carhartt.com/gbReviews:
1,280 reviews in the last 12 months3,165 total reviews
Excellent
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Most relevant positive review
7 Oct 2023
Verified review
The jacket is great and very unique I’ve not seen anyone wearing one in England yet, that’s one reason I chose it plus the brand produces good quality clothing, its warm has very good wind resistance, I had to wear it once on a motorcycle without any issues at high speeds because I was late for an appointment, the jacket has lots of interesting feature's in the build quality you can’t appreciate them looking at photos, the Zip is very good quality, but I’d be happier if it was more chunky like the one on my Canada goose bomber jacket. I would of liked a faster delivery option I would of happily paid extra for that, I ordered the coat mid day Saturday, it was despatched Monday landed in England on Wednesday night and it arrived Friday morning.
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Most relevant negative review
9 Dec 2023
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Poor customer service & didn't receive items. My order was confirmed but never went through and I wasn't informed. Payment did not come out. I had purchased on Black Friday sale. I didn't receive confirmation email, so I emailed customer service and was assured that the order was confirmed and would take 4-7 business days to dispatch. When I emailed about it again, I was told the payment didn't work (despite it showing as confirmed on my booking confirmation screenshot)and I needed to put my order through online - but at the raised prices. When I asked about why I had to pay the full price considering I had a confirmation number for the sale price, I was given a 10% discount code which didn't cover the difference. The code ended up not working. I once again emailed with a screenshot, and was told they had no IT issues and that the code should work. It didn't work and didn't apply any 10% discount at checkout. But they did not address the fact that the code didn't cover the difference between sale and full prices. I left it at that.
Funnily enough, I got notifications from the Shop app about this order being created, and then I was sent an email to review my order - which I never even received. Carhartt had many chances to rectify the issue as I emailed them so many times, but failed to do so. Polite emails with absolutely no substance.
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Reviews for carhartt.com/gb
18 Dec 2023
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Answer by carhartt.com/gb
18 Dec 2023
Thank you for your kind review! We really appreciate that you were pleased with our delivery, goods, and customer service. We strive to make sure our customers are always satisfied with the products and services we provide. Here at Carhartt, we believe in creating quality products that last and providing excellent customer service to ensure all of our customers get the best experience possible. Thanks again for taking the time to leave a wonderful review!
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Carhartt Europe
17 Dec 2023
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Answer by carhartt.com/gb
18 Dec 2023
Thank you so much for your awesome feedback! We're really glad that you're loving our Carhartt apparel and appreciate your kind words about our delivery, goods, and customer service. We always strive to provide the very best service, and it's great to hear that we're doing a good job. Thanks again for taking the time to review us – we truly appreciate it!
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Carhartt Europe
17 Dec 2023
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Answer by carhartt.com/gb
18 Dec 2023
Hey there, thank you so much for taking the time to leave us a review! We really appreciate your kind words, and we're glad to know that you're pleased with our delivery, goods and customer service. At Carhartt we strive to bring you the best quality products with the best possible customer experience. We look forward to serving you again soon.
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Carhartt Europe
17 Dec 2023
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Answer by carhartt.com/gb
18 Dec 2023
Thank you so much for the awesome review of our Carhartt shoes! We're so glad to hear that you had a great experience with us all around. Your feedback and support means so much to us. We strive to provide a top-notch customer experience, and it sounds like that's exactly what we delivered! We hope you enjoy your apparel and will come back to us again soon!
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Carhartt Europe
15 Dec 2023
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Answer by carhartt.com/gb
18 Dec 2023
Thanks so much for your great review! We're grateful and humbled that you had such a great experience when shopping with us. It's our mission to provide comfortable, quality goods and the best customer service, and it's wonderful to hear that we achieved our goal. We hope your Carhartt apparel will continue to be a favorite of yours for years to come!
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Carhartt Europe
15 Dec 2023
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Answer by carhartt.com/gb
18 Dec 2023
Thanks so much for the 5-star review! We're thrilled you love our Carhartt collection. Our goal from the start was to create a line that's stylish, comfortable, and of course, made to last. We appreciate your support so much!
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Carhartt Europe
15 Dec 2023
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Answer by carhartt.com/gb
18 Dec 2023
Thanks for the positive review! We're really glad to know that you're happy with your order, delivery, and customer service. It's important to us that our customers find satisfaction with every purchase. We believe in quality, which is why we strive to produce the best work clothing on the market. Thanks again for your support!
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Carhartt Europe
12 Dec 2023
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Answer by carhartt.com/gb
13 Dec 2023
Thanks for the A+ review! We're stoked that you had a great experience with us. At Carhartt, we always aim to deliver top notch customer service and quality goods, so it's awesome that you appreciated it. We hope you keep rocking our products and have an even better experience next time!
Regards,
Carhartt Europe
MB
Mr B.
Chesterfield
12 Dec 2023
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Answer by carhartt.com/gb
13 Dec 2023
Thanks for taking the time to provide us with your review! We pride ourselves on delivering the highest quality products and providing excellent customer service. We want our customers to have the best possible shopping experience with us and it's great to hear that we've succeeded in that! Thank you for your positive feedback, we really appreciate it!
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Carhartt Europe
11 Dec 2023
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Answer by carhartt.com/gb
12 Dec 2023
Thanks so much for the review! We're thrilled to hear that you had a great experience with our delivery, goods, and customer service. Here at Carhartt, we strive to provide customers with quality products and excellent service. It's great to hear that you experienced that firsthand.
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Carhartt Europe
11 Dec 2023
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Answer by carhartt.com/gb
12 Dec 2023
Thanks so much for the awesome review! We at Carhartt are always striving to give you the best customer experience and satisfaction. We're really glad to hear that we delivered our goods on time and that our customer services were up to scratch. It's always a pleasure serving you, and we look forward to continuing to provide quality products with excellent service in the future. Cheers!
Regards,
Carhartt Europe
11 Dec 2023
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Answer by carhartt.com/gb
12 Dec 2023
Thank you so much for your awesome review! We're stoked that you're happy with our delivery, goods, and customer service. It's our mission to stay true to the Carhartt legacy of quality and craftsmanship. We believe that by providing the best products and services, we can create an experience that's second to none. We appreciate your support!
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Carhartt Europe
11 Dec 2023
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Answer by carhartt.com/gb
12 Dec 2023
Thank you for taking the time to review our Carhartt products! We appreciate your ratings of 5/5 on the goods and customer service, and we're sorry to hear that you had a less than perfect delivery experience. At Carhartt, we are always striving to provide top-notch service for our customers, evidenced by the quality of our goods. We hope that you continue to be a loyal fan of Carhartt!
Regards,
Carhartt Europe
11 Dec 2023
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Answer by carhartt.com/gb
12 Dec 2023
Thank you for taking the time to review our Carhartt apparel! We're so glad you found the goods to be exactly what you were looking for. We want our customers to be happy with their purchases and we strive to meet the highest standards of customer service. It looks like your delivery didn't quite meet our usual standards, and we apologize for that. At Carhartt, we value every customer and want them to have a great experience with us. Thanks again for your feedback - it helps us keep improving!
Regards,
Carhartt Europe
10 Dec 2023
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Answer by carhartt.com/gb
11 Dec 2023
Thanks so much for taking the time to review us! We're so glad to hear that you had an overall great experience with our delivery, goods, and customer service. At Carhartt, we strive to provide the best quality, most fashionable workwear at reasonable prices. We're proud of our commitment to our customers and appreciate your support. Thank you again for your kind review!
Regards,
Carhartt Europe
10 Dec 2023
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Answer by carhartt.com/gb
11 Dec 2023
Thank you so much for taking the time to share your great experience with us! We're so glad that you were satisfied with all aspects of your order, from delivery, to goods, to customer service. Here at Carhartt, it's our goal to ensure that every customer has a great experience and we appreciate your kind words. Thanks again!
Regards,
Carhartt Europe
10 Dec 2023
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Answer by carhartt.com/gb
11 Dec 2023
Thank you for taking the time to review our Carhartt apparel- we really appreciate it! We are so glad to hear that you are enjoying your purchase. At Carhartt, it is our priority to bring quality workwear to our customers and your kind words mean a lot to us. We hope that you will continue to enjoy wearing our apparel for many years to come!
Regards,
Carhartt Europe
9 Dec 2023
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Answer by carhartt.com/gb
11 Dec 2023
Thanks so much for your awesome review! We really appreciate you taking the time to share your experience with us. We take a lot of pride in delivering goods of the highest quality and outstanding customer service. At Carhartt, we strive to provide our customers with the best products and most comfortable shopping experience, so we are delighted that you had a positive one. Thank you for choosing us!
Regards,
Carhartt Europe
8 Dec 2023
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Answer by carhartt.com/gb
11 Dec 2023
Thanks so much for your positive review! We are thrilled to know that you had a great experience with Carhartt. We strive to provide top-notch quality goods and customer service and we're glad that we achieved that for you. Thanks again for your kind words, we really appreciate it!
Regards,
Carhartt Europe
8 Dec 2023
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Answer by carhartt.com/gb
11 Dec 2023
Thank you for the amazing review! We are thrilled to hear that you had such a great experience with our delivery, goods, and customer service. We at Carhartt strive to provide our customers with the best quality products and services. Your feedback motivates us to keep doing what we do best!
Regards,
Carhartt Europe