concerned about an additional 20 GBP delivery charge?!!
I didn't pay as I was not aware, that next day deliveries did not include Saturdays as Amazon, Waitrose even Harrods all deliver for free on weekends ! Needless to say, I cancelled the order, the manager had no tact, nor did she have any idea of proper and polite customer service and how to professionally talk to customers!
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