carhartt.com/gbReviews:
1,280 reviews in the last 12 months3,164 total reviews
Excellent
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Most relevant positive review
7 Oct 2023
Verified review
The jacket is great and very unique I’ve not seen anyone wearing one in England yet, that’s one reason I chose it plus the brand produces good quality clothing, its warm has very good wind resistance, I had to wear it once on a motorcycle without any issues at high speeds because I was late for an appointment, the jacket has lots of interesting feature's in the build quality you can’t appreciate them looking at photos, the Zip is very good quality, but I’d be happier if it was more chunky like the one on my Canada goose bomber jacket. I would of liked a faster delivery option I would of happily paid extra for that, I ordered the coat mid day Saturday, it was despatched Monday landed in England on Wednesday night and it arrived Friday morning.
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Most relevant negative review
9 Dec 2023
Verified review
Poor customer service & didn't receive items. My order was confirmed but never went through and I wasn't informed. Payment did not come out. I had purchased on Black Friday sale. I didn't receive confirmation email, so I emailed customer service and was assured that the order was confirmed and would take 4-7 business days to dispatch. When I emailed about it again, I was told the payment didn't work (despite it showing as confirmed on my booking confirmation screenshot)and I needed to put my order through online - but at the raised prices. When I asked about why I had to pay the full price considering I had a confirmation number for the sale price, I was given a 10% discount code which didn't cover the difference. The code ended up not working. I once again emailed with a screenshot, and was told they had no IT issues and that the code should work. It didn't work and didn't apply any 10% discount at checkout. But they did not address the fact that the code didn't cover the difference between sale and full prices. I left it at that.
Funnily enough, I got notifications from the Shop app about this order being created, and then I was sent an email to review my order - which I never even received. Carhartt had many chances to rectify the issue as I emailed them so many times, but failed to do so. Polite emails with absolutely no substance.
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Reviews for carhartt.com/gb
24 Nov 2023
Verified review
Received defective product. Was asked to send pictures which I did. They wanted a picture of something that did not exist so they so they would not exchange the product
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Answer by carhartt.com/gb
27 Nov 2023
We sincerely apologize for any inconvenience you've experienced with your recent order, and we appreciate your patience as we work to resolve this matter.
Upon reviewing our records, we see that one of our colleagues has initiated the reshipment process and communicated this to you last Friday. However, we understand the importance of ensuring that you received this information.
To confirm the status and details of the reshipment, could you please check your email inbox, including any spam or junk folders, for a message from us sent on that date? If you haven't received the communication, we apologize for any oversight, and we kindly ask you to contact our customer care team at customercare@carhartt.com.
Regards,
Carhartt Europe
10 Feb 2024
Verified review
Quicker turnaround of returns, I appreciate they say x/y days but at least send an update that they have received my return and the refund is getting processed!
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Answer by carhartt.com/gb
12 Feb 2024
Dear Mr. Emanuel,
our sincerest apologies for the delay in the refunding of your return.
Unfortunately, I do not see the return yet in our processing system, could you please inform me which item(s) were send back so I can manually start the refund process for you. I can see that the return was started and arrived in our first warehouse in Swindon, which is why I can instantly start the refund process manually.
Please provide the information on which item was returned to jengelsman@carhartt.com
Regards,
Carhartt Europe
15 May 2024
Verified review
Didn't deliver...
Took order and payment but didn't delivery ... had to chase refund and wait. Good will geture would help to compinsate for this poor service.
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Answer by carhartt.com/gb
16 May 2024
Thank you for taking the time to provide us with your feedback. We know that our customers value convenience and quality service, and we apologize for not meeting your expectations. At Carhartt, we strive to make sure our customers are well taken care of and provided with the highest quality of service and products. I see that the order was returned to us as the delivery address was incorrect, we will investigating on this in order to improve our communication in this type of scenario. Thank you again for your feedback!
13 Dec 2023
Verified review
I had an issue with my parcel as it was delivered to wrong address. The process of trying to log it and get rectified is painful and long.
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Answer by carhartt.com/gb
18 Dec 2023
Thanks for the review, we really appreciate it. We're sorry to hear of your experience when trying to log your parcel issue. At Carhartt, our goal is to make sure our customers always have an enjoyable shopping experience with us. We're continuously looking for ways to improve our process and ensure that your orders get delivered safely and quickly. We will be investigating internally if and how we can improve this process.
Regards,
Carhartt Europe
14 Jan 2024
Verified review
Waiting on orders very long time and money on returns takes a long time to go back into account. I am currently waiting on an order.
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Answer by carhartt.com/gb
15 Jan 2024
Thank you for taking the time to provide us with your feedback. We understand that it can be frustrating when orders take longer than expected and we apologize for any inconvenience. At Carhartt, our goal is to deliver quality products in an efficient manner and we always strive to exceed customer expectations. We take customer satisfaction seriously and appreciate you taking the time to share your experience with us. Please make sure to contact our customer service at customercare@carhartt.com if your order has not arrived yet.
Regards,
Carhartt Europe
15 Jan 2024
Verified review
Still waiting on a refund . 2 weeks later..
I wouldn't recommend buying online due to the backwards refund and returns system
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Answer by carhartt.com/gb
16 Jan 2024
I hope this message finds you well. I sincerely apologize for the inconvenience you've experienced with your refund process, and I understand the frustration of waiting for an extended period.
To ensure we address this matter promptly, I kindly request you to contact me directly at jengelsman@carhartt.com. By reaching out to me, we can expedite the investigation into your case and initiate the refund process manually.
I truly value your feedback, and I want to assure you that we take these issues seriously. Your satisfaction is our priority, and we are committed to resolving this matter to your utmost satisfaction.
Once again, I apologize for any inconvenience caused, and I appreciate your patience as we work to resolve this issue promptly. Your feedback is invaluable, and it helps us improve our services.
Regards,
Carhartt Europe
12 Jan 2024
Verified review
Sent the wrong item. Still waiting for the correct item two weeks later. Limited communication from customer services.
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Answer by carhartt.com/gb
12 Jan 2024
I sincerely apologize for the inconvenience and frustration caused by the mix-up with your recent order. This is certainly not the experience we aim to provide, and we deeply regret any inconvenience this has caused you.
To expedite the resolution process and ensure I can address your concerns promptly, I kindly request that you forward the email correspondence you've had with our customer service team to my attention at jengelsman@carhartt.com. Rest assured that I take this matter seriously, and I'm committed to rectifying the situation as soon as possible.
Regards,
Julian Engelsman
Senior D2C Operations Associate
Carhartt Europe
5 Oct 2023
Verified review
Returned a jacket because it was too big. Have now been waiting 5 weeks since you received it, without a refund
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Answer by carhartt.com/gb
6 Oct 2023
Thanks for your honest review! We really appreciate you taking the time to share your experience with us. We strive to provide the best customer service, and we apologize that we have not been able to meet your expectations in this instance. We understand that returns can be an inconvenience, and we want to make sure that our customers are equipped with the tools they need from us.
The refund process has been started earlier this morning, you should receive the refund within 2 working days.
Once again our apologies for the delay.
Regards,
Carhartt Europe
2 Oct 2023
Verified review
Website is useless, let's customers order items when out of stock and then receive an email cancelling order!!
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Answer by carhartt.com/gb
3 Oct 2023
Thanks for taking the time to leave your review. We appreciate your feedback and take it seriously. Here at Carhartt, we strive to provide our customers with the best possible experience, and that includes making sure they have access to the products they need when they need them. We apologize if there was an issue with ordering a product that wasn't available, and we hope you'll give us another chance in the future, this issue is being investigated internally. Once again our sincerest apologies for this issue.
Regards,
Carhartt Europe
6 Nov 2023
Verified review
The teeshirt could have fit two of me in.
Ive returned the item to be told 3 weeks for refund to be given.
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Answer by carhartt.com/gb
7 Nov 2023
Thanks for your review! We're sorry to hear that the teeshirt didn't fit as expected. We take pride in curating quality apparel and understand how frustrating it can be when something doesn't fit. At Carhartt we always strive to ensure that our customers receive the best possible experience, so we apologize for any inconvenience caused. We appreciate you letting us know about your experience and hope you'll give us another chance in the future. Furthermore, I have already started the refund to hasten the process, you should receive the refund within a few business days.
Regards,
Carhartt Europe
15 Dec 2023
Verified review
Its changes euros to pounds once you are going to pay. Web is also very very poor for a sign like this.
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Answer by carhartt.com/gb
18 Dec 2023
Thank you for your feedback on our Carhartt webstore. We are so happy to hear that you appreciate the convenience of our euro to pound currency exchange. Here at Carhartt, we strive to provide all shoppers with a website experience that is intuitive, fast, and secure. We acknowledge that there’s still much to improve and we appreciate your input as we continue to grow. Thank you for taking the time to share your thoughts with us!
We will be investigating what you mentioned with our IT team.
Regards,
Carhartt Europe
4 Feb 2024
Verified review
Despite ordering L I was sent XL. I have returned the item 5 days ago but not had any acknowledgement
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Answer by carhartt.com/gb
5 Feb 2024
We sincerely apologize for the inconvenience you've experienced with your recent order. It's disheartening to learn that you received an XL size instead of the L size you ordered. We understand the importance of receiving the correct item promptly.
We appreciate your swift action in returning the incorrect item. However, we are sorry to hear that you haven't received an acknowledgment or update regarding the status of your return. This falls short of the level of service we strive to provide, and we understand your frustration.
To expedite the resolution process, we recommend reaching out to our dedicated customer service team at customercare@carhartt.com. They will be able to investigate the status of your return, provide updates, and ensure that the correct size (L) is available for dispatch.
Regards,
Carhartt Europe
18 May 2024
Verified review
I have returned order number 1078990357687 but still received no refund. Can you please help? Thanks
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Answer by carhartt.com/gb
21 May 2024
Thank you for your feedback. At Carhartt, our goal is to make sure our customers are 100% satisfied with their purchases. We apologize for the inconvenience caused by the delay in receiving your refund and we are committed to resolving this issue as soon as possible. Please contact our customer service team at customercare@carhartt.com and they will be able to assist you further. Thank you again for taking the time to share your thoughts with us.
19 Dec 2023
Verified review
Didn’t receive my order then to get refund I had to chase and call customer services to prompt.
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Answer by carhartt.com/gb
19 Dec 2023
We sincerely apologize for the inconvenience you experienced with your order, and we appreciate you bringing this matter to our attention. It is disheartening to hear that you had to go through the hassle of chasing and calling customer services to secure a refund.
We understand the frustration and disappointment this situation has caused, and we want to assure you that this is not the level of service we strive to provide. We are actively investigating the issue to identify the root cause and prevent such occurrences in the future.
Your feedback is invaluable to us, and we are committed to improving our processes to ensure a smoother and more efficient experience for our customers. We appreciate your patience and understanding.
Once again, we apologize for any frustration this may have caused, and we hope to have the opportunity to regain your trust in the future.
Best regards,
Carhartt Europe
24 Apr 2024
Verified review
Poor craftsmanship. Work wear denim that wouldn't last a week on a real construction site.
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Answer by carhartt.com/gb
25 Apr 2024
Thank you for your feedback. We apologize for any issues you experienced with our product. To better assist you, please contact our customer service team at customercare@carhartt.com. We want to understand the specific problems you encountered and begin the warranty process if necessary. We appreciate your cooperation in helping us investigate further. Thank you!
Regards,
Carhartt Europe
20 Oct 2023
Verified review
Product fit and quality very poor. Returns a disaster
Product fit and quality very poor. Customer service and returns process a disaster. Avoid.
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4 Nov 2023
Verified review
Returns procedure sucks
Returning items has been a nightmare. I will not be ordering online from them again.
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Answer by carhartt.com/gb
6 Nov 2023
I'm sorry to hear about your frustrating experience with our returns procedure. We sincerely apologize for any inconvenience this may have caused. We take customer feedback seriously, and we are committed to improving our returns process. If you have any specific issues or concerns that you'd like to address, please don't hesitate to reach out to our customer support team. We value your business and want to ensure that your future interactions with us are smooth and hassle-free. Thank you for bringing this to our attention.
Regards,
Carhartt Europe
18 May 2024
Verified review
I haved not yet received my order placed on 08/05-2024 sorry but I am disappointed
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Answer by carhartt.com/gb
21 May 2024
Thank you for your order and for taking the time to provide your feedback! We value customer satisfaction and are sorry to hear that you have received your order after we sent this review request. At Carhartt, we strive to provide quality clothing with sustainable, renewable materials and never compromise on our commitment to people or the environment.
We hope that you are not disappointed with the quality of your order when it arrived. Thank you for being part of the Carhartt family!
24 May 2024
Verified review
Prompt dispatch and delivery. Absokute rip off prices for clothing.
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Answer by carhartt.com/gb
27 May 2024
Thanks for your feedback! We appreciate you taking the time to leave us a review. Here at Carhartt, we strive to offer affordable work wear with timeless quality that stands the test of time. We hope you'll continue to keep us in mind when you're looking for your next piece of work wear.
We are sorry to hear your comment regarding our prices, nevertheless we will share your feedback with our product team. Thanks again for your review!
Regards,
Carhartt Europe
26 Jan 2024
Verified review
Actually refund people when they have returned items back to you.
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