carhartt.com/gb

Reviews:

Thanks for taking the time to leave a review. We're sorry to hear that your recent experience with us was not up to par. At Carhartt, we strive to provide high-quality clothing and excellent customer service, so we're disappointed that we fell short for you. We appreciate your feedback and will use it to improve our services in the future. If you have any additional feedback please do not hesitate to contact us at customercare@carhartt.com Regards, Carhartt Europe

Thank you for taking the time to leave a review. We appreciate your feedback and understand that our product wasn't quite up to your expectations. At Carhartt, we strive to provide high-quality workwear that lasts, and we’re sorry we couldn’t do that for you. We take pride in providing dependable garments which are designed with functionality and comfort in mind. Please do not hesitate to provide us with more detailed feedback at customercare@carhartt.com! Thank you again for your honest feedback - it helps us continue to improve our products and services. Regards, Carhartt Europe

We hope this message finds you well. Firstly, we sincerely apologize for the inconvenience you've faced and appreciate your patience in bringing this matter to our attention. We take your feedback seriously, and we are committed to resolving the issues you encountered. Upon reviewing your case, it appears there was a miscommunication regarding the payment process for your Black Friday sale order. We regret to inform you that we did not receive the finalized payment for your order, which consequently led to the non-transmission and finalization of the purchase. We understand how frustrating this must have been, and we sincerely apologize for any confusion caused. To better understand and rectify the situation, we would like to investigate the email conversations between you and our customer service agent. Could you please provide us with the details or forward the relevant emails to jengelsman@carhartt.com? This will help us identify any lapses in communication and ensure such issues are addressed internally. Regarding the discrepancy in the discount code and the price difference, we acknowledge the inconvenience caused by the code not working as expected. We are currently reviewing our discount code system to prevent similar issues in the future. After analyzing I would like to discuss how I can help amend this situation, I can most certainly understand your frustration with the entire process. I hope to hear from you soon. Regards, Julian Engelsman Senior D2C Operations Associate Carhartt Europe

Thanks for taking the time to provide us with your feedback! We're sorry that you had difficulty with returning your jacket and that it's been over two weeks since you sent it back. We understand how vital our customers' satisfaction is and we strive to make sure that every experience reflects our commitment to excellent customer service. We apologize for any delay in processing your refund and want to assure you that we take this feedback seriously as we look for ways to improve our return process. We value your experience and hope you will give us another chance in the future! Regards, Carhartt Europe

Thank you for taking the time to leave us a review and for your patience while we sort out this issue. We appreciate your kind words regarding our chat staff, they are always dedicated to providing our customers with the best possible experience. At Carhartt, we strive to ensure that all orders are delivered on time and correctly, so it is unfortunate that this was not the case in this instance. We will be internally investigating what has gone wrong here, it seems that for some reason the carrier was not able to find your address even though it is correct. Our sincerest apologies for the major inconvenience. Regards, Carhartt Europe

Our apologies for the lack of communication from our customer service department. Besides investigating what happened there, I would like to start either the reshipment or refund process for you. I can see that RoyalMail did not process the order correctly upon receiving it from us, therefore it seems to be stuck in one of their warehouses. Could you please inform me at jengelsman@carhartt.com if you would prefer a reshipment or a refund? Once again my sincerest apologies for the delay. Regards, Julian Engelsman Senior D2C Operations Associate Carhartt Europe

We are truly sorry to hear about the issues you encountered with your recent purchase from Carhartt. Your experience is not reflective of the high standards we strive to maintain in both our products and customer service. Losing a significant portion of your order during transit is indeed concerning, and we want to investigate and resolve this matter promptly. To better assist you, we kindly ask that you reach out to our Customer Service team at customercare@carhartt.com. Please provide your order details and any relevant information, so we can thoroughly address the situation and offer a suitable resolution. We appreciate your understanding and the opportunity to make things right. We are committed to ensuring a positive experience for our customers, and we sincerely apologize for any inconvenience caused.

Thanks for taking the time to share your feedback! We appreciate your loyalty and we're sorry about the experience you had in trying to find the right size. Unfortunately when an order is created, it will create and fulfill the order within 5 minutes. The order is then automatically added to the pallet of orders which will go to the corresponding carrier. This is why orders cannot be changed after the order, since this will be somewhere in the big stack of orders on the pallets. I do understand your frustration due to this, especially regarding the discount code. I would like to further investigate this with my customer service colleague that helped you. Would it be possible to send earlier corresponde with this agent to me at jengelsman@carhartt.com Once again my sincerest apologies for the inconvenience. I hope to hear from you soon. Regards, Julian Engelsman Senior D2C Operations Associate Carhartt Europe . Thanks again for taking the time to share your review!

Hi Peter, thanks for taking the time to leave us your feedback. We're glad to hear that you found our black trousers to be of high quality and that you love them! We understand that the women's dungarees you purchased weren't up to par with the quality you desired, and we're sorry for any inconvenience this may have caused. At Carhartt, our mission is to create durable workwear designed for hard work and serious play, so when it comes to craftsmanship and quality control we strive for excellence. We appreciate your honest feedback and we will be providing your feedback to our Merchandising department. Regards, Carhartt Europe

hope this message finds you well, and I sincerely apologize for the inconvenience you have experienced with our service. I understand the frustration and disappointment you must be feeling, and I want to assure you that we take your feedback seriously. I want to personally address this matter to ensure a swift resolution. Could you please forward the customer support conversation to me at jengelsman@carhartt.com? This will allow me to investigate the issue thoroughly and take immediate steps to prevent such incidents from occurring in the future. I understand the urgency of the situation, especially with Christmas approaching, and I am truly sorry that our service fell short of your expectations. Rest assured, we will make every effort to expedite the resolution and ensure that you receive the correct items as soon as possible. Thank you for bringing this to our attention, and I appreciate your understanding as we work to rectify this situation promptly. Regards, Julian Engelsman Senior D2C Associate Carhartt Europe

We really appreciate you taking the time out to share your feedback. We take customer experience very seriously here at Carhartt, and we're constantly striving to improve our eCommerce journey and make it more user-friendly and user-centred. When it comes to returns, we understand that speed is key. That's why we're always looking for ways to streamline and make the process faster. Thank you for bringing this up, your points of improvement will be discussed internally in our eCommerce team! Regards, Julian Engelsman Senior D2C Associate Carhartt Europe

Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for any inconvenience you've experienced with the refund for your returned items. We understand the importance of resolving this matter promptly, and we'd like to assure you that we are committed to addressing your concerns. To expedite the resolution process, we kindly ask you to reach out to our dedicated customer support team in the UK. They are well-equipped to assist you with any issues related to your refund. Please email our UK customer support team at customercare@carhartt.com, providing them with the details of your order, including order numbers and any relevant information about the returned items. This will enable them to investigate the matter thoroughly and ensure that the second refund is processed as soon as possible. Best regards, Carhartt Europe

hank you for taking the time to share your experience, and we sincerely apologize for any inconvenience caused by the delay in receiving your order. We understand how frustrating it can be, and we want to assure you that we are here to assist you in resolving this matter promptly. If you haven't received your order yet, please accept our apologies for the delay. We take these situations seriously, and we're committed to making things right for you. To address this issue, we kindly ask you to contact our dedicated customer service team at customercare@carhartt.com. Our team is ready to investigate the status of your order and provide the necessary assistance to ensure a satisfactory resolution. We understand the impact that automated rating requests can have, especially when faced with challenges in your order. Our main goal is to ensure your satisfaction, and we appreciate your understanding as we work to improve your experience. Once again, we apologize for any inconvenience, and we appreciate your patience. We look forward to assisting you and making things right. Regards, Carhartt Europe

Thank you for taking the time to provide us with your feedback. At Carhartt, we strive to offer the most quality products in the market. We understand how frustrating it is to wait for a product that isn't available – and we apologize for any inconvenience this has caused. y. Thanks again for taking time out of your day to leave us a review and once again we sincerely apologize for not having enough stock for the required item twice. Regards, Carhartt Europe