peterhahn.co.ukReviews:
432 reviews in the last 12 months12,652 total reviews
Good
Most relevant positive review
21 Feb 2024
Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this
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Most relevant negative review
7 Oct 2023
Verified review
I still have not received my order which I placed on the 9th September. They have not contacted me about the delay. I have rung them twice, the last time a week ago and they said the item was in and it would be sent out immediately, I have not received it yet. I am fed up and ready to cancel my order.
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Reviews for peterhahn.co.uk
GW
Gabriele W.
Kent GB
6 Nov 2023
Verified review
Thank you!
I love many European labels which - unlike many other outlets - Peter Hahn continue to supply. Your service matches the quality of your products and I thank you for jumping the many post-Brexit hurdles.
The only improvement I would like to see is more communication in relation to order/ delivery status to get an idea of ETA.
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1 Dec 2023
Verified review
PETER HAHN has a great selection of Twin-sets!
PETER HAHN has a great selection of clothes and jewellery. I enjoy browsing the website and the catalogues I receive nudge me towards items I might not otherwise see. Their service is second to none. I might describe the company as delightfully proper, polite and helpful. I love their twin-sets and jewellery in particular.
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30 Oct 2023
Verified review
Always good service on line and by telephone.
My only criticism is with delivery. I live in a block of apartments. The courier leaves package in safe place but I never have notice of the delivery so if I don’t visit that area I do not know that it has arrived. Could you arrange a delivery message please?
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HK
Helen K.
Bognor Regis
26 Nov 2023
Verified review
Good clothes
Some of the clothes are extremely expensive. Their own are more reasonably priced, well made, amd fashionable. They come beautifully packed amd returns are promptly dealt with. My main gripe is the length of time they take to arrive amd the number of catalogues they send out.
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4 Oct 2023
Verified review
Had to cancel an order as it took too long .
The next order apparently failed because they couldn't take payment. They did not inform me of this so I waited and waited for the order. I only found out when I contacted them via email. It took quite some time for them to respond
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Answer by peterhahn.co.uk
6 Oct 2023
Thank you for your review. We apologise sincerely that at this time your order was unable to be fulfilled. We will escalate your comments to our Head Office regarding the inconvenience caused to yourself. In the meantime if we can be of any further assistance do not hesitate to contact us Kind Regards. your PETER HAHN Team.
15 Oct 2023
Verified review
So easy to order and return if necessary. I enjoy speaking to a person when ordering by telephone. Items are always of a high quality and money is returned quickly if an item is returned. I am always satisfied if I have a problem. A pleasure to shop with Peter Hahn
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18 Oct 2023
Verified review
Everything I've had from them is of excellent quality
They have a wide range and everything I've had from them is of excellent quality and precisely as described. Good use of natural fibres - wool, cotton etc - without the bulking out with man-mades which are impossible to wash with a clear environmental conscience.
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SC
Sandra C.
Isle of Wight
19 Jan 2024
Verified review
I would like you to include returns forms in every parcel please, the things I like about Peter Hahn is that the parcels arrive in good order, I am pleased that you have started to send out magazines without plastic cover, the clothes always are well packaged.
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6 Dec 2023
Verified review
I found nothing wrong with this company.
I would have given 5 stars, but they were very slow on delivery time. After all the poor reviews, I was quite concerned. However, the goods arrived well packaged. Unfortunately the boots were too large, and I had to return them. I was refunded quite quickly.
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1 Oct 2023
Verified review
I love the quality and the discreet quirky detail (eg sequins)
I love the quality and the small quirky detail on the last Brax Jeans I ordered, which "feminised" them and made them stand a little apart from other sellers.
I'm disappointed with the delivery times though - other suppliers leave you standing on this.
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JB
Judith B.
Cmberley
8 Oct 2023
Verified review
I ordered the indoor jacket online because it seemed impossible to phone in an order. I received the jacket eventually.
Now, Royal Mail have delivered another identical jacket. I will return it to Peter HAhn by mail, on Monday morning, 9th October.
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19 Dec 2023
Verified review
Stand-out on-line retailer
Extensive range of high quality coats at competitive prices, and the website is very user-friendly. Their customer service is super-efficient and overall, an excellent buying experience. Only complaint is their boxes are on the big size!
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EG
E G.
Ellesmere Port
28 Nov 2023
Verified review
Very slow delivery. Also miss my account details on your website . Need to look at previous orders and outstanding deliveries . Other than that I really do love all your clothes and a very good selection to please all different ages .
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Answer by peterhahn.co.uk
28 Nov 2023
Thank you for your review, unfortunately as all our items are dispatched from our warehouse in Germany this is why delivery may be slightly longer. In regards to your online account, you should still be able to see these details. Please contact us via email at service@peterhahn.co.uk so we can assist with this. Kind Regards, Your PETER HAHN Team.
1 Nov 2023
Verified review
Customer for over 30 years
I have been buying Peter Hahn products for 30+ years and very much like a good percentage of their garments. However, in all honesty, I find quite a number of their items are too expensive for me, now that I am a pensioner.
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4 Oct 2023
Verified review
Quality packaging. Timely response from customer service. However, it would be nice to be informed when a purchase had been shipped, with tracking number. Then it would be possible to monitor where the parcel is.
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9 Oct 2023
Verified review
Great service and classy products
Website is clear and easy to navigate. Purchase process is smooth and easy. Excellent range of products and sizes. The only improvement I could suggest is a more speedy delivery but otherwise a great service.
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20 Nov 2023
Verified review
Loved everything I ordeted. Like the fact that you always advise when the parcel will be delivered and the invoice and return label is always in.the parcel. If you need to return it’s always acknowledged.
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24 Nov 2023
Verified review
Long term customer.
I have bought clothes from you for years, as they are of good quality and reasonably priced. I have always had excellent service from you and the new look online ordering is the most simple that I have seen.
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5 Nov 2023
Verified review
Very helpful when talking on the phone but need to be kept informed better by texts especially when order is sent out and how long it will be before the parcel is recived and when parcel is posted back
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25 Oct 2023
Verified review
Really pleased with the design, quality and elegance of the beautiful fashion .
The only downside is the delivery time. It would be great if this could be speeded up and a tracking number issued.
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Answer by peterhahn.co.uk
25 Oct 2023
Thank you for your review. As stated in our T&C's we do kindly ask you to allow 8-10 working days as we ship from our German warehouse. These orders are driven over in our lorries, hence the delay on delivery at times. Please accept our apologies for any inconvenience caused. If we can be of any further assistance please do not hesitate to contact us, Kind regards, your PETER HAHN Team.