Acer Store UKReviews:
1,099 reviews in the last 12 months4,768 total reviews
Excellent
Most relevant positive review
4 Jan 2024
Verified review
Straightforward. Although not the cheapest, they did have stock where others didn't. The free delivery was a bonus and I was able to take advantage of a 'first time' discount.
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Most relevant negative review
16 May 2024
Verified review
Very slow responding website. Discount code did not work properly. Price increased when discount code applied! Chris from sales will now have to refund me so I get the correct discount. This purchase was a trial and hoping to buy several more laptops, but unfortunately your website is abysmal. While trying to order, I was blocked because phone number flagged up as invalid format, but no other useful information as to what was wrong. Took 7 trials before that was sorted, and even Chris could not help. The problem turned out to be that it can't accept any spaces between the digits. Never had that problem on any website yet. Wasted over an hour and a half, for an order that should have taken 5 minutes. I am hoping that you get these issues resolved quickly, because I want to be a regular customer for your products. But I have my concerns. As a company selling IT products you have no excuse for the abysmal performance of your website. Feedback is only good if it is acted upon. I sincerely hope you can make a significant improvement on your website and discount codes fast!! I will be checking soon.
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Reviews for Acer Store UK
28 Sept 2024
Verified review
.
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Answer by Acer Store UK
1 Oct 2024
Dear customer,
Thank you for your rating, your opinion is important for us.
We are glad to hear you are happy with the purchase experience at our store and we’re sure you will enjoy your product.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
9 Sept 2024
Verified review
Tried to make a purchase with a credit card but it was turned down (expiry date too close?) so I had to repeat with a different card. If this is an issue, please make it clear how much time needs to be left on the card. Time is money.
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Answer by Acer Store UK
12 Sept 2024
Dear customer,
Thank you for your rating, your opinion is important for us.
We are sorry to hear that you have not been fully satisfied with your purchase experience at our store.
In order to be able to find a solution for the issue(s) you came across, we would like to invite you to open a ticket through the form below; one of our representatives will be in touch with you shortly to investigate the issue further.
https://store.acer.com/en-gb/contact/
Your
Acer store
21 Sept 2024
Verified review
Trying to purchase online, constantly took us back to the start of purchase. We tried multiple times to no avail. We eventually managed to place an order but this us over three weeks to do.
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Answer by Acer Store UK
25 Sept 2024
Dear customer,
Thank you for your rating, your opinion is important for us.
We are sorry to hear that you have not been fully satisfied with your purchase experience at our store.
In order to be able to find a solution for the issue(s) you came across, we would like to invite you to open a ticket through the form below; one of our representatives will be in touch with you shortly to investigate the issue further.
https://store.acer.com/en-gb/contact/
Your
Acer store
21 Sept 2024
Verified review
Website flickering and menu appearing in front of the screen and disappearing when I try to scroll. Refreshing didn't help, then even my basket wasn't appearing. Very poor.
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Answer by Acer Store UK
25 Sept 2024
Dear customer,
Thank you for your rating, your opinion is important for us.
We are sorry to hear that you have not been fully satisfied with your purchase experience at our store.
In order to be able to find a solution for the issue(s) you came across, we would like to invite you to open a ticket through the form below; one of our representatives will be in touch with you shortly to investigate the issue further.
https://store.acer.com/en-gb/contact/
Your
Acer store
5 Sept 2024
Verified review
I put a request in for information and no one came back to me. I also could not connect with live chat. However I went ahead and purchased Acer CB2 Monitor | CB272D3 | Black
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Answer by Acer Store UK
9 Sept 2024
Dear customer,
Thank you for your rating, your opinion is important to us.
We are sorry to hear that you have not been fully satisfied with your purchase experience at our store.
In order to be able to find a solution for the issue(s) you came across, we would like to invite you to open a ticket through the form below; one of our representatives will be in touch with you shortly to investigate the issue further.
https://store.acer.com/en-gb/contact/
Your
Acer store
2 Sept 2024
Verified review
The 5% discount code did not work and the site was extremely slow to order.
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Answer by Acer Store UK
5 Sept 2024
Dear customer,
Thank you for your rating, your opinion is important to us.
We are sorry to hear that you have not been fully satisfied with your purchase experience at our store.
In order to be able to find a solution for the issue(s) you came across, we would like to invite you to open a ticket through the form below; one of our representatives will be in touch with you shortly to investigate the issue further.
https://store.acer.com/en-gb/contact/
Your
Acer store
4 Sept 2024
Verified review
Ordering speed is slow.
More transparency on true delivery times.
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Answer by Acer Store UK
5 Sept 2024
Dear customer,
Thank you for your rating, your opinion is important to us.
We are sorry to hear that you have not been fully satisfied with your purchase experience at our store.
In order to be able to find a solution for the issue(s) you came across, we would like to invite you to open a ticket through the form below; one of our representatives will be in touch with you shortly to investigate the issue further.
https://store.acer.com/en-gb/contact/
Your
Acer store
25 Aug 2024
Verified review
Your system collated all of the laptop computers in which I was interested, so that I could make my choice.
It's only a minor point; it might help if your search terms differentiated more clearly between different models of laptop bearing the same discription.
For example, Acer Swift Go SFG14-41. We very recently purchased this model for my wife, operating with Microsoft Windows. I wanted to purchase a similar computer to operate with SuSE Linux Enterprise Desktop.
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Answer by Acer Store UK
26 Aug 2024
Dear customer,
Thank you for your rating, your opinion is important for us.
We are glad to hear you are happy with the purchase experience at our store and we’re sure you will enjoy your product.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
20 Aug 2024
Verified review
Happy knowing I was buying a genuine cable
I liked being able to put in the serial number/SNID of my laptop to be directed to the correct parts. It gave me reassurance that I was buying the correct cable. I could have purchased a 'compatible' cable for half the price on a well-known site, BUT reading the reviews made my mind up that I would be better off buying a genuine Acer cable, as opposed to a replica.
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Answer by Acer Store UK
20 Aug 2024
Dear customer,
Thank you for your rating, your opinion is important for us.
We are glad to hear you are happy with the purchase experience at our store and we’re sure you will enjoy your product.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
22 Aug 2024
Verified review
Simple and easy to use
Very simple and easy to look at products, discounts are automatically subtracted at checkout if you decide to purchase. Liked the option of Acer pre-registering the product you just purchased, when they ship it, if you had already signed up previously for an Acer ID.
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Answer by Acer Store UK
22 Aug 2024
Dear customer,
Thank you for your rating, your opinion is important for us.
We are glad to hear you are happy with the purchase experience at our store and we’re sure you will enjoy your product.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
8 Aug 2024
Verified review
My experience using the Acer online store was as easy as 123/ABC everything was nice and easy to understand and the transaction went through without a hitch, would thoroughly recommend to anyone !!!!!!
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Answer by Acer Store UK
9 Aug 2024
Dear customer,
Thank you for your rating, your opinion is important for us.
We are glad to hear you are happy with the purchase experience at our store and we’re sure you will enjoy your product.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
3 Aug 2024
Verified review
hidden filters
the auto scroll down to the first item, skipping the huge banner ad is good, but the filters are then not visible at the top of the left hand column
Make the banner ad the full width to avoid this
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Answer by Acer Store UK
5 Aug 2024
Dear customer,
Thank you for your rating, your opinion is important for us.
We are glad to hear you are happy with the purchase experience at our store and we’re sure you will enjoy your product.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
13 Aug 2024
Verified review
Great laptops on even better prices
So much choice of great laptops on even better prices. Loads of discounts and offers. Easy to purchase. I've been using Acer for a few years now and I will definitely keep buying from them.
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Answer by Acer Store UK
15 Aug 2024
Dear customer,
Thank you for your rating, your opinion is important for us.
We are glad to hear you are happy with the purchase experience at our store and we’re sure you will enjoy your product.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
5 Aug 2024
Verified review
Great deals, saved £200 on my laptop! Fast customer service to ask questions too.
The compare laptops screen is a bit clunky, but otherwise very good website.
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Answer by Acer Store UK
6 Aug 2024
Dear customer,
Thank you for your rating, your opinion is important for us.
We are glad to hear you are happy with the purchase experience at our store and we’re sure you will enjoy your product.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
6 Aug 2024
Verified review
clear large displays. There seemed to be a delay in auto filling the order page despite logging on with my account , specifically the addressing fields
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Answer by Acer Store UK
9 Aug 2024
Dear customer,
Thank you for your rating, your opinion is important for us.
We are glad to hear you are happy with the purchase experience at our store and we’re sure you will enjoy your product.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
29 Aug 2024
Verified review
Amazing selection of monitors, good pricing with offers plus free delivery. Website payment a little slow but clear how to complete
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Answer by Acer Store UK
3 Sept 2024
Dear customer,
Thank you for your rating, your opinion is important for us.
We are glad to hear you are happy with the purchase experience at our store and we’re sure you will enjoy your product.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
13 Aug 2024
Verified review
It's so easy and quick to order on line also you get free delivery which is great and also a quick delivery
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Answer by Acer Store UK
15 Aug 2024
Dear customer,
Thank you for your rating, your opinion is important for us.
We are glad to hear you are happy with the purchase experience at our store and we’re sure you will enjoy your product.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
15 Aug 2024
Verified review
Excellent service from the support desk helping me identify the correct support package for the Acer vero.
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Answer by Acer Store UK
20 Aug 2024
Dear customer,
Thank you for your rating, your opinion is important for us.
We are glad to hear you are happy with the purchase experience at our store and we’re sure you will enjoy your product.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
25 Aug 2024
Verified review
Because I live in a flat the address fields on the delivery address are a little difficult to complete.
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Answer by Acer Store UK
26 Aug 2024
Dear customer,
Thank you for your rating, your opinion is important for us.
We are glad to hear you are happy with the purchase experience at our store and we’re sure you will enjoy your product.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
19 Aug 2024
Verified review
Quick and easy to order good tool for finding out which charger I needed for my laptop
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Answer by Acer Store UK
20 Aug 2024
Dear customer,
Thank you for your rating, your opinion is important for us.
We are glad to hear you are happy with the purchase experience at our store and we’re sure you will enjoy your product.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store