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Alpinetrek.co.uk
Reviews:

1,752 reviews in the last 12 months51,088 total reviews  

4.60
Excellent

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Valid

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Most relevant positive review

27 Apr 2024
 Verified review
Absolutely love alpinetrek. Superb range some unbelievable bargains. Used them several times now and never had a problem. Even when we had to return a coat they were wonderful

Most relevant negative review

29 Feb 2024
 Verified review
An absolute nightmare returning anything. Used to purchase regularly from Alpine Trek and had thought they were a UK company but recently bought some over trousers for my partner for her Christmas. They were a little small so returned them and ordered two other pairs to try. I then had to chase the refund for the first pair I’d returned and customer service replies weren’t exactly helpful, I was then concerned about returning the second pair as I was struggling to get a refund for the first return. Everything was having to go through customs before refunds were issued. Has put me off purchasing again, which is a pitty.
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Reviews for Alpinetrek.co.uk

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7 Oct 2024
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7 Oct 2024
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6 Oct 2024
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3 Oct 2024
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Fiona B.
Driffield
3 Oct 2024
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3 Oct 2024
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9 Oct 2024
 Verified review
Won't post to Northern Ireland. Won't accept a Northern Irish post code as a billing address, even when the delivery address in in England. Wouldn't accept Mastercard as payment, had to use PayPal.
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DF
Dean F.
Oxford
4 days ago
 Verified review
Sent wrong size, contacted customer services and absolutely no response. This used to be a very good company which I’ve bought several items from…
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12 days ago
 Verified review
Drawn to order with an offer of &5 off first purchase but did not receive an email or promotion at checkout. Please advise for future orders?
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9 days ago
 Verified review

Never arrived

Can’t rate as parcel has still not arrived and now the delivery company tell us they have lost it. No refund forthcoming yet….
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8 Oct 2024
 Verified review

Order not arrived. No response to emails.

My order still has not arrived 11 days after it was expected. All communications sent to the company have been ignored.
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GO
5 days ago
 Verified review
Great product great prices but poor customer service when the delivery fails.
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4 Oct 2024
 Verified review
Delivery is painfully slow and Alpine don’t bother responding to messages
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