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11 Feb 2024
Verified review
The item was well received, however it took nearly two weeks to arrive, despite the 5-7 day delivery detailed on the product page. I didn’t get a shipping notification until a week after I placed the order! It was also misleading with a UK address listed, and on a .co.uk website, but it turns out it was being sent from Denmark (which also explains the hefty delivery fee).
I bought a free standing wooden wine rack from these guys. It arrived quickly but came with a chunk of the pine missing on the top where someone had presumably got caught on a splinter and ripped it off (the wood has been scorched so the part missing leaves the very light wood clearly visible. That was disappointing, but where I was installing the thing I thought it would be easy to hide it. The draw runners are cheap and stiff but hopefully they'll loosen up given time. The rack looks ok for the most part and fits where I wanted to put it which is the main thing, but I did hope for a bit more quality for the price I paid.
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Reviews for Wineandbarrels.co.uk
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10 Aug 2024
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nice product, delivered as stated on time and in good condition.
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12 Aug 2024
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Really helpful
Michael was superb
Can’t wait for delivery
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30 Aug 2024
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30 Jul 2024
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Good selection of products, competitive pricing. Ease of selection of the product I wanted. I thought the carriage fees were a little high, and the time it took from ordering to receipt was a little longer than I'm used to from other sites. But overall I will be happy to shop here again.
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28 Jul 2024
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Efficient service / delivery. But overpriced for the basic quality of the product. Looked much better in the sales image!
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29 Jul 2024
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Great product, quick delivery and efficient refund for small damage
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16 Jul 2024
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Quick and professional
Quick, efficient, item
As described,
Good gift wrapping.
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28 Jul 2024
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18 Jul 2024
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15 Jul 2024
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The quality of the Caverack Leo is poor
The quality of the Caverack Leo 36 bottle unit is far below what it appears to be on the website. The runners on the wine rack stick and the whole construction of the product is very flimsy.
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11 Feb 2024
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Long delivery wait
The item was well received, however it took nearly two weeks to arrive, despite the 5-7 day delivery detailed on the product page. I didn’t get a shipping notification until a week after I placed the order! It was also misleading with a UK address listed, and on a .co.uk website, but it turns out it was being sent from Denmark (which also explains the hefty delivery fee).
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5 Dec 2023
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Item arrived damaged!
The item took a while to arrive and after paying £11 for postage I expected it to arrive adequately wrapped up. Sadly it arrived in a flimsy envelope with the bubble wrap all squashed this meant that the item arrived with its box crushed! This was supposed to be a Christmas gift so this was very disappointing. Especially as the item is so expensive.
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24 Apr 2024
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Very high quality wine fridge, solidly constructed and very quiet. The trays seem to be too narrow to fit 8 per layer though so it should’ve been designed better. A slight delay at customs which was not the fault of the vendor but buyers should be aware that they are imported on demand.
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22 Nov 2023
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Wine rack is just what’s needed.
Tracking after dispatch was confusing as it was U.K. website or so I thought. No issues other than the tracking stopped presumably when it reached the U.K. had to reach out for further details however arrived in time for birthday. Thank you
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27 Jan 2024
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Usual issue of e-commerce shops - you place an order, they take your money and then you get an email”Sorry we don’t have this is stock, it’ll be 4-6 weeks”. That wasn’t clear on their website. In which case then give me my money back until it is in stock.
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13 Feb 2024
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Great company
The product arrived quickly, it was very well packaged and looks great. It certainly is as good as the picture and very well made. All in all we are very happy with the service
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10 Mar 2024
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Quality wasn’t great, not very stable but the weight on top of the box holds it together (for now!). For price would have expected much better.
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18 Nov 2023
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Outstanding customer service
Staff were extremely helpful in working with me to design the wine storage and their customer service once I put in the order was excellent.
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12 Jun 2024
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Product was okay. The assembly was made difficult by inconsistent line up holes for the rack. Given the price, this is disappointing.
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Answer by Wineandbarrels.co.uk
10 Jul 2024
Thank you for your constructive review.
We regret that you found the product difficult to assemble and are dissatisfied with its quality. Customer satisfaction is our top priority, and therefore we always forward feedback to the manufacturer to continually improve the products we offer.
We are also always ready to assist with assembly guidance via email or FaceTime calls.
If you need further assistance regarding this matter or wish to discuss it further with our customer service, please feel free to contact us via email at salg@wineandbarrels.co.uk or by phone at +44 (0) 3308 081634
Best regards,
Wineandbarrels.co.uk
12 Dec 2023
Verified review
Easy to order and to return with a different model. Very efficient and quick.
Thank you.
Clive @ the_milbury