carhartt.com/gbReviews:
1,280 reviews in the last 12 months3,165 total reviews
Excellent
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Most relevant positive review
7 Oct 2023
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The jacket is great and very unique I’ve not seen anyone wearing one in England yet, that’s one reason I chose it plus the brand produces good quality clothing, its warm has very good wind resistance, I had to wear it once on a motorcycle without any issues at high speeds because I was late for an appointment, the jacket has lots of interesting feature's in the build quality you can’t appreciate them looking at photos, the Zip is very good quality, but I’d be happier if it was more chunky like the one on my Canada goose bomber jacket. I would of liked a faster delivery option I would of happily paid extra for that, I ordered the coat mid day Saturday, it was despatched Monday landed in England on Wednesday night and it arrived Friday morning.
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Most relevant negative review
9 Dec 2023
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Poor customer service & didn't receive items. My order was confirmed but never went through and I wasn't informed. Payment did not come out. I had purchased on Black Friday sale. I didn't receive confirmation email, so I emailed customer service and was assured that the order was confirmed and would take 4-7 business days to dispatch. When I emailed about it again, I was told the payment didn't work (despite it showing as confirmed on my booking confirmation screenshot)and I needed to put my order through online - but at the raised prices. When I asked about why I had to pay the full price considering I had a confirmation number for the sale price, I was given a 10% discount code which didn't cover the difference. The code ended up not working. I once again emailed with a screenshot, and was told they had no IT issues and that the code should work. It didn't work and didn't apply any 10% discount at checkout. But they did not address the fact that the code didn't cover the difference between sale and full prices. I left it at that.
Funnily enough, I got notifications from the Shop app about this order being created, and then I was sent an email to review my order - which I never even received. Carhartt had many chances to rectify the issue as I emailed them so many times, but failed to do so. Polite emails with absolutely no substance.
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Reviews for carhartt.com/gb
22 Apr 2024
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Answer by carhartt.com/gb
23 Apr 2024
Thanks so much for this feedback! We always appreciate hearing when our customers love the workwear they receive from Carhartt. Our goal is to make sure everyone out there has the best gear when it comes to working hard and staying safe. We’re thrilled you’re happy with your purchase!
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Carhartt Europe
22 Apr 2024
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Answer by carhartt.com/gb
23 Apr 2024
Thank you so much for taking the time to leave us a review! We're really glad that you've had a good experience with Carhartt's sustainable work clothing. At Carhartt, we believe that sustainability and quality are two sides of the same coin, and it's really rewarding to know that our efforts have been appreciated. Thank you for your support and for helping us strive towards sustainability.
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Carhartt EUrope
21 Apr 2024
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Answer by carhartt.com/gb
22 Apr 2024
Thanks so much for the great review! We're thrilled that you love your Carhartt item and that it exceeds your expectations. At Carhartt, we strive to make sure our customers get the quality workwear they need, whether at work or for play. We're so pleased you love your piece and we hope you enjoy wearing it for many years to come!
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Carhartt Europe
20 Apr 2024
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Answer by carhartt.com/gb
22 Apr 2024
Thank you for your positive review of Carhartt! We strive every day to design quality workwear that can keep up with you on and off the job site. We appreciate your feedback and we're glad that you found our products to be up to your standards. Thank you for choosing Carhartt!
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Carhartt Europe
18 Apr 2024
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Answer by carhartt.com/gb
18 Apr 2024
Thank you for your review. We are so glad that you were happy with the quality of our Carhartt work clothing. At Carhartt, we strive to provide the most durable and comfortable workwear out there, so it's great to hear that we achieved that for you. We appreciate you taking the time to leave us your feedback and we hope you'll be back soon.
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Carhartt Europe
18 Apr 2024
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Answer by carhartt.com/gb
18 Apr 2024
Thank you for taking the time to leave a review and share your experience with us. We're thrilled to hear that you're happy with your purchase from Carhartt. We are dedicated to providing the best quality workwear and strive to make sure our customers are 100% satisfied with every order. We appreciate your kind words and look forward to serving you again in the future!
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Carhartt Europe
18 Apr 2024
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Answer by carhartt.com/gb
18 Apr 2024
Thank you so much for taking the time to leave us such a fantastic review! At Carhartt, we strive to provide our customers with excellent service and quality goods, so it's great to know that we've accomplished that for you. Thank you again for your support!
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Carhartt Europe
17 Apr 2024
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Answer by carhartt.com/gb
18 Apr 2024
Thank you for your glowing review! We value the feedback we receive from you, our customers, and we are committed to ongoing improvement of our products. Thank you for taking the time to review us!
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Carhartt Europe
17 Apr 2024
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Answer by carhartt.com/gb
18 Apr 2024
Thank you so much for taking the time to leave us a review! We really appreciate your 5-star rating and we're proud to hear that our sustainable work clothing meets your expectations. At Carhartt, we strive to make sure that our products are made with the highest quality materials while staying true to our commitment of creating sustainable fashion. We are here for your feedback and thank you for being a part of the Carhartt family.
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Carhartt Europe
16 Apr 2024
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Answer by carhartt.com/gb
17 Apr 2024
Hi there! Thank you so much for taking the time to write a review and for your kind words. We are so thrilled that you had an enjoyable experience working with us here at Carhartt. Our goal is to provide the highest quality workwear that is both sustainable and comfortable, so we're really glad to hear that the delivery, goods, and customer service met your needs! Thank you for your support.
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Carhartt Europe
15 Apr 2024
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Answer by carhartt.com/gb
16 Apr 2024
Thank you so much for your positive review! We're glad you had a great experience with our customer service and that you think highly of our goods. Sorry for any disappointment the delivery caused - we always strive to make it as efficient and timely as possible. Here at Carhartt, we aim to provide high quality products and great customer service, so if there's anything else we can do to improve your experience, please don't hesitate to reach out. Thanks again!
Regards,
Carhartt Europe
15 Apr 2024
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Answer by carhartt.com/gb
15 Apr 2024
Thank you for your review and taking the time to provide feedback. We appreciate your comments, and are thrilled to hear that you gave us an overall 5/5 score. We strive to deliver exceptional quality goods, and apologize if we fell short of achieving that this time. Rest assured, we are committed to continuously improving our services to ensure we meet your expectations in the future. Thank you again for being a loyal customer!
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Carhartt Europe
14 Apr 2024
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Answer by carhartt.com/gb
15 Apr 2024
Thank you so much for the five-star review! We really appreciate your feedback, and we're thrilled that you like our products. At Carhartt, we strive to deliver high-quality and sustainable workwear that meets all of your needs. We're dedicated to providing great service along with products that are designed to last. Thanks again for your support!
Regards,
Carhartt Europe
13 Apr 2024
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Answer by carhartt.com/gb
15 Apr 2024
Thank you for your review of Carhartt! We're so glad that you appreciate the quality and durability of our sustainable work clothing. At Carhartt, we strive to design and produce products that stand up to hard work and sustain the environment for generations to come. We sincerely appreciate your honest feedback and thank you for being part of the Carhartt family!
Regards,
Carhartt Europe
11 Apr 2024
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Answer by carhartt.com/gb
11 Apr 2024
Thank you so much for leaving us such a wonderful review! We're so glad that your Carhartt experience was a positive one, from the goods to the delivery and customer service. At Carhartt, we value quality and sustainability above all, and it's great to hear that we delivered on that promise for you. Thank you for being part of the Carhartt family - we really appreciate it!
Regards,
Carhartt Europe
11 Apr 2024
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Answer by carhartt.com/gb
11 Apr 2024
Thanks so much for taking the time to review us! We really appreciate your feedback and are glad to hear that you were satisfied with our delivery, goods, and customer service. At Carhartt, we strive to provide the best possible experience for our customers. We are committed to creating quality workwear that is both comfortable and sustainable. We can’t thank you enough for your support, and we look forward to continuing to serve you in the future!
Regards,
Carhartt Europe
10 Apr 2024
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Answer by carhartt.com/gb
10 Apr 2024
Thanks so much for taking the time to review Carhartt! We are so pleased to hear that you had a great experience with us and that our delivery, goods, and customer service have all been top-notch. Our commitment is to provide quality workwear that stands up to the toughest conditions while also offering exceptional customer service. We are thankful for your feedback and look forward to helping you find your perfect workwear from Carhartt!
Regards,
Carhartt Europe
9 Apr 2024
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Answer by carhartt.com/gb
9 Apr 2024
Thank you for your review! We're so glad to hear that you like our goods and customer service. We also appreciate your feedback about delivery, and understand the importance of fast and reliable delivery for a great shopping experience. At Carhartt, we strive to provide quality products with dependable service so that our customers can wear our clothing with confidence and pride. Thanks again for your support!
Regards,
Carhartt Europe
7 Apr 2024
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Answer by carhartt.com/gb
8 Apr 2024
Thank you so much for your fantastic review! We are so proud that our sustainable workwear was able to meet your needs and exceeded your expectations. At Carhartt, we strive to create quality clothing that not only looks great but also stands up to the toughest of jobs. We are dedicated to finding sustainable solutions to help reduce our impact on the environment. We appreciate your support and look forward to continuing to provide you with quality products.
Regards,
Carhartt Europe
6 Apr 2024
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Answer by carhartt.com/gb
8 Apr 2024
Thanks for the awesome review! We’re so happy to hear that you loved your Carhartt products, as well as our delivery and customer service. We at Carhartt believe in creating sustainable employment through our workwear, and strive to provide quality products and exceptional customer service. We really appreciate you taking the time to leave us this wonderful review!
Regards,
Carhartt Europe