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Most relevant positive review
27 Nov 2023
Verified review
I didn’t initially realise that I was ordering products from Germany, and when I did I was slightly worried that I would be charged more than the advertised price because of duty and vat now the UK is not in the EU. I need not have been concerned, I was charged the advertised price. The products are very good, they were sent quickly and packaged very well. I would certainly buy from this company again. Very pleased.
Item was advertised as available in stock. I then received a communication saying the manufacturer in fact manufactured to order, and that given this the items would not be returnable. I therefore requested the order be cancelled.
Two weeks later I realised I had received no refund. After initially being told the refund was issued immediately after my cancellation request, I raised a Paypal case and Illumination issued the refund. VERY glad I used Paypal
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Reviews for illumination.co.uk
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5 May 2024
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Great product - just what i was after, competitively priced, well packaged and timely delivery. Was kept informed at every stage of the process. Very pleased with this purchase
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27 Dec 2023
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Spot & uplighter
Unfortunately there were issues with the first light received. I was impressed with the good communications and willingness to put things right. Very good customer service
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20 Nov 2023
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Have placed several orders with this company, excellent, quality products and customer care second to none. Highly recommend in every way and trust implicitly
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4 Jan 2024
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Up to the minute info regarding transit of goods. Delivered in good time, although package box was damaged, but good intact and all good
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7 Dec 2023
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I like it very much that you replied to my email within 24 hours, with a satisfactory solution to my request.