carhartt.com/gbReviews:
1,287 reviews in the last 12 months3,175 total reviews
Excellent
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Most relevant positive review
7 Oct 2023
Verified review
The jacket is great and very unique I’ve not seen anyone wearing one in England yet, that’s one reason I chose it plus the brand produces good quality clothing, its warm has very good wind resistance, I had to wear it once on a motorcycle without any issues at high speeds because I was late for an appointment, the jacket has lots of interesting feature's in the build quality you can’t appreciate them looking at photos, the Zip is very good quality, but I’d be happier if it was more chunky like the one on my Canada goose bomber jacket. I would of liked a faster delivery option I would of happily paid extra for that, I ordered the coat mid day Saturday, it was despatched Monday landed in England on Wednesday night and it arrived Friday morning.
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Most relevant negative review
9 Dec 2023
Verified review
Poor customer service & didn't receive items. My order was confirmed but never went through and I wasn't informed. Payment did not come out. I had purchased on Black Friday sale. I didn't receive confirmation email, so I emailed customer service and was assured that the order was confirmed and would take 4-7 business days to dispatch. When I emailed about it again, I was told the payment didn't work (despite it showing as confirmed on my booking confirmation screenshot)and I needed to put my order through online - but at the raised prices. When I asked about why I had to pay the full price considering I had a confirmation number for the sale price, I was given a 10% discount code which didn't cover the difference. The code ended up not working. I once again emailed with a screenshot, and was told they had no IT issues and that the code should work. It didn't work and didn't apply any 10% discount at checkout. But they did not address the fact that the code didn't cover the difference between sale and full prices. I left it at that.
Funnily enough, I got notifications from the Shop app about this order being created, and then I was sent an email to review my order - which I never even received. Carhartt had many chances to rectify the issue as I emailed them so many times, but failed to do so. Polite emails with absolutely no substance.
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Reviews for carhartt.com/gb
17 Dec 2023
Verified review
From start to finish, whole order been a smooth transition. The quality of the jeans and fit superb 👌.
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Answer by carhartt.com/gb
18 Dec 2023
Thank you so much for the positive review! We're ecstatic to hear that your experience was a smooth transition and that our jeans fit you perfectly. At Carhartt, we strive to provide only the best quality products and guarantee the perfect fit. We appreciate your kind words and hope to continue providing you with excellent service in the future!
Regards,
Carhartt Europe
9 Nov 2023
Verified review
Articles are of good quality. Postage was slow. Over ordered quantity as I had a glitch with my phone.
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Answer by carhartt.com/gb
10 Nov 2023
Thanks so much for choosing Carhartt for your needs – we really appreciate your feedback. We’re glad to hear that you’re satisfied with the quality of our products. At Carhartt, we always strive to provide the best service possible and apologize if our postage was not up to par. We hope you continue to enjoy our products and services.
Regards,
Carhartt Europe
5 Feb 2024
Verified review
Have had to return items a few times due to us getting sizing wrong - always a quick and easy process.
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Answer by carhartt.com/gb
7 Feb 2024
Thank you for your feedback! We are so glad to hear that returning items was a quick and easy process for you. At Carhartt, we strive to make sure your experience with us is the best it can be, no matter what. We hope you will continue to shop with us and enjoy our quality products. Thank you again!
Regards,
Carhartt Europe
17 Dec 2023
Verified review
Very simple order process, kept up to date with delivery status. Delivered quickly and packaged well.
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Answer by carhartt.com/gb
18 Dec 2023
Thanks so much for your review! We're stoked to hear your ordering process was smooth sailing and that our speedy delivery got your order to you faster than a blink of an eye! Here at Carhartt, we believe in making quality products and delivering them with the utmost care so our customers can get what they need, when they need it. We really appreciate you taking the time to share this feedback!
Regards,
Carhartt Europe
5 Feb 2024
Verified review
Always quality clothing.
A really good price & very comfortable clothing. Strong and durable as well
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Answer by carhartt.com/gb
5 Feb 2024
Thank you so much for your review! We at Carhartt are proud to provide quality, comfortable, and durable clothing that won't break the bank. We hope you'll keep coming back to us for all of your apparel needs and we truly appreciate your business. Have a great day!
Regards,
Carhartt Europe
9 Nov 2023
Verified review
Speedy delivery. Excellent prices. The only gripe is their emails were delivered into my junk folder.
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Answer by carhartt.com/gb
10 Nov 2023
Thank you for your awesome review! We really appreciate your kind words about our speedy delivery and excellent prices. We're sorry to hear that our emails ended up in your junk folder - we work hard to make sure all our customers get the best possible experience, so we'll keep an eye out for this. Thanks again for taking the time to leave us a review!
Regards,
Carhartt Europe
29 Dec 2023
Verified review
First time order, straight forward , arrived on time before Christmas son very Happy. Looks good.
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2 Apr 2024
Verified review
Quality Item.
Not the fastest delivery but cheaper for the same jacket than on the WIP website!
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Answer by carhartt.com/gb
2 Apr 2024
Thanks for your review! We're glad you found the Carhartt item of great quality and appreciate you choosing us for your purchase, we do apologize for he delay in delivery of your order.. Nevertheless, we thank you for being a Carhartt customer, and if there's anything else we can do for you please don't hesitate to reach out!
Regards,
Carhartt Europe
15 Feb 2024
Verified review
Easy to use
Very easy to navigate and order on the website. Fast and efficient service from order to delivery
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Answer by carhartt.com/gb
15 Feb 2024
Thank you for your review! We're glad to hear that you were able to find and order what you were looking for without any trouble. We always strive to provide fast and efficient service from the moment customers place their orders until they receive them. It's great that we were able to make your experience so positive! Thanks again for being a Carhartt customer.
Regards,
Carhartt Europe
21 Nov 2023
Verified review
Awaiting a refund for a jumper that was too big but was very efficient and no problems at all 👍🏼
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Answer by carhartt.com/gb
22 Nov 2023
Thanks for taking the time to review us! We appreciate your feedback. We’re glad you had an efficient experience ordering with us and we understand that sometimes items don’t always fit as expected. Our goal at Carhartt is to ensure your satisfaction, please make sure to contact our customer service team at customercare@carhartt.com so they can help with providing additional information on when you will receive your refund.
Regards,
Carhartt Europe
10 Dec 2023
Verified review
Always a quick delivery well packaged and the quality of clothing is still excellent. Thank You
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Answer by carhartt.com/gb
11 Dec 2023
Thanks for your feedback! We at Carhartt are proud to offer quality clothing that is delivered quickly and safely. We really appreciate your support and are glad that you're pleased with your purchase.
Regards,
Carhartt Europe
24 Nov 2023
Verified review
I liked the range & colours of the products available, prices are good too & delivery is fast
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Answer by carhartt.com/gb
27 Nov 2023
Thank you so much for your kind words! We at Carhartt are committed to providing an extensive selection of stylish and affordable products so that everyone can find something that fits their personal style! We’re also dedicated to delivering our products quickly and efficiently, so we’re glad you were pleased with that aspect as well. As always, we welcome any feedback you have. Thanks again for your support!
Regards,
Carhartt Europe
15 Apr 2024
Verified review
Everything I’ve ordered is as described!
Excellent quality and fit, I’ll be back for more 👍
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Answer by carhartt.com/gb
15 Apr 2024
Thank you so much for your kind words! We are so glad to hear that you appreciate our quality and fit of our products. We strive to provide the best sustainable work clothing possible and we're glad you noticed that in your order. We can't wait for you to come back for more!
Regards,
Carhartt Europe
24 May 2024
Verified review
Great product
Hard wearing but very comfortable materials used in the construction of items.
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Answer by carhartt.com/gb
27 May 2024
Thank you for your kind words about the hard wearing and comfortable materials used in the construction of our Carhartt items. At Carhartt, we take pride in our ability to provide reliable and durable workwear that's also comfortable and stylish. We appreciate your feedback and are always looking for ways to improve our product lineup. Thanks again for being part of the Carhartt family!
Regards,
Carhartt Europe
15 Mar 2024
Verified review
Quick and easy to purchase high quality clothing. Quick delivery and was updated when asked.
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Answer by carhartt.com/gb
18 Mar 2024
Thank you so much for your feedback! We're delighted to hear that you had a great experience shopping with us. At Carhartt, it's our mission to provide our customers with quality workwear and an enjoyable customer experience. We are continuously striving to make sure that all of our customers are happy and satisfied with their orders. Thanks again for your review, we really appreciate it!
Regards,
Carhartt Europe
10 Jan 2024
Verified review
I have ordered on a number of occasions and always find Carhartts service to be excellent
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Answer by carhartt.com/gb
10 Jan 2024
Thank you so much for your kind words! We really appreciate hearing that our service is excellent, and are glad that you feel the same way. At Carhartt, we strive to always offer our customers the best possible experience no matter what they order. We hope you will continue to enjoy our products and services in the future!
Regards,
Carhartt Europe
4 Dec 2023
Verified review
Carhart are one of the best retail brands there are and they package everything very well
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Answer by carhartt.com/gb
6 Dec 2023
Thanks for your awesome review! We're thrilled to hear that you think Carhartt is one of the best retail brands around and that we package everything with care. We're always striving to bring the highest quality products and service to our customers and appreciate your feedback! Thanks again for taking the time to review us.
Regards,
Carhartt Europe
2 Feb 2024
Verified review
Great service. Quick process and delivery. Only confusing bit was between the two sites.
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Answer by carhartt.com/gb
5 Feb 2024
Thank you for your review! We're glad to hear that the overall service and delivery process was quick and smooth. At Carhartt, we strive to provide our customers with an easy and seamless experience on both of our sites. Thanks again for your feedback – it's very much appreciated!
26 Dec 2023
Verified review
Good quality and good fit. The jacket I bought for my sons Christmas was a great success.
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Answer by carhartt.com/gb
27 Dec 2023
Thank you so much for taking the time to review our Carhartt jacket. We’re so glad your son's Christmas gift was a success! We pride ourselves in creating quality products, and it sounds like our standards were met. We hope your son will enjoy wearing his jacket for years to come. Thanks again for choosing Carhartt!
Regards,
Carhartt Europe
3 Dec 2023
Verified review
Ease of ordering, speed of delivery, quality of product and communication with customer.
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Answer by carhartt.com/gb
4 Dec 2023
Thank you so much for taking the time to review your experience with us. We are thrilled that you enjoyed the ease of ordering and speed of delivery, as well as the quality of the product. We always aim to provide excellent customer service and communication, so we appreciate your valuable feedback! At Carhartt, we strive for excellence in every aspect of our business. We pride ourselves on delivering high-quality products at an unbeatable value and being a reliable source of customer support. Thank you again for your review!
Regards,
Carhartt Europe