mowers-online.co.uk

Reviews:

OkY experience, could be better at keeping customer informed.

Belt ordered too big due to make mods, and some difficulty contacting Mowers-online. However, refund made eventually.

Took a day or two longer to be delivered than expected. It says for water or sand ( sand makes it heavier and better for rolling flat) however the hole to put water in is great for a hose pipe but it's the same 20mm hole to put sand in, if you buy this roller and put sand in put dry sand in not wet sand as it took two hours to put in two bags of builders sand.

Very quick delivery time, packing couldbe a little better

Recently purchased a minefield mower

Delivery a bit slow (5 days).

Ease of ordering. Bit of an issue when it arrived on two pallets. I’m in a wheel chair so struggled to unpack on my own.

Ordering a new ride-on mower was easy and the help received when I phoned to ask a couple of questions about the order was first class. However the delivery itself was a farce. We were advised about 20 minutes before the delivery that it was due, followed by an email about 10 minutes later giving our estimated delivery window. When it arrived, it was not possible to offload the machine because of the way in which it was palletised. The courier said that it would be re-palletised and delivery arranged for the following working day. Exactly the same thing happened on the second attempt. A third day was arranged and this time the courier had made it possible to get the machine onto the site. Not remotely impressed.

Recently ordered a mower and quick delivery. Product had slight damage to casing. Took a while to get through to company and after chasing they agreed to send replacement casing. Had to chase again for confirmation of despatch but now received mower up and running and working well. Staff are friendly and helpful when you can finally get through. I believe the company should employ additional staff to deal with incoming phone calls to avoid customers having to keep chasing company and waiting for a long while in queue.

Overall I scored it good, but gave one star less due to one item not being sent at the same time as the other two with all 3 items being on the same order. If something is on back order that's fair enough but there wasn't any communication to advise me which lead to me emailing them. Not a major issue but something I thought I'd messed up. Overall though, good pricing, genuine parts so would definitely give them my business in the future.

Prompt delivery - took me by surprise... no prior indication of delivery date or time. Unfortunate omission. Driver left mower near garage - fortunately my wife caught site of him walking down the drive; called him back and alerted me. A useful conversation was then had with your driver who talked me through using the electric mower. Very good product.

When you phone up, the queuing system is horrendous and the wait is really long. When I emailed them instead they never got back to me. The order for the accessories came quickly but the mower itself took a week or more.

Ordering was simple, choice of finance fits perfectly, delay in confirmation of order email which was concerning, next morning it was in my inbox, on the 4th day they dispatched overnight carrier, arrived next day 4 stars because I emailed about the confirmation of order but received and email response 4 days later 🤣 All in all stunning lawn mower 👍