carhartt.com/gbReviews:
1,280 reviews in the last 12 months3,164 total reviews
Excellent
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Most relevant positive review
7 Oct 2023
Verified review
The jacket is great and very unique I’ve not seen anyone wearing one in England yet, that’s one reason I chose it plus the brand produces good quality clothing, its warm has very good wind resistance, I had to wear it once on a motorcycle without any issues at high speeds because I was late for an appointment, the jacket has lots of interesting feature's in the build quality you can’t appreciate them looking at photos, the Zip is very good quality, but I’d be happier if it was more chunky like the one on my Canada goose bomber jacket. I would of liked a faster delivery option I would of happily paid extra for that, I ordered the coat mid day Saturday, it was despatched Monday landed in England on Wednesday night and it arrived Friday morning.
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Most relevant negative review
9 Dec 2023
Verified review
Poor customer service & didn't receive items. My order was confirmed but never went through and I wasn't informed. Payment did not come out. I had purchased on Black Friday sale. I didn't receive confirmation email, so I emailed customer service and was assured that the order was confirmed and would take 4-7 business days to dispatch. When I emailed about it again, I was told the payment didn't work (despite it showing as confirmed on my booking confirmation screenshot)and I needed to put my order through online - but at the raised prices. When I asked about why I had to pay the full price considering I had a confirmation number for the sale price, I was given a 10% discount code which didn't cover the difference. The code ended up not working. I once again emailed with a screenshot, and was told they had no IT issues and that the code should work. It didn't work and didn't apply any 10% discount at checkout. But they did not address the fact that the code didn't cover the difference between sale and full prices. I left it at that.
Funnily enough, I got notifications from the Shop app about this order being created, and then I was sent an email to review my order - which I never even received. Carhartt had many chances to rectify the issue as I emailed them so many times, but failed to do so. Polite emails with absolutely no substance.
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Reviews for carhartt.com/gb
28 Mar 2024
Verified review
I have been asked to review a product I am still waiting for.
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Answer by carhartt.com/gb
29 Mar 2024
Thank you for taking the time to share your feedback! We truly appreciate it. We understand your frustration waiting for your order and apologize for the delay. We are continuously working to improve our delivery process so that our customers can receive their orders as soon as possible, please do not hesitate to contact our customer service at customercare@carhartt.com so they can help with further steps. Again, thank you for voicing your experience with us, and we hope to serve you better in the future.
Regards,
Carhartt Europe
16 Jan 2024
Verified review
Implying im a thief
Only sent 1 of the 3 things and are implying i stole them
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Answer by carhartt.com/gb
17 Jan 2024
I'm truly sorry for the frustration and inconvenience you've faced with your recent order. It's disheartening to hear that you feel this way, especially regarding the missing items and the implication that something may be amiss.
To ensure I fully understand the details and work towards a resolution that meets your expectations, could you please share any emails or documentation you've exchanged with me, your Customer Service representative? This will help me better grasp the situation and assist you more effectively.
Kindly forward the relevant information to me at jengelsman@carhartt.com. Your feedback is incredibly important, and I'm personally committed to helping you resolve and amend this situation to your satisfaction.
I apologize again for any inconvenience caused and appreciate your understanding as I work to make things right for you. Your trust in Carhartt is important, and I'm dedicated to ensuring a positive resolution.
Regards,
Carhartt Europe
25 Apr 2024
Verified review
Returned Zip hoody as it was huge, no refund yet
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Answer by carhartt.com/gb
26 Apr 2024
Thank you for your review. We apologize for any inconvenience you've experienced. Please be assured that we are processing your refund as quickly as possible. It can sometimes take a few business days for the refund to reflect in your account. If you have any further concerns, please don't hesitate to contact our customer service team at customercare@carhartt.com. Thank you for your patience.
Regards,
Carhartt Europe
22 Nov 2023
Verified review
I've ordered twice and not received anything yet
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Answer by carhartt.com/gb
27 Nov 2023
We sincerely apologize for the inconvenience you've experienced with your orders, and we understand how frustrating this must be.
Our team is dedicated to ensuring that our customers receive their orders in a timely manner, and it's disheartening to learn that you haven't received your items despite placing two separate orders.
To resolve this matter promptly, we kindly ask you to reach out to our dedicated customer care team at customercare@carhartt.com. They have the expertise to investigate the status of your orders, address any issues, and provide a solution tailored to your situation.
Please include your order details and any relevant information in your email to expedite the process. We genuinely value your business, and we want to make sure we rectify this situation for you as soon as possible.
Once again, we apologize for any inconvenience this has caused, and we appreciate your patience and understanding.
Regards,
Carhartt Europe
18 Dec 2023
Verified review
The delivery was much longer than expected
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Answer by carhartt.com/gb
19 Dec 2023
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by the extended delivery time. We understand how important it is to receive your order promptly, and we regret that we fell short of your expectations on this occasion.
We are actively reviewing our delivery processes to identify areas for improvement and ensure that such delays are minimized in the future. Your input is invaluable in helping us enhance our services, and we appreciate your patience and understanding.
Once again, we apologize for any frustration this may have caused, and we are committed to taking the necessary steps to prevent similar issues in the future. Your satisfaction is our priority, and we hope to have the opportunity to serve you better in the future.
Thank you for bringing this to our attention, and we appreciate your continued support.
Regards,
Carhartt Europe
10 Oct 2023
Verified review
Only loose fitting t shirts available
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Answer by carhartt.com/gb
11 Oct 2023
Thank you so much for taking the time to review our Carhartt T-shirts! We hear you loud and clear that you're only finding loose fits right now, and we appreciate your feedback. At Carhartt, we pride ourselves in providing garments designed to both look good and stand up to hard work, your review will be discussed with our Merchandising department to see what we can do about this. We hope you'll keep an eye out for our wide range of fits in the future!
Regards,
Carhartt Europe
2 Jan 2024
Verified review
Still waiting to receive my product
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Answer by carhartt.com/gb
3 Jan 2024
Thanks for your review! We appreciate you taking the time to share your experience with Carhartt. We're always striving to provide our customers with the best possible service and products. Unfortunately, it sounds like this order slipped through the cracks. Please reach out to us at customercare@carhartt.com if you need any further assistance with your order. If the order has been lost then they can help to start the reshipment process.
Regards,
Carhartt Europe
31 Oct 2023
Verified review
Still haven't received my refund 😕
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6 Feb 2024
Verified review
Still haven’t received my order
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Answer by carhartt.com/gb
7 Feb 2024
Thank you for bringing this to our attention, and we apologize for any inconvenience you've experienced. We understand the importance of receiving your order promptly, and we're sorry for the delay.
To address this matter promptly and efficiently, we kindly ask you to reach out to our dedicated customer support team at customercare@carhartt.com. They are ready to assist you and ensure that your order is resolved to your satisfaction. Please provide your order details and any relevant information so that we can expedite the process and investigate the status of your shipment.
At Carhartt, we strive to provide excellent service, and your feedback is crucial in helping us improve. We appreciate your patience and understanding as we work to resolve this issue promptly.
REgarads,
Carhartt Europe
5 Dec 2023
Verified review
I have not received my order
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Answer by carhartt.com/gb
6 Dec 2023
Thanks for bringing this to our attention. We value your feedback and apologize that your order has not been delivered yet. At Carhartt, we take pride in making sure that all orders are accurate and delivered on time. We’re sorry for any inconvenience this has caused and would like to do whatever we can to make it right.
I can see that in the tracking it is indicated that it should be available for collection at Ruddington Post Office [NG11 6EH]
Please let us know if you have any other questions or concerns or if your order indeed did not arrive at the parcel collection point. Please let us know at customercare@carhartt.com
Regards,
Carhartt Europe
15 May 2024
Verified review
Poor Quality stitching
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Answer by carhartt.com/gb
16 May 2024
Thank you for taking the time to share your feedback with us. We appreciate you bringing this issue to our attention. Here at Carhartt, we strive to provide our customers with high-quality products that are designed to last and stand up against the toughest conditions. While we may have fallen short of meeting that goal this time, please know that we take all customer feedback seriously and use it to inform our future product development decisions. Thank you for being part of the Carhartt family!
10 Dec 2023
Verified review
order my got Never
order my got Never
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Answer by carhartt.com/gb
11 Dec 2023
We appreciate you reaching out to us regarding your recent order, and we apologize for any inconvenience you've encountered. We understand the importance of resolving this matter promptly, and we're here to assist you.
To address the issues you've raised, we kindly request that you contact our dedicated customer service team at customercare@carhartt.com. They have the expertise to investigate and provide personalized assistance to help resolve your situation.
Please include your order number and a brief description of the issues you're facing in your email. Our customer service team will prioritize your case and work towards a swift resolution. We value your satisfaction and want to ensure that your experience with Carhartt meets your expectations.
Thank you for your understanding, and we look forward to assisting you through our customer service channels.
Regards,
Julian Engelsman
Senior D2C Operations Associate
Carhartt Europe
23 Jan 2024
Verified review
Order was cancelled
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Answer by carhartt.com/gb
24 Jan 2024
We regret to inform you that your order had to be canceled due to an unexpected stock error. Despite initially showing the item as available in stock, it turned out that we were unable to fulfill your order as anticipated. We understand the frustration and inconvenience this may have caused, and we sincerely apologize for any disappointment.
If you have any further questions or concerns regarding your canceled order, please feel free to reach out to our customer support team at customercare@carhartt.com. They will be happy to assist you with any additional information or help you find an alternative solution.
Regards,
Carhartt Europe
15 Mar 2024
Verified review
No refund as yet!!
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Answer by carhartt.com/gb
18 Mar 2024
Thank you for your feedback! We are glad to hear that you have had an overall positive experience with Carhartt. We understand how frustrating it can be when refunds take too long to process, and we apologize for any delays you have experienced. At Carhartt, we strive to provide the best customer service possible, and we will continue to work hard to ensure that every customer leaves satisfied. Therefore, please do not hesitate to contact our customer service at customercare@carhartt.com so we can help with this situation.
Regards,
Carhartt Europe
27 Oct 2023
Verified review
Delivery time
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Answer by carhartt.com/gb
30 Oct 2023
Thanks for taking the time to share your experience with us! We take pride in our Carhartt products and understand how important it is to have them delivered quickly. We're working hard to ensure that our delivery times exceed expectations! We're always here if you need any help or have any questions. Thanks again for your feedback!
Regards,
Carhartt Europe
7 Feb 2024
Verified review
Pay my refund
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Answer by carhartt.com/gb
9 Feb 2024
Thank you for taking the time to share your experience with us. We truly appreciate your feedback, positive or negative. At Carhartt, we strive to provide the highest level of customer service and we apologize if that was not your experience in this instance. We work hard to ensure refunds are issued in a timely manner, and if you require any further assistance please do not hesitate to reach out to us at customercare@carhartt.com
Regards,
Carhartt Europe
23 Apr 2024
Verified review
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Answer by carhartt.com/gb
24 Apr 2024
Thank you for taking the time to leave us a review! We truly value your feedback. At Carhartt, we strive to design and produce clothing that stands up to tough work conditions while keeping sustainability in mind. Even though we may not have met your expectations this time, we are continuously working hard to create products that meet both our standards and yours. If you would like to provide us with more feedback, please do not hesitate to contact us at customercare@carhartt.com
Thanks again for your review – it helps us improve and achieve our commitment of providing strong, resilient workwear for all kinds of working environments.
Regards,
Carhartt Europe
20 Apr 2024
Verified review
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Answer by carhartt.com/gb
22 Apr 2024
Thank you for taking the time to leave us a review. We appreciate that you shared your thoughts on Carhartt's work clothing. We apologize if your experience did not meet your expectations this time around – we will take your feedback into consideration as we continue to provide quality products and services we hope you can rely on. Please do not hesitate to contact us at customercare@carhartt.com to provide us with more feedback if possible.
Regards,
Carhartt Europe
6 Apr 2024
Verified review
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Answer by carhartt.com/gb
8 Apr 2024
Thank you for taking the time to leave a review about Carhartt. We appreciate your feedback and are glad that you had an experience with us. Here at Carhartt we strive to create sustainable work clothing that is durable, comfortable, and stylish. We take product quality seriously and are committed to providing our customers with exceptional service. If you feel there's room for improvement in any area, we'd love to hear your thoughts as we're always looking for ways to improve. Please do not hesitate to contact us at customercare@carhartt.com to share your experience with us.
Regards,
Carhartt Europe
13 Mar 2024
Verified review
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Answer by carhartt.com/gb
14 Mar 2024
We're sorry to hear about your experience. Your satisfaction is our top priority, and we'd like to make things right for you. Please reach out to our dedicated customer support team at customercare@carhartt.com. We're here to help resolve any issues you may have encountered and ensure that you have a positive experience with our products and services. Thank you for bringing this to our attention, and we look forward to assisting you further.
Regards,
Carhartt Europe