havanahouse.co.uk
Reviews:

1,120 reviews in the last 12 months19,785 total reviews  

4.87
Excellent
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Most relevant positive review

26 Dec 2023
 Verified review
Having been to Cuba some years ago, I realised that when my (about to become) Husband said he’d never tried smoking a cigar, I thought I’d surprise him and some wedding guests as a little treat for the day as I’m a non smoker who bizarrely loves the smell of proper cigars, but he enjoyed it so much that I’ve now been back to shop online for the brands I could distinctly remember from my Cuba holiday in the past; I’ve only shopped online with the store so far - the products always arrive next day by DPD and in perfect condition, although it turns out you are only in Bath which is ridiculously close to us, so the Hubby most definitely has plans to pop in to see you in person, but I’ve no doubt that we’ll be ordering from you again in the very near future as anything else is now “too harsh & chemically” to smoke apparently, but your prices are better than our Harvey Nic’s & a local hotel which also has a small selection on sale in their bar so it’s a win-win situation! I’ve possibly created a bit of a monster now though as he’s a long term smoker who is completely loving his cigars, but apparently even the machine rolled Cigarillo versions of the Cuban brand he prefers are profoundly better for ‘general day smoking’ and he no longer wants anything else. I’m not sure I should be encouraging the Hubby to actually smoke more 😳 but I think if he could cut down to only smoking a lovely Cuban on an evening with a nice drink, then that’s worlds better than constantly nipping out for a smoke and is presumably a far more enjoyable smoking experience. I totally recommend Havana House but be warned that once you start smoking proper Cuban’s, everything else will feel artificial and rough in comparison so you’ll be totally hooked!

Most relevant negative review

17 May 2024
 Verified review
I ordered 2 x Honeyrose smoking mixture and was sent 2 x Honeyrose cigarettes. I rang the shop and was told they couldn't help and to ring the online dept. I rang many times and they never picked up. I rang the shop again and was asked for the order no. which i gave. I've heard nothing. I rang and texted two other numbers I found. I'll never buy from them again unless I get my original order. I'm prepared to return the cigarettes. Very dissatisfied
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Reviews for havanahouse.co.uk

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2 Jan 2024
 Verified review

Great website

Easy to navigate website, being a novice in their area of expertise, the site gave me enough information to make the right decision. Easy to order, great communication RE delivery and fast delivery.
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15 Dec 2023
 Verified review
I just think the products offered, and the pricing is top quality. The service is quick, efficient, and show a very professional attitude to it's customers. I have found my forever tobacco supplier.
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23 May 2024
 Verified review
Great place to buy tobacco and other associated bits. Always prompt delivery as advertised, great customer service and after care, great selection of products and great knowledge of the products.
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21 Dec 2023
 Verified review
We attended a wonderful evening at Havana House. Great company and of course the cigars were excellent. It proved to be excellent value for money. We are looking forward to attending more events.
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26 Jun 2024
 Verified review

First time customer

Ordered for the first time from Havana house late evening had an email the next day confirming my order which was promptly delivered the following day superb service will definitely order again
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15 May 2024
 Verified review
Excellent service as normal, cigars arrived safely, colibri double jet lighter arrived in safely to. Will be buying from again. Highly recommend to anyone looking for a retailer of top quality.
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18 Jun 2024
 Verified review

The best tobacco shop around.

I DO still wish they found another Marlboro supplier but I also think this is the best tobacco shop around. Decent prices, excellent customer service, prompt delivery. What more could you ask?
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22 Dec 2023
 Verified review

Havana House shopping experience

Havana House is becoming one of my favourite shopping place. With plenty to choose and fast delivery not to forget the perfect customer service and the competitive prices what not to like.
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26 Jun 2024
 Verified review

Perfidy

As far as I'm concerned you couldn't do anything better. Your service and attention is always first class. You make me feel I'm your only customer, whether on line or in the Oxford shop.
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GB
Gary B.
Falkirk
30 May 2024
 Verified review

Best of the best.

Best of the best say's it all really leaves it there.bring the prices down lol but that's the government not the sellers.really that much tax mmmm.i leave it there.Cook Dude ☺️😎🏴󠁧󠁢󠁳󠁣󠁴󠁿🌹😎
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24 Mar 2024
 Verified review
Original perterson pipe faulty. Replaced immediately. They cannot be responsible for the quality control of Peter sons, but their approach to customers and satisfaction is second to non.
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14 Mar 2024
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I'm a continuous buyer, much trusted company. Everything from customer service, parcel packaging to arriving to my home is excellent. Highly recommend to new and seasoned smokers to try.
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22 May 2024
 Verified review

Helpful

They were professional in helping me navigate problems with DPD. I often shop in-store in Oxford, where they are very friendly, but last time was online, and they were just as helpful.
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11 Jan 2024
 Verified review

Havana House - Efficient and friendly

Havana House is efficient and the staff take care to ensure that orders are processed correctly. If your selection is not available you will be contacted with an offer of alternatives.
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25 Apr 2024
 Verified review

Herbal smoking blend

I purchased real leaf herbal smoking blend and its really easy to order and comes quickly I once rang the shop and ordered some and the man was so helpful and they wernt even open!!!
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24 Jan 2024
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Havana House 10/10

Havana House ***** Fast shipping, lovely Twist chewing tobacco, if I'm ever in London I'm going straight to the shop with a pile of cash in my pocket. Great old school tobacconist.
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31 May 2024
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Always helpful and polite service is very good especially when you use first class delivery sometimes things get lost or damaged in transit they always send new no questions asked
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10 May 2024
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I got a total bargain on stuff tabacco, under £50 for 500g - this is going to last me years! It's the best detail I've got on tabacco than even the black illegal Market can offer
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11 May 2024
 Verified review

Brilliant, as always

The ONLY issue I have is that there's still no provider of Marlboro that this company has been able to find! However, I don' think it's their fault so how can I really complain?
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GB
Gary B.
Falkirk
20 Nov 2023
 Verified review

A happy smoker.

As always a pleasure to do business with.cigars arrived in good condition.Promt service.will do business with again in the future.As always happy smoke rings in the sky folks.G.
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