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26 Dec 2023
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Having been to Cuba some years ago, I realised that when my (about to become) Husband said he’d never tried smoking a cigar, I thought I’d surprise him and some wedding guests as a little treat for the day as I’m a non smoker who bizarrely loves the smell of proper cigars, but he enjoyed it so much that I’ve now been back to shop online for the brands I could distinctly remember from my Cuba holiday in the past; I’ve only shopped online with the store so far - the products always arrive next day by DPD and in perfect condition, although it turns out you are only in Bath which is ridiculously close to us, so the Hubby most definitely has plans to pop in to see you in person, but I’ve no doubt that we’ll be ordering from you again in the very near future as anything else is now “too harsh & chemically” to smoke apparently, but your prices are better than our Harvey Nic’s & a local hotel which also has a small selection on sale in their bar so it’s a win-win situation! I’ve possibly created a bit of a monster now though as he’s a long term smoker who is completely loving his cigars, but apparently even the machine rolled Cigarillo versions of the Cuban brand he prefers are profoundly better for ‘general day smoking’ and he no longer wants anything else. I’m not sure I should be encouraging the Hubby to actually smoke more 😳 but I think if he could cut down to only smoking a lovely Cuban on an evening with a nice drink, then that’s worlds better than constantly nipping out for a smoke and is presumably a far more enjoyable smoking experience.
I totally recommend Havana House but be warned that once you start smoking proper Cuban’s, everything else will feel artificial and rough in comparison so you’ll be totally hooked!
I ordered 2 x Honeyrose smoking mixture and was sent 2 x Honeyrose cigarettes. I rang the shop and was told they couldn't help and to ring the online dept. I rang many times and they never picked up. I rang the shop again and was asked for the order no. which i gave. I've heard nothing. I rang and texted two other numbers I found. I'll never buy from them again unless I get my original order. I'm prepared to return the cigarettes. Very dissatisfied
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Reviews for havanahouse.co.uk
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13 Mar 2024
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First time i have used your shop & found it very good . The postage is very good & emails kept me up to date . I have recommended it to my friends .
Regards
Ian Gregory
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19 Dec 2023
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The selection of high quality tobacco is superb, it is now my go to shop for great products, and, Adam I spoke to rang me regarding order and was so helpful and pleasant.
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16 Dec 2023
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Great shop for cigars
Excellent store for cigars and accessories. Great after service and any problems sorted out. Product’s are well packed and you are always kept updated on delivery times.
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23 Nov 2023
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Royal Mail deliveries are BEST…
Royal Mail deliver your packages better and more securely than any of your other couriers. Please always send my future packages via Royal Mail every time. Thank you
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2 Dec 2023
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It would be great to be able to search terminology and information other than product names on the website for those of us learning and gathering information. thanks.
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3 Nov 2023
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Good experience
Good quality selection of products and easy to navigate the website.
Quick delivery time and reasonable prices.
A good experience and will definitely purchase again.
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28 May 2024
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I’m very happy with the service Havana House provide.
I can’t think of any improvements, apart from price, but they’re already competitive with other online sellers
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20 Feb 2024
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You log on could be better in my opinion. As you can see from my past orders with you I can't get points because the system will not let me login with my pass word 🤔
Excellent customer service and delivery notification emails. My cigars were well packaged with a humidifier pack included. Would recommend after four similar orders.
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27 Dec 2023
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Very quick delivery processing, well packaged and was also informed of progress throughout from ordering to receiving. High quality cigars at reasonable rates.
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25 Apr 2024
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Excellent seller, fast delivery, quality goods and great communication. Have been buying from them for some years. Support smaller businesses or we lose tthem
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26 Jun 2024
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Delivered on time with great packaging. Rang up for a few questions was more than willing to answering them and also find out for me, great service all round.
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29 Mar 2024
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I am really pleased I discovered Havana House! The order process is really straight forward the delivery with DPD is a Great Add. The Products Really Goods
Outstanding customer service and excellent selection!
I've been ordering via HH for a few years now, and have only had the most positive of interactions.
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18 Jun 2024
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Won't buy cigars from anyone else!
I love havanna House. Always a fast despatch and delivery and the points you can build up are great for money off. Wouldn't use anyone else for cigars.
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13 Mar 2024
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Gift purchase- easy process, full communication about order. Post office only part of service that was unreliable.
Happy to come back, and recommend
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15 Feb 2024
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The website is not the easiest to navigate! this is off putting. Cgars their main competitors has a more user friendly navigatable site. Just Copy!!
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10 Dec 2023
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Restocked and back
I only gave three stars last time as they were out of stock of a lot of different tobaccos. They have now restocked and back to their brilliant best.