carhartt.com/gbReviews:
1,280 reviews in the last 12 months3,165 total reviews
Excellent
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Most relevant positive review
7 Oct 2023
Verified review
The jacket is great and very unique I’ve not seen anyone wearing one in England yet, that’s one reason I chose it plus the brand produces good quality clothing, its warm has very good wind resistance, I had to wear it once on a motorcycle without any issues at high speeds because I was late for an appointment, the jacket has lots of interesting feature's in the build quality you can’t appreciate them looking at photos, the Zip is very good quality, but I’d be happier if it was more chunky like the one on my Canada goose bomber jacket. I would of liked a faster delivery option I would of happily paid extra for that, I ordered the coat mid day Saturday, it was despatched Monday landed in England on Wednesday night and it arrived Friday morning.
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Most relevant negative review
9 Dec 2023
Verified review
Poor customer service & didn't receive items. My order was confirmed but never went through and I wasn't informed. Payment did not come out. I had purchased on Black Friday sale. I didn't receive confirmation email, so I emailed customer service and was assured that the order was confirmed and would take 4-7 business days to dispatch. When I emailed about it again, I was told the payment didn't work (despite it showing as confirmed on my booking confirmation screenshot)and I needed to put my order through online - but at the raised prices. When I asked about why I had to pay the full price considering I had a confirmation number for the sale price, I was given a 10% discount code which didn't cover the difference. The code ended up not working. I once again emailed with a screenshot, and was told they had no IT issues and that the code should work. It didn't work and didn't apply any 10% discount at checkout. But they did not address the fact that the code didn't cover the difference between sale and full prices. I left it at that.
Funnily enough, I got notifications from the Shop app about this order being created, and then I was sent an email to review my order - which I never even received. Carhartt had many chances to rectify the issue as I emailed them so many times, but failed to do so. Polite emails with absolutely no substance.
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Reviews for carhartt.com/gb
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Chris D.
Ballinagh
30 Oct 2023
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Answer by carhartt.com/gb
30 Oct 2023
Thanks so much for taking the time to review us! We really appreciate your kind words and are glad you were satisfied with both our goods and customer service. We take great pride in delivering Carhartt quality while also providing excellent service to our customers. Here at Carhartt, we strive to offer a unique shopping experience that's both convenient and enjoyable. Thank you again for your valuable feedback.
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Carhartt Europe
30 Oct 2023
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Answer by carhartt.com/gb
30 Oct 2023
Thank you so much for the five-star review! We are delighted to hear that you enjoyed our delivery, goods, and customer service. At Carhartt, we strive to provide the best quality customer experience by focusing on creating high-quality products and providing a friendly and helpful service. We truly appreciate your feedback and thank you for being a loyal customer!
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Carhartt Europe
28 Oct 2023
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Answer by carhartt.com/gb
30 Oct 2023
Thank you so much for your glowing review! We're honored that you chose Carhartt for your apparel needs and are thrilled that our delivery, goods, and customer service all met your expectations. We strive to provide our customers with high-quality shoes as well as an enjoyable shopping experience. Thanks again for continuing to support us!
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Carhartt Europe
24 Oct 2023
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Answer by carhartt.com/gb
25 Oct 2023
Thanks so much for your awesome review! We really appreciate you taking the time to share your thoughts with us. We at Carhartt are passionate about creating durable, high-quality products that are designed to last and stand up to the toughest conditions. We strive to provide our customers with the best possible shopping experience, and feedback like yours helps us reach that goal. Thanks again for your time and support!
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Carhartt Europe
24 Oct 2023
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Answer by carhartt.com/gb
24 Oct 2023
Thanks for taking the time to leave us your feedback! We're glad to hear you enjoyed our Carhartt apparel. At Carhartt, we strive to provide the highest quality of comfort and style in each of our products. We hope that you'll keep us in mind for future workwear needs. Thanks again!
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Carhartt Europe
24 Oct 2023
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Answer by carhartt.com/gb
24 Oct 2023
Thank you for your positive review! We appreciate you taking the time to share your experience with us. We are so glad that you were satisfied with our delivery, goods, and customer service. Here at Carhartt, we strive to offer quality products and excellent customer service that meets all our customers' needs. Thank you for being part of the Carhartt family!
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Carhartt Europe
24 Oct 2023
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Answer by carhartt.com/gb
24 Oct 2023
Thank you so much for your review! We really appreciate your kind words and the five-star rating. We work hard to ensure our customers are satisfied with their experience, from the quality of our goods to the delivery and customer service. At Carhartt, we strive to provide an unbeatable shopping experience and we're glad you were pleased with it!
Regards,
Carhartt Europe
22 Oct 2023
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Answer by carhartt.com/gb
23 Oct 2023
Thanks so much for your awesome feedback! We're so glad you liked the goods you got from us. We hear you on the delivery and customer service - we strive to continuously improve our services and make sure that we provide the best possible shopping experience. At Carhartt, we believe in making quality products that stand the test of time, and providing unbeatable customer service. Thanks so much for your support!
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Carhartt Europe
21 Oct 2023
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Answer by carhartt.com/gb
23 Oct 2023
Thanks for your awesome review, we really appreciate it! We’re so glad you had a great experience with Carhartt. We’re proud of our commitment to quality – from the materials we use to craft our shoes to the customer service you received. We believe in providing the best products and service we can, so it’s always great to get feedback like yours. Thank you for taking the time to share your thoughts!
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Carhartt Europe
19 Oct 2023
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Answer by carhartt.com/gb
20 Oct 2023
Thanks so much for the awesome review! We're super stoked that you had an all-around positive experience with us. We know how much effort goes into finding the perfect clothing— it's a huge deal, and we're glad Carhartt was your go-to! Our team is dedicated to delivering stellar customer service and top-notch goods, so it's awesome to hear that you were satisfied. Thanks again for the support, we really appreciate it.
Regards,
Carhartt Europe
19 Oct 2023
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Answer by carhartt.com/gb
20 Oct 2023
Thanks for taking the time to leave us a review, we really appreciate it. We’re so glad to hear you enjoyed our goods and delivery! We always strive to ensure that our customers get the best possible experience. We understand that there is always room for improvement and we will continue to work hard to make sure our customer service is of the highest standard. Thanks again for your feedback – it really means a lot to us!
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Carhartt Europe
18 Oct 2023
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Answer by carhartt.com/gb
20 Oct 2023
Thank you for taking the time to provide us with your feedback! We're so glad to hear that you had a great experience with our Carhartt products, delivery, and customer service. At Carhartt, we work hard to ensure every customer has a quality and enjoyable shopping experience. We hope you'll continue to visit us in the future!
Regards,
Carhartt Europe
17 Oct 2023
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Answer by carhartt.com/gb
20 Oct 2023
Thanks so much for your review! We're so glad to hear that you had a great experience shopping with us. Our goal is to make sure that what you receive is exactly what you wanted and that the whole process from start to finish is smooth and easy. We appreciate your feedback and are always looking for ways to improve our service. Thanks again for your support!
Regards,
Carhartt Europe
16 Oct 2023
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Answer by carhartt.com/gb
17 Oct 2023
Thank you kindly for taking the time to review Carhartt! We are grateful for your 5/5 rating and for the kind words about our delivery, goods, and customer service. We strive to provide the best experience for our customers and we are glad that your expectations were met. At Carhartt, we value quality, comfort and durability in all of our products. Thank you again for your review and we look forward to serving you again soon!
Regards,
Carhartt Europe
16 Oct 2023
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Answer by carhartt.com/gb
17 Oct 2023
Thanks for taking the time to review Carhartt, we're stoked that you had a great experience with us! We strive to provide our customers with the highest quality goods and customer service. We value feedback and we're glad to see that your experience was positive. Thanks again for being part of the Carhartt family and for sharing your thoughts.
Regards,
Carhartt Europe
16 Oct 2023
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Answer by carhartt.com/gb
17 Oct 2023
Thank you so much for your awesome review! It's great to hear that you had a great experience with us from ordering to receiving your goods. We are so proud that our Carhartt team has been able to consistently provide excellent customer service and deliver top-notch products. We strive to create a unique shopping experience in which customers can always find exactly what they need. Thanks again for being part of the Carhartt team!
Regards,
Carhartt Europe
15 Oct 2023
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Answer by carhartt.com/gb
16 Oct 2023
Thank you so much for taking the time to leave us a review! We are so glad to hear that you had a great experience with us. We appreciate your kind words about our delivery, goods, and customer service. At Carhartt, we strive to provide the best products and customer experience possible, and it's great to know that we've been successful in doing so. Thanks again for your awesome review!
Regards,
Carhartt Europe
15 Oct 2023
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Answer by carhartt.com/gb
16 Oct 2023
Thanks for taking the time to share your thoughts on Carhartt! We're so thrilled that you had an all-around great experience with us. It's our goal to make sure that everyone who shops with us feels like they got the best value and the best service. Our philosophy is that everyone deserves top-quality at an affordable price, and we work hard to make sure our customers have a great shopping experience each and every time. Thanks again for your feedback!
Regards,
Carhartt Europe
14 Oct 2023
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Answer by carhartt.com/gb
16 Oct 2023
Thank you so much for taking the time to share your experience with us. We're so glad to hear that you had a 5/5 experience! Our mission is to provide quality Carhartt apparel and excellent service, and we're thrilled that we could meet your expectations. We appreciate the recognition and it means a lot to us. Thanks again for your kind words!
Regards,
Carhartt Europe
6 Oct 2023
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Answer by carhartt.com/gb
9 Oct 2023
Thanks for the great review! We're so pleased to hear that you had a good experience with the chat and that the website was easy to use. Here at Carhartt, we believe in providing friendly customer service and making sure our website is easy-to-navigate so customers can find what they need quickly and easily. Thanks for choosing Carhartt!
Regards,
Carhartt Europe