carhartt.com/gbReviews:
1,287 reviews in the last 12 months3,175 total reviews
Excellent
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Most relevant positive review
7 Oct 2023
Verified review
The jacket is great and very unique I’ve not seen anyone wearing one in England yet, that’s one reason I chose it plus the brand produces good quality clothing, its warm has very good wind resistance, I had to wear it once on a motorcycle without any issues at high speeds because I was late for an appointment, the jacket has lots of interesting feature's in the build quality you can’t appreciate them looking at photos, the Zip is very good quality, but I’d be happier if it was more chunky like the one on my Canada goose bomber jacket. I would of liked a faster delivery option I would of happily paid extra for that, I ordered the coat mid day Saturday, it was despatched Monday landed in England on Wednesday night and it arrived Friday morning.
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Most relevant negative review
9 Dec 2023
Verified review
Poor customer service & didn't receive items. My order was confirmed but never went through and I wasn't informed. Payment did not come out. I had purchased on Black Friday sale. I didn't receive confirmation email, so I emailed customer service and was assured that the order was confirmed and would take 4-7 business days to dispatch. When I emailed about it again, I was told the payment didn't work (despite it showing as confirmed on my booking confirmation screenshot)and I needed to put my order through online - but at the raised prices. When I asked about why I had to pay the full price considering I had a confirmation number for the sale price, I was given a 10% discount code which didn't cover the difference. The code ended up not working. I once again emailed with a screenshot, and was told they had no IT issues and that the code should work. It didn't work and didn't apply any 10% discount at checkout. But they did not address the fact that the code didn't cover the difference between sale and full prices. I left it at that.
Funnily enough, I got notifications from the Shop app about this order being created, and then I was sent an email to review my order - which I never even received. Carhartt had many chances to rectify the issue as I emailed them so many times, but failed to do so. Polite emails with absolutely no substance.
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Reviews for carhartt.com/gb
5 Jun 2024
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Answer by carhartt.com/gb
6 Jun 2024
Thanks very much for your positive review! We're so happy to hear that you were pleased with the delivery, goods, and customer service at Carhartt. Thanks again for your support.
Regards,
Carhartt Europe
5 Jun 2024
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Answer by carhartt.com/gb
6 Jun 2024
Thanks for taking the time to share your feedback about Carhartt! We are so glad to hear that you have been enjoying our products. At Carhartt, we strive to make quality apparel and gear for hardworking people and we're always thrilled to hear when our customers appreciate it. Thank you for your continued support!
Regards,
Carhartt Europe
4 Jun 2024
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Answer by carhartt.com/gb
5 Jun 2024
Thank you for your kind review! We are so pleased you are happy with your Carhartt experience. We work hard to provide the best quality goods and excellent customer service. It is our goal here at Carhartt to make sure every customer is satisfied with their purchase and any interaction they have with us. We appreciate your feedback and look forward to seeing you again soon!
Regards,
Carhartt Europe
4 Jun 2024
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Answer by carhartt.com/gb
5 Jun 2024
Thanks for the great review! We're so glad that you had a positive experience with our delivery, goods, and customer service. We strive to provide the best products and services for our customers, and we're delighted you felt satisfied. We look forward to helping you again soon!
Regards,
Carhartt Europe
4 Jun 2024
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Answer by carhartt.com/gb
5 Jun 2024
Thank you so much for your great review of Carhartt workwear! We really appreciate your feedback and are glad that you love our products. Here at Carhartt, we strive to create quality and durable garments that will last you through any task. We're delighted to know that your experience with us has been a positive one!
Regards,
Carhartt Europe
4 Jun 2024
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Answer by carhartt.com/gb
5 Jun 2024
Thank you for such a great review! We're so happy to hear that you had a great experience with us. We take pride in delivering quality goods and providing excellent customer service, so it's great to hear that your expectations were met. Thank you for supporting Carhartt and we look forward to seeing you again soon!
Regards,
Carhartt Europe
3 Jun 2024
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Answer by carhartt.com/gb
4 Jun 2024
Thank you for your great rating! We at Carhartt are dedicated to providing our customers with quality and durable workwear, so we're thrilled that you've had a great experience with us. We understand that quality and comfort are important factors in the workwear industry, and we strive to ensure that each of our products meet those standards. Your feedback is always appreciated, so thank you for taking the time to let us know how we're doing.
Regards,
Carhartt Europe
3 Jun 2024
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Answer by carhartt.com/gb
4 Jun 2024
Thank you so much for the kind feedback! We here at Carhartt believe in offering the highest quality of workwear, and we strive to make sure our customers are always satisfied. We appreciate your positive review, and we hope you continue to trust us as your go-to source for top-notch workwear.
Regards,
Carhartt Europe
3 Jun 2024
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Answer by carhartt.com/gb
4 Jun 2024
Thank you for taking the time to leave us your feedback, we really appreciate it. We’re glad that you gave us 5/5 for our goods and overall rating. We strive to provide quality products that make a difference in our customers' daily lives.
We're sorry to hear that you were not entirely satisfied with the delivery and customer service experience. Rest assured, we take customer service very seriously here at Carhartt and it's our first priority to ensure that all of our customers receive the best possible service.
Regards,
Carhartt Europe
3 Jun 2024
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Answer by carhartt.com/gb
4 Jun 2024
Thanks for taking the time to review Carhartt! We are so glad that you enjoyed our goods, delivery and customer service with five star ratings. We strive to provide the best possible experience for our customers because we appreciate them and value their feedback. At Carhartt, we take pride in offering the highest quality products and services. Thanks again for your glowing review!
Regards,
Carhartt Europe
3 Jun 2024
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Answer by carhartt.com/gb
3 Jun 2024
Thank you for taking the time to review us, we really appreciate it! We are thrilled to hear that you love our Carhartt workwear and that it serves you well. Here at Carhartt, we strive to provide the best quality clothing for those who need it most. We hope you continue to find our workwear both comfortable and reliable. Thank you again for your kind words.
Regards,
Carhartt Europe
2 Jun 2024
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Answer by carhartt.com/gb
3 Jun 2024
Thanks so much for your fantastic review! We really appreciate you taking the time to share your thoughts on our Carhartt clothing line. At Carhartt, we always strive to make sure our customers have the best experience possible and are happy with their purchase. We understand that everyone’s individual needs and preferences are different, and we’re proud to create workwear products that can be tailored to fit any lifestyle. Thank you again for your kind words!
Regards,
Carhartt Europe
2 Jun 2024
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Answer by carhartt.com/gb
3 Jun 2024
Thank you for taking the time to review Carhartt! We are so glad that you had a great experience overall. We pride ourselves on delivering quality, durable workwear and we always strive to exceed expectations. Your feedback is invaluable and we appreciate it! Thank you for being a loyal customer.
Regards,
Carhartt Europe
7 Oct 2023
Verified review
The jacket is great and very unique I’ve not seen anyone wearing one in England yet, that’s one reason I chose it plus the brand produces good quality clothing, its warm has very good wind resistance, I had to wear it once on a motorcycle without any issues at high speeds because I was late for an appointment, the jacket has lots of interesting feature's in the build quality you can’t appreciate them looking at photos, the Zip is very good quality, but I’d be happier if it was more chunky like the one on my Canada goose bomber jacket. I would of liked a faster delivery option I would of happily paid extra for that, I ordered the coat mid day Saturday, it was despatched Monday landed in England on Wednesday night and it arrived Friday morning.
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Answer by carhartt.com/gb
9 Oct 2023
Thank you for your feedback! We appreciate that you chose Carhartt and that you were able to put its quality and wind resistance to the test in the form of a motorcycle ride. We know our customers are busy folks and we try to get them their orders as soon as possible. It's great to hear that your order arrived when it did, even though you would have liked a faster delivery option. We are investigating the travel time for our packages in the UK since this should be a lot faster, we will also use your case to see if this can be included in the investigation. Our apologies that it took so long before your order arrived.
As for the zip, we strive to provide quality craftsmanship across all of our products and we hope you enjoy what we have to offer. Nevertheless, we will forward your message regarding the zip to our Merchandising department!
Thanks again for your review!
Regards,
Carhartt Europe
18 Dec 2023
Verified review
Your delivery was swift, but it was an expensive item for us (our sons Christmas present) and we did not receive any tracking or delivery notification, it was only by coincidence we were here to receive it as we had left home for a long weekend away but popped back home as we'd forgotten something, however give the driver his due, I left a note for any deliveries to be left in a safe place and he put it there but we'd just arrived back home in time, otherwise it would of been outside to the elements for 4 days on our secluded patio
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Answer by carhartt.com/gb
18 Dec 2023
Thank you for your honest feedback! We know how important it is to receive packages on time, especially when the item is a special present like this one. We're glad you got home in time to collect your package but understand that this isn't always possible. At Carhartt, we always strive to provide reliable delivery services and help make sure that our customers’ items arrive safely and on time. Thanks again for sharing your experience with us!~
Regards,
Carhartt Europe
19 May 2024
Verified review
Easy option to trial items. Ordering and returns a doddle.
It’s a good online shop, the prices are a little more than you can find online but the ordering process has been combed over and works better than previously experienced. Previous annoyances have been well taken care of and compensated. items arrive quickly considering they come from “over the sea” what I like most is the ease of return. You get a self adhesive label in with the order. Minimum order for free delivery is low this all makes it a no brainer for trying items out, refunds seem a little swifter but still “unhurried”
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Answer by carhartt.com/gb
21 May 2024
Thank you for your review and we're thrilled that you appreciate the improvements we made to our ordering process and returns policy. We strive to make Carhartt as easy and effortless to shop with as possible, so we're glad to know you appreciate it. We understand that customers are always looking for the best deals online, but we hope you know that the quality and durability of our products go hand in hand with their prices. Thanks again for your feedback – we value it more than anything!
28 Dec 2023
Verified review
Chat staff superb
Easy to use website. Only problem is if you use it in Edge - the payment buttons just take you to an error screen, but that's okay, just move to Chrome or some other browser just for that shop. Good quality gear and not too expensive. When I had problems using it in Edge the chat staff were very helpful. When we finally twigged it might be my browser it was very easy (once I'd switched to Chrome).
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Answer by carhartt.com/gb
29 Dec 2023
Thanks for the awesome review, we really appreciate it! We're stoked to hear that you had a great experience with our website, and that you found our gear to be high quality and reasonably priced. We strive to ensure a smooth and hassle-free shopping experience when visiting us online, so we're sorry that you encountered some trouble when using Edge. However, we are glad that our chat staff were able to help you out and that it was easy for you to switch over to Chrome. Thanks again!
Regards,
Carhartt Europe
17 Nov 2023
Verified review
Customer service was exceptional. I had cause to call them when trying to place and order, the phone was answered promptly by a human and the issue resolved. Following receiving my order I had to email them to request an invoice, and this was again answered very quickly. The quality of the service and the products is excellent!
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Answer by carhartt.com/gb
20 Nov 2023
Thank you so much for your feedback, we're glad to hear that you had a great experience with us! We strive to make sure our customers have the best service and quality products they need. We take pride in being able to deliver exceptional customer service and quickly resolve any issues you might be having. Thanks again for your kind words, we're so glad you enjoyed our products and services!
Regards,
Carhartt Europe
8 Dec 2023
Verified review
Fantastic product!
Fantastic product, made to Carhartt’s typically excellent standards. The hoody is a thick sweatshirt material, so great for UK winters, and discovering a smaller pocket, around the size of an small wallet/ purse, inside the usual pocket on the front of a hoody, was a great surprise.
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Answer by carhartt.com/gb
11 Dec 2023
Thanks so much for sharing your feedback! We are so stoked that you enjoyed the thickness of the hoody and discovered the extra pocket. We strive to produce high-quality apparel with unexpected features to keep our customers happy and ready for whatever life throws their way. Thanks for being part of the Carhartt family!
Regards,
Carhartt Europe
9 Dec 2023
Verified review
There is no better made work clothing than Carharrt. Add to that the discounts they offer means they are simply the best. I have bought lots of clothing from them and never been less than amazed never mind happy. And just for the record this is an unsolicited response. GG
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Answer by carhartt.com/gb
11 Dec 2023
Thank you so much for the kind words about Carhartt! We really appreciate all the compliments. It's our goal to provide our customers with high-quality and trusted workwear that they can rely on. We're so glad to hear that your experience has been positive and that you've enjoyed the discounts we offer! Thanks again for taking the time to share your thoughts with us, it means a lot. We hope that you have an amazing Christmas!
Regards,
Carhartt Europe