carhartt.com/gbReviews:
1,311 reviews in the last 12 months3,220 total reviews
Excellent
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Most relevant positive review
28 May 2024
Verified review
I ordered these because I was looking for a pair of saftey boots that I could use for carpentry as well as some light hiking. When I first tried them on they were quite uncomfortable on the bridge of my feet when walking, I later found that this was due to a peice of suede between the steel cap and the laces that was pushing against the top of my feet when the boot was flexing, so after a bit of wearing in / pushing this flap down and loosening the laces they are now very comfortable. They look great for work or walking around. They kind of feel like a hybrid between trainers and work boots. They're also really easy to take on and off.
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Most relevant negative review
9 Dec 2023
Verified review
Poor customer service & didn't receive items. My order was confirmed but never went through and I wasn't informed. Payment did not come out. I had purchased on Black Friday sale. I didn't receive confirmation email, so I emailed customer service and was assured that the order was confirmed and would take 4-7 business days to dispatch. When I emailed about it again, I was told the payment didn't work (despite it showing as confirmed on my booking confirmation screenshot)and I needed to put my order through online - but at the raised prices. When I asked about why I had to pay the full price considering I had a confirmation number for the sale price, I was given a 10% discount code which didn't cover the difference. The code ended up not working. I once again emailed with a screenshot, and was told they had no IT issues and that the code should work. It didn't work and didn't apply any 10% discount at checkout. But they did not address the fact that the code didn't cover the difference between sale and full prices. I left it at that.
Funnily enough, I got notifications from the Shop app about this order being created, and then I was sent an email to review my order - which I never even received. Carhartt had many chances to rectify the issue as I emailed them so many times, but failed to do so. Polite emails with absolutely no substance.
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Reviews for carhartt.com/gb
29 Apr 2024
Verified review
Reviewing online shop and delivery as opposed to Carhartt clothes quality and style, which I already like and would rate a 5.
3 stars are for slow delivery. Ordered on a Thursday and received following Wednesday through 48hr Royal Mail service.
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Answer by carhartt.com/gb
30 Apr 2024
Thank you for taking the time to review our products, we work with two different review partners and you will most likely still receive a product review request. We keep these seperately to receive the most feedback as possible without having to ask the customer to answer all questions at once. We are so glad to hear that you already enjoy the quality and style of our Carhartt clothes. At Carhartt, we strive for efficiency and customer satisfaction. We appreciate your feedback on the slow delivery, and will work towards improving our delivery services in the future. This is currently an ongoing topic that is discussed daily internally within Carhartt.
Regards,
Carhartt Europe
5 Apr 2024
Verified review
Communication and delivery times need to improve. I love the clothes - but will not be using this site regularly in future - simply due to the delivery times. Clothes fabulous - really comfy and hard wearing. Just what I was after.
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Answer by carhartt.com/gb
8 Apr 2024
Thanks for your review! We're glad you love the clothes and find them comfortable and hard wearing. We always strive to provide our customers with the best experience possible, however it seems like we haven't been able to meet your expectations in terms of delivery times. As Carhartt, we believe that delivering quality products in a timely manner is the key to customer satisfaction, and we apologize if this has not been the case for you. We would love to have another chance to prove our commitment to customer service. Please do not hesitate to share your experience in detail with us at customercare@carhartt.com so we can help ensure your next experience will be better.
Regards,
Carhartt Europe
1 Dec 2023
Verified review
Subject to change but I can’t rate it any higher yet as I’ve still not got my order. And getting these automated rating things when it’s gone tits up isn’t exactly improving my mood or leading to a higher rating!
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Answer by carhartt.com/gb
4 Dec 2023
hank you for taking the time to share your experience, and we sincerely apologize for any inconvenience caused by the delay in receiving your order. We understand how frustrating it can be, and we want to assure you that we are here to assist you in resolving this matter promptly.
If you haven't received your order yet, please accept our apologies for the delay. We take these situations seriously, and we're committed to making things right for you. To address this issue, we kindly ask you to contact our dedicated customer service team at customercare@carhartt.com. Our team is ready to investigate the status of your order and provide the necessary assistance to ensure a satisfactory resolution.
We understand the impact that automated rating requests can have, especially when faced with challenges in your order. Our main goal is to ensure your satisfaction, and we appreciate your understanding as we work to improve your experience.
Once again, we apologize for any inconvenience, and we appreciate your patience. We look forward to assisting you and making things right.
Regards,
Carhartt Europe
16 Jan 2024
Verified review
Couldn't return an item as had binned original packaging and coat was too big ended up having to keep a coat which was no good and spend another 150 quid for a smaller size as was a Christmas present
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Answer by carhartt.com/gb
17 Jan 2024
We sincerely apologize for any inconvenience you experienced while attempting to return your recent purchase. We understand the frustration of not being able to return the item due to the absence of the original packaging, especially when the size was not suitable.
We deeply regret any disappointment this may have caused, especially considering it was intended as a Christmas present. To address this matter promptly and ensure your satisfaction, we kindly request that you reach out to our Customer Service team at customercare@carhartt.com. Our dedicated representatives will be more than happy to assist you in finding a suitable solution and exploring available options.
Your feedback is invaluable to us, and we are committed to making your experience with Carhartt as seamless as possible. Please include your order number and any relevant details when contacting Customer Service to expedite the process.
Once again, we apologize for any inconvenience caused and appreciate your understanding as we work towards resolving this matter to your satisfaction.
Thank you for choosing Carhartt, and we look forward to assisting you further.
Regards,
Carhartt Europe
29 Jan 2024
Verified review
I am awaiting a refund for goods returned. You have taken money for the new order for a smaller size straight away but, I have not been credit for the larger size tracksuit bottoms I returned?
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Answer by carhartt.com/gb
31 Jan 2024
Thank you for your valuable feedback! We are sorry to hear that you haven't received credit for the larger size bottoms that you returned. At Carhartt, we strive to ensure the best customer experience, and we regret if we fell short of your expectations. Could you please contact our customer service department at customercare@carhartt.com so we can help out with this situation. We apologize for the major misconvenience.
Regards,
Carhartt Europe
26 Mar 2024
Verified review
Twice placed orders with confirmation emails stating products available and twice both orders later cancelled due to prodcuts not being available. Go to other sellers, more reliable.
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Answer by carhartt.com/gb
27 Mar 2024
Thank you for taking the time to provide us with your feedback. At Carhartt, we strive to offer the most quality products in the market. We understand how frustrating it is to wait for a product that isn't available – and we apologize for any inconvenience this has caused. y. Thanks again for taking time out of your day to leave us a review and once again we sincerely apologize for not having enough stock for the required item twice.
Regards,
Carhartt Europe
24 Mar 2024
Verified review
The picture of the product colour is deceiving I’ve only taken it out to wear now and was so disappointed your web states brite orange as a colour this is more than bright is neon
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Answer by carhartt.com/gb
25 Mar 2024
Thanks for your review! We’re really sorry to hear that the colour wasn’t what you expected. At Carhartt, we strive to provide our customers with the highest quality clothing that’s both sustainable and stylish. We pride ourselves on creating products that are true to their colour and we apologize that this wasn’t the case here. We will be internally discussing this with our Merchandising department.
Thank you for bringing this to our attention and for giving us your valuable feedback.
Regards,
Carhartt Europe
5 Nov 2023
Verified review
It's just workwear
I have been using Carhartt in photographic shoots since 1991. Then, it was alternate. Now it is mainstream. Ultimately, it is just workwear. Let's not pretend it is anything else.
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Answer by carhartt.com/gb
6 Nov 2023
Thank you for sharing your thoughts on Carhartt workwear. We appreciate your long history with the brand, dating back to 1991. It's interesting to see how Carhartt has evolved from being an alternative choice to becoming a mainstream brand. While its core identity is firmly rooted in workwear, it's also gained recognition for its durability and timeless design, appealing to a diverse audience.
We acknowledge that perceptions may vary, and we're here to support you with any questions or concerns you might have. If there's anything specific you'd like to discuss or if you need assistance, please don't hesitate to reach out to me at jengelsman@carhartt.com. Your feedback is important to us, and we're dedicated to providing the best customer support possible.
Regards,
Julian Engelsman
Senior D2C Associate
Carhartt Europe
8 Jan 2024
Verified review
I returned my polo shirt as it was too big back in December, I followed all the returns instructions given and I have not had any confirmation of the return or any refund yet.
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13 Jan 2024
Verified review
Item did not arrive within promised amount of time. Had to fill out a form by hand and scan it in (in 2024) to get them to look into where it was. Eventually arrived though.
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Answer by carhartt.com/gb
15 Jan 2024
Thank you for your review and patience. We're glad to hear that your item eventually arrived! Here at Carhartt, we strive to deliver quality products and make our customers happy. We apologize for the delay in getting your item to you, and we will take this feedback into account as we continue to improve our delivery process.
Regards,
Carhartt Europe
24 Nov 2023
Verified review
Received defective product. Was asked to send pictures which I did. They wanted a picture of something that did not exist so they so they would not exchange the product
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Answer by carhartt.com/gb
27 Nov 2023
We sincerely apologize for any inconvenience you've experienced with your recent order, and we appreciate your patience as we work to resolve this matter.
Upon reviewing our records, we see that one of our colleagues has initiated the reshipment process and communicated this to you last Friday. However, we understand the importance of ensuring that you received this information.
To confirm the status and details of the reshipment, could you please check your email inbox, including any spam or junk folders, for a message from us sent on that date? If you haven't received the communication, we apologize for any oversight, and we kindly ask you to contact our customer care team at customercare@carhartt.com.
Regards,
Carhartt Europe
10 Feb 2024
Verified review
Quicker turnaround of returns, I appreciate they say x/y days but at least send an update that they have received my return and the refund is getting processed!
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Answer by carhartt.com/gb
12 Feb 2024
Dear Mr. Emanuel,
our sincerest apologies for the delay in the refunding of your return.
Unfortunately, I do not see the return yet in our processing system, could you please inform me which item(s) were send back so I can manually start the refund process for you. I can see that the return was started and arrived in our first warehouse in Swindon, which is why I can instantly start the refund process manually.
Please provide the information on which item was returned to jengelsman@carhartt.com
Regards,
Carhartt Europe
15 May 2024
Verified review
Didn't deliver...
Took order and payment but didn't delivery ... had to chase refund and wait. Good will geture would help to compinsate for this poor service.
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Answer by carhartt.com/gb
16 May 2024
Thank you for taking the time to provide us with your feedback. We know that our customers value convenience and quality service, and we apologize for not meeting your expectations. At Carhartt, we strive to make sure our customers are well taken care of and provided with the highest quality of service and products. I see that the order was returned to us as the delivery address was incorrect, we will investigating on this in order to improve our communication in this type of scenario. Thank you again for your feedback!
18 Mar 2024
Verified review
The length is good, but I thought it would be slightly more loose fitting since it’s advertised as a loose fit hoodie. It really hugs the body
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Answer by carhartt.com/gb
19 Mar 2024
Thanks for taking the time to review our Carhartt hoodie! We appreciate your feedback and we’re sorry it didn’t meet your expectations. Our loose fit hoodies are designed to provide comfort and flexibility, as well as style. We are continuously striving to improve our product quality and design. Thank you again for your input, we will share this review with our Merchandising department so they can investigate internally!
Regards,
Carhartt Europe
27 Nov 2023
Verified review
Your website is really clunky. Wouldn't accept my parents address as it has a house name. Kept crashing. Made me not want to order ever again
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Answer by carhartt.com/gb
27 Nov 2023
We apologize for the inconvenience you faced on our website. We're actively addressing issues related to address input and site stability. Your feedback is crucial, and we're committed to improving. Please consider giving us another chance, and feel free to share any additional details at jengelsman@carhartt.com
Regards,
Julian Engelsman
Senior D2C Operations Associate
Carhartt Europe
13 Dec 2023
Verified review
I had an issue with my parcel as it was delivered to wrong address. The process of trying to log it and get rectified is painful and long.
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Answer by carhartt.com/gb
18 Dec 2023
Thanks for the review, we really appreciate it. We're sorry to hear of your experience when trying to log your parcel issue. At Carhartt, our goal is to make sure our customers always have an enjoyable shopping experience with us. We're continuously looking for ways to improve our process and ensure that your orders get delivered safely and quickly. We will be investigating internally if and how we can improve this process.
Regards,
Carhartt Europe
28 May 2024
Verified review
Sizes are much bigger than usual.
I really like the style of the T-shirts. Unfortunately large is bigger than a normal large and Medium is too tight. Just not for me.
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Answer by carhartt.com/gb
29 May 2024
Thank you for your feedback! We appreciate you taking the time to review our product. We understand that sometimes the fit of apparel isn't perfect, so we try to work on this as much as possible. We strive to provide our customers with quality garments that can work for everybody, so we apologize that the sizing for this product was not correct for you. Let us know if there is anything else we can do for you!
Regards,
Carhartt Europe
14 Jan 2024
Verified review
Waiting on orders very long time and money on returns takes a long time to go back into account. I am currently waiting on an order.
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Answer by carhartt.com/gb
15 Jan 2024
Thank you for taking the time to provide us with your feedback. We understand that it can be frustrating when orders take longer than expected and we apologize for any inconvenience. At Carhartt, our goal is to deliver quality products in an efficient manner and we always strive to exceed customer expectations. We take customer satisfaction seriously and appreciate you taking the time to share your experience with us. Please make sure to contact our customer service at customercare@carhartt.com if your order has not arrived yet.
Regards,
Carhartt Europe
15 Jan 2024
Verified review
Still waiting on a refund . 2 weeks later..
I wouldn't recommend buying online due to the backwards refund and returns system
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Answer by carhartt.com/gb
16 Jan 2024
I hope this message finds you well. I sincerely apologize for the inconvenience you've experienced with your refund process, and I understand the frustration of waiting for an extended period.
To ensure we address this matter promptly, I kindly request you to contact me directly at jengelsman@carhartt.com. By reaching out to me, we can expedite the investigation into your case and initiate the refund process manually.
I truly value your feedback, and I want to assure you that we take these issues seriously. Your satisfaction is our priority, and we are committed to resolving this matter to your utmost satisfaction.
Once again, I apologize for any inconvenience caused, and I appreciate your patience as we work to resolve this issue promptly. Your feedback is invaluable, and it helps us improve our services.
Regards,
Carhartt Europe
12 Jan 2024
Verified review
Sent the wrong item. Still waiting for the correct item two weeks later. Limited communication from customer services.
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Answer by carhartt.com/gb
12 Jan 2024
I sincerely apologize for the inconvenience and frustration caused by the mix-up with your recent order. This is certainly not the experience we aim to provide, and we deeply regret any inconvenience this has caused you.
To expedite the resolution process and ensure I can address your concerns promptly, I kindly request that you forward the email correspondence you've had with our customer service team to my attention at jengelsman@carhartt.com. Rest assured that I take this matter seriously, and I'm committed to rectifying the situation as soon as possible.
Regards,
Julian Engelsman
Senior D2C Operations Associate
Carhartt Europe