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26 Dec 2023
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Having been to Cuba some years ago, I realised that when my (about to become) Husband said he’d never tried smoking a cigar, I thought I’d surprise him and some wedding guests as a little treat for the day as I’m a non smoker who bizarrely loves the smell of proper cigars, but he enjoyed it so much that I’ve now been back to shop online for the brands I could distinctly remember from my Cuba holiday in the past; I’ve only shopped online with the store so far - the products always arrive next day by DPD and in perfect condition, although it turns out you are only in Bath which is ridiculously close to us, so the Hubby most definitely has plans to pop in to see you in person, but I’ve no doubt that we’ll be ordering from you again in the very near future as anything else is now “too harsh & chemically” to smoke apparently, but your prices are better than our Harvey Nic’s & a local hotel which also has a small selection on sale in their bar so it’s a win-win situation! I’ve possibly created a bit of a monster now though as he’s a long term smoker who is completely loving his cigars, but apparently even the machine rolled Cigarillo versions of the Cuban brand he prefers are profoundly better for ‘general day smoking’ and he no longer wants anything else. I’m not sure I should be encouraging the Hubby to actually smoke more 😳 but I think if he could cut down to only smoking a lovely Cuban on an evening with a nice drink, then that’s worlds better than constantly nipping out for a smoke and is presumably a far more enjoyable smoking experience.
I totally recommend Havana House but be warned that once you start smoking proper Cuban’s, everything else will feel artificial and rough in comparison so you’ll be totally hooked!
I ordered 2 x Honeyrose smoking mixture and was sent 2 x Honeyrose cigarettes. I rang the shop and was told they couldn't help and to ring the online dept. I rang many times and they never picked up. I rang the shop again and was asked for the order no. which i gave. I've heard nothing. I rang and texted two other numbers I found. I'll never buy from them again unless I get my original order. I'm prepared to return the cigarettes. Very dissatisfied
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Reviews for havanahouse.co.uk
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11 May 2024
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Customer for 5 years - great service
I’ve been using Havana House for around 5 years. I’ve never had a single issue. All orders fulfilled and delivered on time in excellent packaging. Cigars always in excellent condition.
Great service. Best prices I’ve found in the UK.
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3 Nov 2023
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Excellent products at a great price with quick delivery
Cigars turned up beautifully packaged and protected in a wooden cigar box. Cigars are excellent slow burning, service was great, kept informed along the whole of my cigars journey. 2nd purchase from Havana house - there will be more.
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12 Jun 2024
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The personal service was great, as a first time customer, an effortless journey.
The downside was delivery, shocking. Paid extra, but turned up on Sunday. Nevertheless despite the delay cigars fresh and a great smoke. Thank you
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24 Jun 2024
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Great selection of cigars, not available on the High Street …
I have used Havana House previously as my dad is a cigar connoisseur and Havana House have a great selection of cigars, which are not available on the High Street.
Excellent service, fast delivery, would definitely recommend.
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6 Nov 2023
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Great selection of cigar's, cigarettes, loose tobacco, papers and filters. Faultless service and customer assistance. Great advice when needed.
Overall a great little online shop with real small outlets if you want to visit!
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14 Dec 2023
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Very helpful for a newbie
As a new cigar smoker their help , advice and patience was appreciated. Speed of processing and delivery was impressive and the items were packed really well with no chance of damage. Will definitely continue to use them.
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12 Dec 2023
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Fantastic product, delivery was incredibly quick, lovely for a special gift , five star service and quality product also sent in a 60 day fresh bag which was excellent as some people may not have humidors for their cigars.
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17 Mar 2024
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Great service from Havana House. I like the choice of products, some of which are exclusive to them. The points you receive on purchases are a nice touch. We'll packaged and speedily posted orders caps off the experience.
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7 Mar 2024
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The little shop in Bath is a treasure trove for premium cigar aficionados, so much nicer to choose from a humidor than online. Ailsa who runs it is always welcoming and full of information to help you make the best choice.
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21 Dec 2023
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Item is a Xmas gift so contents of box not unwrapped. Disappointed that the inscribed box that is part of the gift is damaged. Given the amount of bubble wrap around it the damage had yo have been before the packing stage.
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13 May 2024
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Reliable
The only supplier I use now. Always reliable and helpful professional service.
I appreciate they offer several delivery options (DPD being the fastest dispatch).
A great selection and useful information on their website
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8 May 2024
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Very pleased with my order again. I thought this time i would order drink along with my tobacco and i was happy with the quality of Pen Sans Summer Cup. It was a lovely treat and i will definitely be buying again.
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16 Feb 2024
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Always good value
This is my favourite tobacco shop. Even though Marlboro is my favourite tobacco and they are still looking for another supplier, you'll notice I still give 5 stars. There's a reason for that. They are brilliant.
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7 Feb 2024
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This is a great online shop for the smoker. It offers a nice variety of good quality tobacco and tobacco products varying in price. I'm also very impressed with the fast delivery every time i order. Many thanks.
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11 Dec 2023
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A great selection with quick delivery.
They have a good selection that is reasonably priced, the orders are always quickly dispatched. They offer a rewards system where you can earn point and regularly organise cigar related events, would recommend!
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2 Feb 2024
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Prompt service with quality products
As the review title says, really. This is my favourite tobacco shop - though I wish they could find another supplier for Marlboro tobacco as I have to go elsewhere for that - and THAT shop only sells in bulk!
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4 Jun 2024
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The best shop
Although I still wish they'd find a new supplier for Marlboro tobacco, I still think this is the best tobacco shop around. I so wish I wasn't housebound so that I could physically visit the shop as I used to.
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11 Nov 2023
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First time buyer, Delivery and care of the cigars are great. Despatch time is swift and fast. I have already made and had another order by the time of this review delivered to me. Will be buying from again.
Again outstanding service.I never tire of using these guys and gals.Speedy service cigars in good quality condition.great prices.Yeh top company to do business with.Thank Havana house.Gary B.( cool dude) 😎
They were extremely helpful for a last-minute birthday present. Both the central office in Windsor and the local shop in Bath. Once I had ordered from Windsor, the gift was dealt with and arrived swiftly.