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11 Feb 2024
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The item was well received, however it took nearly two weeks to arrive, despite the 5-7 day delivery detailed on the product page. I didn’t get a shipping notification until a week after I placed the order! It was also misleading with a UK address listed, and on a .co.uk website, but it turns out it was being sent from Denmark (which also explains the hefty delivery fee).
I bought a free standing wooden wine rack from these guys. It arrived quickly but came with a chunk of the pine missing on the top where someone had presumably got caught on a splinter and ripped it off (the wood has been scorched so the part missing leaves the very light wood clearly visible. That was disappointing, but where I was installing the thing I thought it would be easy to hide it. The draw runners are cheap and stiff but hopefully they'll loosen up given time. The rack looks ok for the most part and fits where I wanted to put it which is the main thing, but I did hope for a bit more quality for the price I paid.
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Reviews for Wineandbarrels.co.uk
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25 Jun 2024
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6 May 2024
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23 Apr 2024
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8 Apr 2024
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19 Feb 2024
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3 Feb 2024
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22 Jan 2024
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18 Dec 2023
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13 Dec 2023
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29 Dec 2023
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Ordered on the 15th Dec but thought the items would arrive in time for Christmas as no indication on the website that the items were coming from overseas. No last date orders for before Christmas notification and I genuinely was disappointed that the website was not more transparent ie .com rather than .co.uk. Deceiving, and consequently the items arrived on 28th December, too late for Christmas
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12 May 2024
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When I opened my delivery I found that my order was broken. I immediately phoned only to get an answer message in a different language and my emails have been completely ignored.
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Answer by Wineandbarrels.co.uk
10 Jul 2024
Thank you for your constructive review.
We are very sorry that the product was damaged when you received it, and we always escalate this to the product supplier to prevent such situations in the future.
I can see that the situation has been resolved, and a satisfactory solution has been found.
We aim to respond within 24 hours on all weekdays to all inquiries and claims.
Please feel free to contact us if you need any further assistance or have any questions in the future.
Best Regards,
Wineandbarrels.co.uk
22 Dec 2023
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Wouldn’t post to the Isle of Man after taking payment. Refund received but no reason given. Have just ordered from another UK company who had no issue to post to the Isle of Man
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11 Nov 2023
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One of wooden slats was loose when it arrived so either I have to send it back to replace or try and repair which is proving harder than I thought
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16 Mar 2024
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Disappointing. Poorly made with broken pieces in the box on arrival. Additional screws have had to be used to strengthen.
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8 Jan 2024
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The delivery is absolutely shocking, ordered the item 3 weeks ago and it still hasn’t arrived!
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Answer by Wineandbarrels.co.uk
8 Jan 2024
There has been a lot of presure on the freight companies.
We are sorry for the inconvenience.
I just saw on the T&T that it has been delivered today.
Please give us a call if any issues should arrise.
19 Nov 2023
Verified review
Well it looks lovely in the picture but 2 weeks later I’m still waiting for it to arrive!