Snowtrax Ski & Snowboard StoreReviews:
217 reviews in the last 12 months2,326 total reviews
Excellent
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Most relevant positive review
11 Dec 2023
Verified review
The customer service was brilliant, my board came so quickly! (Especially compared to gear I’ve ordered from other sites). And after a follow up query with customer services about an issue, Sarah was quick to reply and went above and beyond in understanding and rectifying it. Couldn’t recommend enough and now just excited to use my board!
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Most relevant negative review
26 Feb 2024
Verified review
Have the goods that you are selling online actually in stock. Don't take the payment, then email a day or two later to offer vouchers or refunds because you don't have the item you were selling. All too often, online sellers advertise goods at prices that beat their competitors but don't actually have those goods. Its a rotten practice and wastes customers time effort and money.
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Reviews for Snowtrax Ski & Snowboard Store
12 Apr 2024
Verified review
Excellent friendly service. The staff always came back to me when they said they would and the skis were set up and delivered perfectly. Would definitely use again.
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3 Jan 2024
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Excellent customer service. Quick to respond to emails; quick dispatch and delivery; and a hassle-free return for something which didn't fit. Highly recommended.
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14 Mar 2024
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Item out of stock resolved quickly
Had issue with an item out of stock, resolved quickly over email and phone calls with a replacement item. Great service, used twice and would use again.
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11 Apr 2024
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Ski & binding purchase
Excellent service and advise when selecting skis and bindings for my wife.
Nick has been particularly helpful and understanding.
I highly recommend
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Answer by Snowtrax Ski & Snowboard Store
14 Jun 2024
Thanks Martin - we're super happy we could get you sorted! Nick is a legend, glad you agree :)
3 Dec 2023
Verified review
No complaints. Ordered item was as expected. Delivery was on time (international order) and there was enough information and communication.
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2 Jan 2024
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Very quick delivery!
Got a good item in the sale, far cheaper than anywhere else. Given it was the Christmas period, delivery was a lot quicker than expected.
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21 Feb 2024
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Very efficient to deal with.
Very efficient to deal with and a nice personal touch when they rang me to ask about binding set-up on some new skis I had ordered.
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30 Nov 2023
Verified review
GREAT SKI BOOT FITTING SERVICE, GREAT RANGE OF SKI BOOTS BY LOTS OF DIFFERENT MANUFACTURERS, KNOWLEDGEABLE STAFF, WORTH THE DRIVE
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31 Mar 2024
Verified review
Everything you would expect from a well run retailer.., I ordered the wrong boots .. my fault …no problem all resolved in 24hrs …
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Answer by Snowtrax Ski & Snowboard Store
14 Jun 2024
Brilliant! Thanks so much for your kind review Paul!
20 Mar 2024
Verified review
Excellent. Will use again.
Never heard of Snowtrax before but everything was delivered on time and neatly packaged. Will be using again. Thank you.
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21 Feb 2024
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Handled my purchase and returns extremely well. I will definitely use snowtrax again for their great prices and service
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27 Mar 2024
Verified review
Fast efficient service. Clear instructions regarding fitting the binding on skis.
Very happy to return to buy again
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17 Nov 2023
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Excellent service, phoned me back (so many companies wouldn’t bother) lovely helpful lady, full marks😀. Thank you
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22 Mar 2024
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Superb service from Snowtrax!
Superb service from Snowtrax. Great price for my gloves and super quick delivery, can’t fault them.
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27 Feb 2024
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Good quick service and googles exactly as per the description thank you - good quality product
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11 Jan 2024
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Great experience
Order process was simple, delivery was quick and product is great. Can't fault this brand!
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20 Feb 2024
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Great price and very quick delivery. I Would definitely recommend ordering from Snowtrax.
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9 Feb 2024
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Great Service
Easy website to use. Goods were dispatched and delivered within 48 hours. Great service.
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27 Jan 2024
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Perfect communication re order and delivery. Quick delivery, well packed and left safely
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7 Dec 2023
Verified review
Website accurate and great price for Dakine backpack with Excellent service and delivery.
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