Snowtrax Ski & Snowboard StoreReviews:
216 reviews in the last 12 months2,326 total reviews
Excellent
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Most relevant positive review
11 Dec 2023
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The customer service was brilliant, my board came so quickly! (Especially compared to gear I’ve ordered from other sites). And after a follow up query with customer services about an issue, Sarah was quick to reply and went above and beyond in understanding and rectifying it. Couldn’t recommend enough and now just excited to use my board!
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Most relevant negative review
26 Feb 2024
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Have the goods that you are selling online actually in stock. Don't take the payment, then email a day or two later to offer vouchers or refunds because you don't have the item you were selling. All too often, online sellers advertise goods at prices that beat their competitors but don't actually have those goods. Its a rotten practice and wastes customers time effort and money.
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Reviews for Snowtrax Ski & Snowboard Store
10 Dec 2023
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9 Dec 2023
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9 Dec 2023
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9 Dec 2023
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1 Dec 2023
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1 Dec 2023
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15 Nov 2023
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26 Feb 2024
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Give us your money then we'll have a look and see if we have it...
Have the goods that you are selling online actually in stock. Don't take the payment, then email a day or two later to offer vouchers or refunds because you don't have the item you were selling. All too often, online sellers advertise goods at prices that beat their competitors but don't actually have those goods. Its a rotten practice and wastes customers time effort and money.
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10 Mar 2024
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Not an accurate description on website. The item I wanted was not accurately described on the website. The mittens should have had goat skin palms but were in fact rubber. The parcel was delivered quickly but I had to returned it at my own cost.
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Answer by Snowtrax Ski & Snowboard Store
14 Jun 2024
Hi Jo - we're really sorry to hear that. Product descriptions are usually taken from the brands websites, but we apologise for any irregularity here. We would always aim to cover the returned cost of any item that was not as described.
24 Apr 2024
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muy decepcionado con la compra puesto que una vez pagados los gastos de aduana(por supuesto (nadie te advierte de eso), el pantalón sale mucho mas caro que en cualquier otro sitio. Se paga dos veces impuestos.
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Answer by Snowtrax Ski & Snowboard Store
14 Jun 2024
We're really sorry to hear that you weren't aware of your local import taxes. As an International retailer, we have no control over the rates that your nation apply to imported goods. Thank you for your purchase.
7 Apr 2024
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I bought a pair of skis advertised at a good price, paid for them, then received an email saying they weren't available, a mistake, fair enough and refunded a few days later.
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Answer by Snowtrax Ski & Snowboard Store
14 Jun 2024
We're really sorry about this problem with your order. Sadly from time to time, stock synching delays have lead to frustrating errors on our part. We're updating our internal IT systems and we're confident that this will be an unfortunate thing of the past moving forwards. We hope you'll consider shopping with us again in the future :)
10 Mar 2024
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Watch out for the return costs!
Bindings I purchase were meant to fit a size 7 boot but the size guide was wrong and they were too big.
I had to return at my cost £12
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2 Mar 2024
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Started getting spam calls straight away after purchase
And then the purchase came with the security tags on
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Answer by Snowtrax Ski & Snowboard Store
14 Jun 2024
Hi Chris - we don't share any personal data with any third party data collection businesses, and only use your order information to contact you about items you've ordered. We are very confident that any spam calls you received after placing an order with us, will be entirely coincidental and not down to your transaction with us. We're really sorry about the missed security tag!
5 Dec 2023
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Online returns process is pretty antiquated, especially with the short 15 days return policy.
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2 Dec 2023
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Zero indication of customs charges. 30% :(
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21 Feb 2024
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7 Nov 2023
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