carhartt.com/gbReviews:
1,280 reviews in the last 12 months3,165 total reviews
Excellent
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Most relevant positive review
7 Oct 2023
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The jacket is great and very unique I’ve not seen anyone wearing one in England yet, that’s one reason I chose it plus the brand produces good quality clothing, its warm has very good wind resistance, I had to wear it once on a motorcycle without any issues at high speeds because I was late for an appointment, the jacket has lots of interesting feature's in the build quality you can’t appreciate them looking at photos, the Zip is very good quality, but I’d be happier if it was more chunky like the one on my Canada goose bomber jacket. I would of liked a faster delivery option I would of happily paid extra for that, I ordered the coat mid day Saturday, it was despatched Monday landed in England on Wednesday night and it arrived Friday morning.
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Most relevant negative review
9 Dec 2023
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Poor customer service & didn't receive items. My order was confirmed but never went through and I wasn't informed. Payment did not come out. I had purchased on Black Friday sale. I didn't receive confirmation email, so I emailed customer service and was assured that the order was confirmed and would take 4-7 business days to dispatch. When I emailed about it again, I was told the payment didn't work (despite it showing as confirmed on my booking confirmation screenshot)and I needed to put my order through online - but at the raised prices. When I asked about why I had to pay the full price considering I had a confirmation number for the sale price, I was given a 10% discount code which didn't cover the difference. The code ended up not working. I once again emailed with a screenshot, and was told they had no IT issues and that the code should work. It didn't work and didn't apply any 10% discount at checkout. But they did not address the fact that the code didn't cover the difference between sale and full prices. I left it at that.
Funnily enough, I got notifications from the Shop app about this order being created, and then I was sent an email to review my order - which I never even received. Carhartt had many chances to rectify the issue as I emailed them so many times, but failed to do so. Polite emails with absolutely no substance.
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Reviews for carhartt.com/gb
26 Dec 2023
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Answer by carhartt.com/gb
27 Dec 2023
Thanks so much for taking the time to review us! We're stoked to see that you had a great experience with our delivery, goods, and customer service - it's what we strive for! We want everyone to feel good in their Carhartt apparel and know they can depend on us for quality products. Appreciate the kind words and we hope you stick around!
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Carhartt Europe
26 Dec 2023
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Answer by carhartt.com/gb
27 Dec 2023
Thanks so much for your review and feedback! We're stoked that you had a great experience with us from delivery to customer service. We here at Carhartt strive to provide the best experience for our customers so they can get the most out of their purchases. We look forward to seeing you again soon!
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Carhartt Europe
25 Dec 2023
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Answer by carhartt.com/gb
27 Dec 2023
Thanks for the amazing review! We at Carhartt are delighted that you had such a positive experience with us - from delivery, to goods, to customer service, we're glad you were so satisfied. We strive to make sure everyone who shops with us has the best possible experience every time. Thanks again for your feedback!
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Carhartt Europe
25 Dec 2023
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Answer by carhartt.com/gb
27 Dec 2023
Thank you so much for taking the time to review Carhartt! We really appreciate your feedback and are glad to hear that we've earned a five-star rating from you. At Carhartt, we strive to provide quality products and excellent customer service. We believe in creating long-lasting relationships with our customers and aim to make sure that they are satisfied with their experience. Thanks again for your review and we hope you have a great day!
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Carhartt Europe
24 Dec 2023
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Answer by carhartt.com/gb
27 Dec 2023
Thanks so much for the 5-star review! We're over the moon to hear that you've had such a great experience with Carhartt. It's our mission to provide quality fashion and enhance people's everyday lives, and we're so glad that we could be part of your journey. Thanks again for your support!
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Carhartt Europe
24 Dec 2023
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Answer by carhartt.com/gb
27 Dec 2023
Thanks for your review! We're stoked to hear that you had an excellent experience with our customer service. We take pride in providing an exceptional customer experience, and we're glad to hear that yours was no exception! We sincerely appreciate your kind words, and we look forward to serving you again in the future. Cheers!
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Carhartt Europe
23 Dec 2023
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Answer by carhartt.com/gb
27 Dec 2023
Thanks for the 5/5 ratings! We're stoked you love your Carhartt apparel and that you had such a great delivery and customer service experience. We here at Carhartt strive to provide top-notch gear and service to all our customers, so we're happy that comes across in your review. As always, if there's anything else we can do, don't hesitate to reach out. Thanks for being part of the Carhartt fam!
Regards,
Carhartt Europe
23 Dec 2023
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Answer by carhartt.com/gb
27 Dec 2023
Thanks for the 5-star review! We're stoked you're happy with your Carhartt purchase. At Carhartt, we strive to provide quality products that you can rely on and enjoy time after time. We appreciate your support and hope to have you back soon!
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Carhartt Europe
22 Dec 2023
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Answer by carhartt.com/gb
27 Dec 2023
Thank you for taking the time to review us. We are so pleased that you enjoyed your experience with our Carhartt collection. At Carhartt, we strive to provide our customers with a comfortable and fashionable experience. We have put a lot of thought into our designs in order to meet the needs of our customers, and we are glad that it paid off for you. Thanks again for taking the time to share your thoughts with us!
Regards,
Carhartt Europe
22 Dec 2023
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Answer by carhartt.com/gb
27 Dec 2023
Thanks so much for your great review! We really appreciate your kind words about our Carhartt. We aim to provide the highest quality product and excellent customer service, so we're delighted that you had such a positive experience. We hope that you'll continue to be a part of our Carhartt family!
Regards,
Carhartt Europe
21 Dec 2023
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Answer by carhartt.com/gb
22 Dec 2023
Thank you so much for taking the time to leave us a positive review. We're so glad that you had a great experience with our delivery, goods, and customer service. We strive to provide the best possible service and quality products to all of our customers, and your feedback lets us know that we're doing things right. Thank you for your kind words and for making Carhartt part of your style!
Regards,
Carhartt Europe
21 Dec 2023
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Answer by carhartt.com/gb
22 Dec 2023
Thank you for your awesome review! We're so glad that you're satisfied with your order and the service you received from us. Here at Carhartt, we strive to provide our customers with a one-of-a-kind shopping experience that is both enjoyable and easy. We take pride in delivering quality goods and providing the best customer service possible - it's what we do! Thanks again for your kind words.
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Carhartt Europe
20 Dec 2023
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Answer by carhartt.com/gb
21 Dec 2023
Thank you so much for the awesome review - we really appreciate it! We always strive to deliver the best goods and customer service experience, and we're so glad that you had a positive experience with us. Every day we work to provide quality products and service, so it's great to hear that you were pleased with them. Thanks again for taking the time to share your feedback - it means a lot!
Regards,
Carhartt Europe
20 Dec 2023
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Answer by carhartt.com/gb
21 Dec 2023
Thanks for taking the time to review Carhartt! We appreciate you giving us a 5-star rating and for your kind words about our delivery, goods, and customer service.
At Carhartt, we take pride in providing quality products and great customer service. We are glad that you had a positive experience with us, and we hope you'll keep coming back for more!
Regards,
Carhartt Europe
19 Dec 2023
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Answer by carhartt.com/gb
19 Dec 2023
Thanks so much for the awesome review! We appreciate you taking the time to share your experience with us. At Carhartt, we strive to provide our customers with the highest quality goods and the best customer service around. We're so glad to hear that you had such a positive experience and we look forward to having you shop with us again soon!
Regards,
Carhartt Europe
19 Dec 2023
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Answer by carhartt.com/gb
19 Dec 2023
Thank you so much for the amazing review! We truly appreciate your kind words and are stoked that you had such a great experience shopping with us. We are honored that you have chosen Carhartt as your go-to for work apparel and we want to continue to provide you with the best possible experience each time you shop. Thanks again for your support!
Regards,
Carhartt Europe
19 Dec 2023
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Answer by carhartt.com/gb
19 Dec 2023
Thank you for your review! We really appreciate the time you took to share your feedback with us. It's great to hear that you're happy with our Carhartt line. At Carhartt, we believe in delivering stylish and comfortable apparel that fit everyone's style and budget - we're glad we could help you find something perfect for you! We would love to make sure your shopping experience is always the best it can be. Thanks again for taking the time to provide us with your feedback - we really appreciate it.
Regards,
Carhartt Europe
19 Dec 2023
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Answer by carhartt.com/gb
19 Dec 2023
Thank you for your awesome review! We're really happy to hear that you had a great experience with us. At Carhartt, we believe that delivering quality goods and excellent customer service should always go hand in hand, and it's great to hear that we've met your expectations in both areas. Thank you for being part of the Carhartt family!
Regards,
Carhartt Europe
19 Dec 2023
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Answer by carhartt.com/gb
19 Dec 2023
Thanks so much for taking the time to give us a review! We're so glad you had a positive experience in terms of delivery, goods, and customer service. At Carhartt, we believe that quality products and great customer service go hand-in-hand and we are so pleased that you felt that way too. We appreciate your feedback and thank you for being a part of the Carhartt family.
Regards,
Carhartt Europe
18 Dec 2023
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Answer by carhartt.com/gb
18 Dec 2023
Thanks for the stellar review! We at Carhartt really appreciate you taking the time to share your experience with us. We are so pleased that you were satisfied with our delivery and our goods plus the customer service. We strive to provide our customers with only the best service possible, and it's amazing to hear that we've achieved that. Thank you for being a part of the Carhartt family!
Regards,
Carhartt Europe