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Most relevant positive review
27 Mar 2024
Verified review
They responded to my complaint after a few emails that I sent which they should have responded and give me my refund as soon as I notified them of the issue that I hadn’t received the items I had paid for! Although I got my refund I had to reorder the items and pay an additional £8.00 to have a different Courier DPD deliver and I got my order the very next day! I wouldn’t lie about not getting my order I’m too old for that all I wanted was a refund so that I could reorder, in future believe your customer I’m 70yrs old I have nothing to gain from lying and also I did reorder so why would I reorder something I had already received?
Let me start by saying I’ve been robbed and blocked, this is a scam, please shop elsewhere.
Half my order came with damaged seals causing 2 bottles of hair dye to leak over everything in the package. The seals were broken in the same way and the caps were loose; some of the spilled dye had dried so these were likely damaged before they were packaged. Upon receiving the damaged goods I contacted customer services and was informed I would receive a refund totalling the amount of the two damaged products. This ‘refund’ took over a week to arrive and they decided to only send half. I called to ask them why I’d only received half my refund & was rudely told I definitely saw the email where they said they can only refund 50% when I absolutely did not. (They tactically sent this email after the one suggesting they'll send a full refund so you agree to it - I responded yes to a refund totalling £7.58, nothing else & I would not have said yes if it had clearly read 50% anywhere at all in the email (this email is attached). She then refused to even attempt to listen to me, insisted I was wrong & continually interrupted me. This is some of the WORST customer service & scammy business practices I’ve come across in a while, it’s literally like they would rather you shop elsewhere (which I’d highly recommend you do) I would give 0 stars if I could. Don't buy from here unless you want to receive broken/damaged products & then be refused a full refund and completely blanked by customer services. I would rather yeet my my money into the ocean than deal with this site.
I have placed orders for years and never had any issues. The last time I ordered my item was placed on hold I didn't know this..so a few days passed and I didn't receive my order so I decided to check my account and found out it was on hold. I emailed and called to find out what happened, no reply via email or phone. Then my item was released a couple days later..
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10 Sept 2024
Verified review
Room for improvement
Good prices for products but awful communication & customer service. My order was shipped out very late which messed up my plan for the delivery & product use. All I got from them was sorry!
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1 Sept 2024
Verified review
I had ordered 2 of the same product (Neoprosone Gel Forte). 2 different ones arrived (different ingredients with different levels of efficacy, unfortunately ).
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1 Sept 2024
Verified review
I did not receive and item and when I spoke to them about it they refused to reimburse me or sent me another item which I thought was disgusting
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13 Sept 2024
Verified review
Do not leave parcels on doorsteps to be stolen then when they are stolen do not take such a long time investigating
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8 Sept 2024
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Hair colours
Hair is good quality but the pictures are so small it’s almost impossible to see what colour you are ordering
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1 Sept 2024
Verified review
Sent replacement items that were nothing like the items I ordered
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8 days ago
Verified review
Items missing from my order, emailed them twice and no reply