havanahouse.co.uk
Reviews:

1,120 reviews in the last 12 months19,785 total reviews  

4.87
Excellent
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Most relevant positive review

26 Dec 2023
 Verified review
Having been to Cuba some years ago, I realised that when my (about to become) Husband said he’d never tried smoking a cigar, I thought I’d surprise him and some wedding guests as a little treat for the day as I’m a non smoker who bizarrely loves the smell of proper cigars, but he enjoyed it so much that I’ve now been back to shop online for the brands I could distinctly remember from my Cuba holiday in the past; I’ve only shopped online with the store so far - the products always arrive next day by DPD and in perfect condition, although it turns out you are only in Bath which is ridiculously close to us, so the Hubby most definitely has plans to pop in to see you in person, but I’ve no doubt that we’ll be ordering from you again in the very near future as anything else is now “too harsh & chemically” to smoke apparently, but your prices are better than our Harvey Nic’s & a local hotel which also has a small selection on sale in their bar so it’s a win-win situation! I’ve possibly created a bit of a monster now though as he’s a long term smoker who is completely loving his cigars, but apparently even the machine rolled Cigarillo versions of the Cuban brand he prefers are profoundly better for ‘general day smoking’ and he no longer wants anything else. I’m not sure I should be encouraging the Hubby to actually smoke more 😳 but I think if he could cut down to only smoking a lovely Cuban on an evening with a nice drink, then that’s worlds better than constantly nipping out for a smoke and is presumably a far more enjoyable smoking experience. I totally recommend Havana House but be warned that once you start smoking proper Cuban’s, everything else will feel artificial and rough in comparison so you’ll be totally hooked!

Most relevant negative review

17 May 2024
 Verified review
I ordered 2 x Honeyrose smoking mixture and was sent 2 x Honeyrose cigarettes. I rang the shop and was told they couldn't help and to ring the online dept. I rang many times and they never picked up. I rang the shop again and was asked for the order no. which i gave. I've heard nothing. I rang and texted two other numbers I found. I'll never buy from them again unless I get my original order. I'm prepared to return the cigarettes. Very dissatisfied
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Reviews for havanahouse.co.uk

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19 Jun 2024
 Verified review
Havanna House is so good in terms of service quality, cigar choice and delivery speed I can’t think of anything to do different. Always my go to.
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17 Nov 2023
 Verified review

Trusted shop with great service

Quick delivery with Royal Mail, orders usually come next day. Cigars are sent in humidor pouches so arrive ready to smoke and in great condition!
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13 Jun 2024
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Very prompt dispatch and delivery. Reasonable prices and I like the point system which saves you money. Thank you for your very good services.
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15 Apr 2024
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Wide selection of products, easy to use and navigate website, very quick despatch and delivery. Competitive prices. Very pleased with service
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15 Mar 2024
 Verified review

Best tobacco shop.

I still wish they would find another Marlboro supplier so that I wouldn't have to buy it in bulk - but these are the best with a huge choice.
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9 Jan 2024
 Verified review

Kendal black twist pipe tobacco.

A very fast and efficient service and with no problems ordered my Kendal pipe tobacco and it arrived two days later. Very pleased indeed 😀.
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24 Nov 2023
 Verified review
Loved the very quick service from ordering to delivery. Would have liked to have had a variety of different flavours, instead it was limited.
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11 Nov 2023
 Verified review
Good updated detailed product website and easy to navigate. Good service in general including delivery. The only supplier I have ever used.
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11 Mar 2024
 Verified review
I always get my cigars from havana house, nicely packaged for the journey. Any questions they have a whatsapp nunber and respond very soon.
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25 Feb 2024
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Great quick service and quality product. Will continue to regularly purchase from here rather than buy standard high street tobacco brands.
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17 Nov 2023
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The lady who served me was very professional and helpful and knowledgeable. She even telephoned me too make sure the cigars arrived safely
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27 Apr 2024
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Top notch service from Havana house every time. Great communication about order process, and some good exclusive brands. Would recommend.
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9 Jan 2024
 Verified review

Excellent choice of tobacco at great prices.

Very straightforward company to deal with. Quick delivery. Great choice of tobacco at excellent prices. A pleasure. Kindest regards, Jeff.
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21 Feb 2024
 Verified review
Quick postage and packaged very well to preserve the integrity of the cigars. Nice and easy to navigate the website and great selection.
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31 Dec 2023
 Verified review
Good customer service. Fast delivery. Just need to refresh website more frequently, because I could order item which was out of stock.
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17 Feb 2024
 Verified review
Always a great experience with Havana House. Great choice. Competitive prices. Fast well packaged delivery. Excellent. Recommended.
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26 Dec 2023
 Verified review
Amazing Cigars!!! Well packed and quick delivery and the cigars were amazing and great quality. Will be Ordering from here again soon.
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AR
Alan R.
Bury St.Edmunds
29 Apr 2024
 Verified review

Regular Customer

I always find ordering from Havana House quick and easy, their prices are competitive and delivery is always very timely. Five Stars.
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11 Mar 2024
 Verified review
Exceptionally good range of tobacco. Prompt and friendly service. Buying from them is a pleasant experience. Kindest regards, Jeff.
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2 Nov 2023
 Verified review

What’s not to like?

Always simple to order online - cigars dispatched by return of post. Good variety of cigars at reasonable prices. What’s not to like?
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