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Most relevant positive review
27 Nov 2023
Verified review
I didn’t initially realise that I was ordering products from Germany, and when I did I was slightly worried that I would be charged more than the advertised price because of duty and vat now the UK is not in the EU. I need not have been concerned, I was charged the advertised price. The products are very good, they were sent quickly and packaged very well. I would certainly buy from this company again. Very pleased.
Item was advertised as available in stock. I then received a communication saying the manufacturer in fact manufactured to order, and that given this the items would not be returnable. I therefore requested the order be cancelled.
Two weeks later I realised I had received no refund. After initially being told the refund was issued immediately after my cancellation request, I raised a Paypal case and Illumination issued the refund. VERY glad I used Paypal
Item was advertised as available in stock. I then received a communication saying the manufacturer in fact manufactured to order, and that given this the items would not be returnable. I therefore requested the order be cancelled.
Two weeks later I realised I had received no refund. After initially being told the refund was issued immediately after my cancellation request, I raised a Paypal case and Illumination issued the refund. VERY glad I used Paypal
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21 Mar 2024
Verified review
Badly damaged product, really bad customer service
We bought a lovely wood beam over table light which was delivered yesterday. It is not only badly damaged, someone has tried to do a repair on it which is awful and totally visible. I have tried and tried to email with their customer email address and filling out their online form and NOBODY has had the good manners to answer me. We simply want this collected and replaced. It should never have been sold to anyone!
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8 May 2024
Verified review
My order didn’t arrive and I heard nothing from them for 10 days from placing the order. I then e-mailed them to enquire about delivery, they then confirmed that the order was delayed and wouldn’t be dispatched for 3.5 months!
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5 Jun 2024
Verified review
Can only give 1 star as it has now been 7 working days from placing order and I have had no update communication ,surely if light had been in stock it would have been dispatched by now .
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8 Jun 2024
Verified review
I placed my order several days ago but have not heard from them. No idea if or when my lights will arrive.
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Answer by illumination.co.uk
10 Jun 2024
Your order will leave our warehouse today or tomorrow. We are still within the stated dispatch period.
8 Dec 2023
Verified review
Poor communication concerning order
Apart from confirmation of payment email on 1/12/24, (not even confirmation of order and details), one week later I have not heard anything else. Very poor considering how easy it is to send email updates. xx
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12 Dec 2023
Verified review
Very quick to arrive but it does not work
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Answer by illumination.co.uk
23 Jan 2024
After receiving the complaint, we immediately sent a replacement.