carhartt.com/gbReviews:
1,287 reviews in the last 12 months3,175 total reviews
Excellent
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Most relevant positive review
7 Oct 2023
Verified review
The jacket is great and very unique I’ve not seen anyone wearing one in England yet, that’s one reason I chose it plus the brand produces good quality clothing, its warm has very good wind resistance, I had to wear it once on a motorcycle without any issues at high speeds because I was late for an appointment, the jacket has lots of interesting feature's in the build quality you can’t appreciate them looking at photos, the Zip is very good quality, but I’d be happier if it was more chunky like the one on my Canada goose bomber jacket. I would of liked a faster delivery option I would of happily paid extra for that, I ordered the coat mid day Saturday, it was despatched Monday landed in England on Wednesday night and it arrived Friday morning.
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Most relevant negative review
9 Dec 2023
Verified review
Poor customer service & didn't receive items. My order was confirmed but never went through and I wasn't informed. Payment did not come out. I had purchased on Black Friday sale. I didn't receive confirmation email, so I emailed customer service and was assured that the order was confirmed and would take 4-7 business days to dispatch. When I emailed about it again, I was told the payment didn't work (despite it showing as confirmed on my booking confirmation screenshot)and I needed to put my order through online - but at the raised prices. When I asked about why I had to pay the full price considering I had a confirmation number for the sale price, I was given a 10% discount code which didn't cover the difference. The code ended up not working. I once again emailed with a screenshot, and was told they had no IT issues and that the code should work. It didn't work and didn't apply any 10% discount at checkout. But they did not address the fact that the code didn't cover the difference between sale and full prices. I left it at that.
Funnily enough, I got notifications from the Shop app about this order being created, and then I was sent an email to review my order - which I never even received. Carhartt had many chances to rectify the issue as I emailed them so many times, but failed to do so. Polite emails with absolutely no substance.
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Reviews for carhartt.com/gb
25 Dec 2023
Verified review
Don't you think it may be wise to wait until after Christmas before asking customers what they thought of their presents
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Answer by carhartt.com/gb
27 Dec 2023
Thank you for sharing your perspective with us. We appreciate your feedback and understand your sentiment regarding our timing in seeking customer feedback during the holiday season.
Your point is well taken, and we apologize if our request for feedback seemed untimely or disrupted the joy of the holiday season. Our intention is always to enhance our services based on customer experiences, but we understand the importance of respecting the festive atmosphere.
We appreciate your understanding and patience. If there's anything specific you'd like to discuss or share about your experience, please feel free to reach out directly. Your feedback is instrumental in helping us improve, and we value your contribution to our ongoing efforts.
Wishing you a belated Merry Christmas and a Happy New Year. We look forward to serving you better in the future.
Regards,
Carhartt Europe
24 May 2024
Verified review
Top quality on time
Delivered on time and with all the labels ready for return if I had the wrong size, which I didn’t. Quality work wear.
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Answer by carhartt.com/gb
27 May 2024
Thank you so much for your feedback! We're so glad to hear that you received your Carhartt order on time and that everything fit perfectly. We believe in providing high-quality workwear that meets the needs of our customers, so we appreciate your review. Thanks for choosing Carhartt!
Regards,
Carhartt Europe
10 Dec 2023
Verified review
Good quality shirt and t shirt. Christmas presents so hopefully they fit. Easy to order and were delivered promptly.
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Answer by carhartt.com/gb
11 Dec 2023
Thank you so much for your review! We really appreciate it. We're so glad to hear that you had a good ordering experience and that your products arrived on time. We strive to provide high-quality products and we hope your Christmas presents fit just right. Thanks again for shopping with Carhartt.
Regards,
Carhartt Europe
30 Dec 2023
Verified review
Carharrt in general are quality I wouldn’t change anything other than the price but that’s what you get for quality
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Answer by carhartt.com/gb
2 Jan 2024
Thank you for your kind words! We are so glad to hear that you appreciate the quality of Carhartt apparel. We believe in delivering high-end products at an accessible price, and strive to provide the best value for our customers. Thanks again for your feedback!
Regards,
Carhartt Europe
29 Dec 2023
Verified review
Very pleased with the black beanies, my sons loved them. Quick delivery before Christmas as I ordered pretty near.
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5 Oct 2023
Verified review
Excellent quality. Fast delivery.
I'm a size 10 and ordered a M. Fits excellent with or without a hoody on underneath. Great quality. Fast shipping.
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Answer by carhartt.com/gb
6 Oct 2023
Thank you so much for your positive review! We really appreciate that you found our Carhartt apparel to fit excellent with or without a hoody on underneath. We strive to make sure our customers get the highest quality materials and fast shipping, so it's great to hear that we achieved both of those goals for you. Thanks again and we hope you keep wearing your Carhartt apparel with great pride!
Regards,
Carhartt Europe
25 Apr 2024
Verified review
Fast service, product met expectations of the brand. Good value for money, will be purchasing more in the future.
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Answer by carhartt.com/gb
26 Apr 2024
Thank you so much for your review! We are so glad that you found our service fast and that the product met the expectations of the Carhartt brand. We believe in providing our customers with high-quality apparel, and we appreciate your continued support. Thank you again for taking the time to share your experience with us.
Regards,
Carhartt Europe
30 Nov 2023
Verified review
Love this top. Great heavy material. Wish they did it in red or orange. Probably buy another in the near future.
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Answer by carhartt.com/gb
1 Dec 2023
Thanks for the awesome review! We're so glad that you love the heavy material of this top. We really appreciate your feedback and would love to offer more colors in the future. We're always looking for new ways to keep our customers excited and satisfied. Keep an eye out for more Carhartt products coming soon!
Regards,
Carhartt Europe
22 Nov 2023
Verified review
Fast delivery & good products
Fast delivery. Items were excellent quality and very reasonably priced. Will definitely buy from the site again
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Answer by carhartt.com/gb
23 Nov 2023
Thank you so much for your awesome review! We're so glad you got your Carhartt items quickly and that they met all your expectations. At Carhartt, we always put quality at the forefront of everything we do, and it's great to hear that our products are not only up to par but also reasonably priced. We can't wait to have you back shopping with us soon!
Regards,
Carhartt Europe
25 Dec 2023
Verified review
Fantastic I got this product for my brother for Christmas very fast and glad for the insurance on the product
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Answer by carhartt.com/gb
27 Dec 2023
Thanks for the positive review! We're glad you got your Carhartt product for your brother in time for the holidays. At Carhartt, we strive to ensure that our customers have the best possible shopping experience, and we appreciate that you appreciated the insurance on our products. Thanks again for taking the time to leave us a review!
Regards,
Carhartt Europe
13 Oct 2023
Verified review
Efficient ordering and delivery service, clearly designed online ordering processes with good sizing guidance
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Answer by carhartt.com/gb
16 Oct 2023
Thank you for your review! We are delighted to hear that you had a positive experience with our ordering process and delivery service. At Carhartt, we strive to make our online ordering process as easy and efficient as possible, so it's great to hear that we met that goal for you! We're always looking for ways to improve the customer experience, so your feedback is valuable. Thank you again for sharing your thoughts!
Regards,
Carhartt Europe
16 Oct 2023
Verified review
Simply, easy and quality.
Easy to navigate website, secure payment, quick delivery in appropriate packaging with good quality products.
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Answer by carhartt.com/gb
17 Oct 2023
Thanks for the awesome review! We're stoked to hear that our website was easy for you to navigate and that your payment was secure. We know how important it is for our customers to receive their orders quickly, so we appreciate you mentioning the quick delivery in appropriate packaging and good quality products. At Carhartt, we want to make sure our customers are provided with the best experience possible. Thanks again for your support!
Regards,
Carhartt Europe
26 May 2024
Verified review
Simply the best work clothes money can buy and after 40 years of trying other brands Carhartt all day long .
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Answer by carhartt.com/gb
27 May 2024
Thank you so much for your amazing review! We are glad that you have had such a positive experience with Carhartt for the past 40 years. Our commitment to creating durable, sustainable clothes that can last through any job or task is something we take very seriously and we appreciate you recognizing our efforts. Thanks again for your kind words!
Regards,
Carhartt Europe
23 Feb 2024
Verified review
Great product - great service!
I love this top - great colour and the relaxed fit gives it a different look. It arrived very quickly, too.
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Answer by carhartt.com/gb
27 Feb 2024
Thank you so much for your kind words! We're glad you love the colour and fit of our top, and that it arrived quickly. Here at Carhartt, we take pride in delivering quality products that are comfortable and stylish. We're happy to have been able to deliver a great experience for you!
Regards,
Carhartt Europe
6 Oct 2023
Verified review
Excellent service
Website easy to view, clothing I bought was great quality and very well priced, delivery was very quick too
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Answer by carhartt.com/gb
9 Oct 2023
Thank you so much for your positive review! We're so glad you enjoyed the quality, prices, and speedy delivery of our Carhartt products. We believe that hardworking people deserve quality clothing that won't break the bank. We appreciate your support and hope to see you back soon!
Regards,
Carhartt Europe
2 Feb 2024
Verified review
Easy shopping
The products are great. More so during a sale. They arrived promptly. The returns policy is easy if needed.
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Answer by carhartt.com/gb
5 Feb 2024
Thank you so much for your kind words! We're so glad you like our products, and we're very proud to offer solid prices during sales. We understand that sometimes returns are necessary, and we're committed to making the process as smooth and easy as possible. Thanks again for your support - we really appreciate it!
22 Dec 2023
Verified review
Very happy with Carhartt!
Easy to order, arrived quickly and very happy with the lightweight insulated vest which is a Christmas gift
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Answer by carhartt.com/gb
27 Dec 2023
Thank you so much for your kind words about ordering from us! We are so glad that you were happy with the lightweight insulated vest- we hope it will make a great Christmas gift. We strive to make sure our customers receive their orders quickly and that they're satisfied with their purchase. Thanks again - we really appreciate it!
Regards,
Carhartt Europe
25 Mar 2024
Verified review
Top quality service, excellent delivery times, Responsibly packaged.
everything you expect from Carhartt
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Answer by carhartt.com/gb
26 Mar 2024
Thank you so much for your kind words! We strive to always provide top quality service, fast delivery, and responsibly packaged items. We believe these are hallmarks of the Carhartt brand, and we're glad to hear that you think so too! Thanks again for your review!
Regards,
Carhartt Europe
KK
Karen K.
London
30 Apr 2024
Verified review
Order was received on time. The price was good. It was a gift and the recipient wore it straight away.
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Answer by carhartt.com/gb
1 May 2024
Thank you for sharing your experience with us! We are so happy to hear that the order was received on time, and that it was a great value. It's also really awesome to hear that the recipient loved it enough to wear it right away. We appreciate your support in helping us make Carhartt the go-to choice for sustainable workwear!
Regards,
Carhartt Europe
21 Dec 2023
Verified review
The quality of the overalls was obvious as soon as we opened the package. Well made and durable. Thanks!
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Answer by carhartt.com/gb
22 Dec 2023
Thank you so much for your awesome review! We at Carhartt take pride in our craftsmanship and we are delighted to hear that it shows in the product you received. It’s feedback like yours that keeps us motivated to continue providing quality goods. Thanks again!
Regards,
Carhartt Europe