Pak Cosmetic Centre- Logo - reviews

Pak Cosmetic Centre
Reviews:

1,271 reviews in the last 12 months14,278 total reviews  

4.53
Excellent

Trustmark
Valid

Includes Buyer Protection
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Most relevant positive review

27 Mar 2024
 Verified review
They responded to my complaint after a few emails that I sent which they should have responded and give me my refund as soon as I notified them of the issue that I hadn’t received the items I had paid for! Although I got my refund I had to reorder the items and pay an additional £8.00 to have a different Courier DPD deliver and I got my order the very next day! I wouldn’t lie about not getting my order I’m too old for that all I wanted was a refund so that I could reorder, in future believe your customer I’m 70yrs old I have nothing to gain from lying and also I did reorder so why would I reorder something I had already received?

Most relevant negative review

19 Dec 2023
 Verified review
Let me start by saying I’ve been robbed and blocked, this is a scam, please shop elsewhere. Half my order came with damaged seals causing 2 bottles of hair dye to leak over everything in the package. The seals were broken in the same way and the caps were loose; some of the spilled dye had dried so these were likely damaged before they were packaged. Upon receiving the damaged goods I contacted customer services and was informed I would receive a refund totalling the amount of the two damaged products. This ‘refund’ took over a week to arrive and they decided to only send half. I called to ask them why I’d only received half my refund & was rudely told I definitely saw the email where they said they can only refund 50% when I absolutely did not. (They tactically sent this email after the one suggesting they'll send a full refund so you agree to it - I responded yes to a refund totalling £7.58, nothing else & I would not have said yes if it had clearly read 50% anywhere at all in the email (this email is attached). She then refused to even attempt to listen to me, insisted I was wrong & continually interrupted me. This is some of the WORST customer service & scammy business practices I’ve come across in a while, it’s literally like they would rather you shop elsewhere (which I’d highly recommend you do) I would give 0 stars if I could. Don't buy from here unless you want to receive broken/damaged products & then be refused a full refund and completely blanked by customer services. I would rather yeet my my money into the ocean than deal with this site.
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Reviews for Pak Cosmetic Centre

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SF
31 May 2024
 Verified review
Great service, timely delivery fantastic product options and always well priced. Highly recommended retailer
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17 Dec 2023
 Verified review

A very good online shopping experience

East to use website and place order on line with competitive pricing and delivery as advised. Nice and easy.
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3 May 2024
 Verified review
All item purchased arrive in time and in good condition. It was very helpful to track the items in transit.
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20 Mar 2024
 Verified review
The time my order took from ordering to delivery. I’m also happy in the secure packaging my items were in.
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4 Mar 2024
 Verified review
Items were well protected apart from the Alma oil which did not have any additional taping so it leaked.
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10 Nov 2023
 Verified review
Great choices of products at reasonable prices, also fast delivery once finances etc has been finalised.
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21 Oct 2023
 Verified review
Ordering online from Paks is always my preferred choice. It’s quick and easy as I don’t live in London.
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29 Mar 2024
 Verified review
The prices are amazing as are the selection. Very fast delivery. Highly recommend. Will be using again.
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PD
Peter D.
Whitehaven
1 Feb 2024
 Verified review

Close shave

I ordered RS shaving cream off of Pak’s & it was far cheaper than anywhere else it was shipped promptly.
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26 Nov 2023
 Verified review
Easy to use website. Delivery quick. Products online that are not in the shops. Will recommend always.
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20 Dec 2023
 Verified review
Good website, speedy deliver arrived when promised. First time I have used them and would use again.
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9 Nov 2023
 Verified review

Very good service

I was contacted when one item was out of stock and the other items arrived before the scheduled date.
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3 Nov 2023
 Verified review

😁

Always a good price and have things I’m unable to get in shops. Fast delivery also. Highly recommend.
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LG
Lynda G.
Stoke on Trent
13 Oct 2023
 Verified review
never had a problem with goods or ordering or dispatch ... great company to buy affro products from
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22 Feb 2024
 Verified review

Good website n prompt delivery

All fine.. I was pleased with my 2 items I ordered .. which were delivered promptly in a neat box x
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12 Jan 2024
 Verified review
Peace of mind and it’s free, thought it was a scam but really genuine people who answered my doubts
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24 Dec 2023
 Verified review
Very good, made a mistake on my order and they were nice to get sorted before dispatch within hours
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24 Mar 2024
 Verified review

My ‘go to’ for online hair products.

I have been ordering from PAKS for several years now and have received a great service every time.
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5 Dec 2023
 Verified review
Great experience placing first order. I would prefer to have the choice of click and collect etc.
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3 Nov 2023
 Verified review
Got what I wanted and arrived in time Only downside is that there should be an app to save time.
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