mowers-online.co.uk

Reviews:

Still waiting for delivery that was ordered on the 10th of October now 27 th

Ordered an item never arrived- not dispatched. Difficult to contact.

Haven’t received my package yet!

BUYER BEWARE: Purchased replacement mower blade, their website says it's compatible with my mower, but it's not. Contacted them & they recommended exact same blade knowing it didn't fit! Totally incompetent! Returned the blade but they refused to refund postage on the basis I ordered the wrong blade (despite the fact it was on the basis of their own advice). CHURLISH & UNHELPFUL - DO NOT RECOMMEND

Very slow dispatch

This company is the worst I have dealt with (and that is saying something). It ignores almost all written communications, is impossible to telephone and has witheld payment for four weeks after the return of the item.

Terrible customer service. They sent out the wrong parts. After 3 or 4 emails with photos i finally got a response saying they are the rite parts. When I Google the part number they clearly say they are for a totally different engine. After looking at there reply. I've clearly shown them that the part number are wrong on the parts. And they still want Me to pay to send back after there error

Ordered a garden trailer for a specific date of delivery, using the notes on order function, instructions completely ignored, delivery failed, then messed around for a week or so before being told it was out of stock. Terrible communications, on hold for ages when phoning, don't answer emails. Not a company I would rush back to use again, or recommend.

I ordered this part three weeks ago still not received it every time I phone to sort it out they keep saying yes we will sort it out we will you a tracking number but nothing happens I thing the way they treat peaple is disgusting if I had my way i would give them any star rating thanking you richard nihill

I have tried calling and emailing this shop several times however I am struggling to get past the can you send us pictures of the damaged parts’ email which I responded to and sent them pictures but after that no one gets back to me.it has been over a month u have no mower no refund and no response.will not be using this company again.

Chose this supplier because it stated that 5 were available. Had an email saying mower was being delivered via DX Freight. Had an email next day saying that mower would not be in stock for another 4 weeks and would I like to wait or have a refund . Refund requested ,let's see how long that takes .

Ordered a lawn mower to find it wasn’t in stock and no idea how long I would wait for delivery. At the same time ordered a strimmer, that got returned back to them, did eventually get it, but it took several weeks to arrive Communication was bad at best, no a great experience

Selling items not in stock with no delivery date after telling me that it was available for immediate delivery before purchase.I Had to get PayPal to refund me. Probably the worst online buying experience I have had

Took my money despite item not in stock, nearly 3 weeks ago, dont reply to emails or return calls. Having to chase them now. Will be reporting to trading standards soon if not resolved.

I was delivered the wrong mower and received a terrible response in getting a resolution. Definitely will not ever be using this company again.

Had a terrible experience with this company. It took two weeks to receive delivery and no response to emails asking when the mower will arrive. The goods were soaking wet when they did arrive and we had to return them. I then had to chase for the refund of £979. Again no response to emails; tried calling but left in a queue for hours until you have to give up. Eventually and thanks to PayPal I managed to get a refund six weeks after the order was placed and paid for. I bought the identical mower from my local supplier and it only cost an additional £10, it was delivered the next day having been tested and ready to go with fuel and oil.

I bought an EGO LM1701E Push 42cm lawnmower from them (Cheltenham Mowers Limited) in 2021, the delivery was good, but the mower stopped working just before 3 years. The battery works fine, and the machine looks ok considering it was not heavily used, and the lights are on but its rotor does not work. I initially managed to contact them via chat and email, and they asked me to send the video and photo which I did. However, this was almost a month ago and since then, they have not replied to any of my weekly emails asking for an update on the warranty. I also tried to call them multiple times but usually nobody is picking up the phone (they answered it once 2 weeks ago but since it is in a useless queue or nobody is picking up even if there is no queue). This forced me to buy another mower from another seller as the lawn cannot wait. If you have a lot of money to spend, and you are not too worried about lack of warranty and support, go for it. It may work for a couple of years just fine before it dies! I would update this review if anything changes but I doubt it considering the bad experience so far.

I ordered a drive belt from Mowers on line. The belt was wrong - too small. The belt was indicated that it would. These things happen and I’m not griping about that. However, trying to get a refund is a challenge. First, you can’t call mowers on line to talk about parts. Parts can only be ordered via email. I emailed on a Saturday, 3 days later still no reply. I tried to call the service line. Held in a queue which wasn’t getting smaller so hung up. I then emailed to return the belt. The returns process necessitates that a returns number has to sent via email in order to start the process. To date, no returns email has been received. As a last resort I called the mower sales line. I was 3rd in the queue, then 2nd and then 1st at which point the line stared to ring. After nearly 6 minutes I hung up. The after sales service is truly shocking and shameful. Perspective buyers beware. Do yourselves a favour and spend your money elsewhere.