carhartt.com/gbReviews:
1,308 reviews in the last 12 months3,216 total reviews
Excellent
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Most relevant positive review
28 May 2024
Verified review
I ordered these because I was looking for a pair of saftey boots that I could use for carpentry as well as some light hiking. When I first tried them on they were quite uncomfortable on the bridge of my feet when walking, I later found that this was due to a peice of suede between the steel cap and the laces that was pushing against the top of my feet when the boot was flexing, so after a bit of wearing in / pushing this flap down and loosening the laces they are now very comfortable. They look great for work or walking around. They kind of feel like a hybrid between trainers and work boots. They're also really easy to take on and off.
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Most relevant negative review
9 Dec 2023
Verified review
Poor customer service & didn't receive items. My order was confirmed but never went through and I wasn't informed. Payment did not come out. I had purchased on Black Friday sale. I didn't receive confirmation email, so I emailed customer service and was assured that the order was confirmed and would take 4-7 business days to dispatch. When I emailed about it again, I was told the payment didn't work (despite it showing as confirmed on my booking confirmation screenshot)and I needed to put my order through online - but at the raised prices. When I asked about why I had to pay the full price considering I had a confirmation number for the sale price, I was given a 10% discount code which didn't cover the difference. The code ended up not working. I once again emailed with a screenshot, and was told they had no IT issues and that the code should work. It didn't work and didn't apply any 10% discount at checkout. But they did not address the fact that the code didn't cover the difference between sale and full prices. I left it at that.
Funnily enough, I got notifications from the Shop app about this order being created, and then I was sent an email to review my order - which I never even received. Carhartt had many chances to rectify the issue as I emailed them so many times, but failed to do so. Polite emails with absolutely no substance.
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Reviews for carhartt.com/gb
27 Oct 2023
Verified review
Unpleasant Return Experience
I recently received a jacket from Carhartt that was larger than my preference. When I decided to return it, I encountered several issues.
First, the replacement form was missing from the parcel, so I had to fill it out myself.
After sending the parcel back, it was received a few days later. However, it's been over two weeks now, and I'm still waiting for my refund. When I reached out to Customer Care via email, they informed me that it could take up to 21 working days to process my refund after receiving the parcel. This is the first time I've encountered such a lengthy delay in getting a refund for a return.
I won't make any further online purchases from Carhartt.
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Answer by carhartt.com/gb
30 Oct 2023
Thanks for taking the time to provide us with your feedback! We're sorry that you had difficulty with returning your jacket and that it's been over two weeks since you sent it back. We understand how vital our customers' satisfaction is and we strive to make sure that every experience reflects our commitment to excellent customer service. We apologize for any delay in processing your refund and want to assure you that we take this feedback seriously as we look for ways to improve our return process. We value your experience and hope you will give us another chance in the future!
Regards,
Carhartt Europe
GD
Gina D.
Dublin
29 Dec 2023
Verified review
Courier Service terrible
Carhartt service and after service was excellent. However, the courier service they use is appalling. I won’t order directly from Carhartt again because of this. They made no effort to ring the doorbell to see if anyone was home, which we were, just left the package outside. I received an email to say the package was left in a safe place, the porch. We do not have a porch.
The jumper is excellent, just as you might expect from Carhartt, but the courier company is terrible.
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Answer by carhartt.com/gb
2 Jan 2024
Thanks for your review and for being a Carhartt customer! We really appreciate you taking the time to tell us about your experience. While we're glad you like the jumper, we understand that the courier service isn't up to our standards. At Carhartt, we're committed to delivering exceptional quality in all aspects of our service. That means making sure everyone have a great experience when they shop with us — from browsing our selection online to receiving their order. We'll be sure to pass along your feedback. Thank you once again for taking the team in writing us a review.
Regards,
Carhartt Europe
6 Jan 2024
Verified review
I can’t give this a true or fair rating because the jacket was too large, I ordered a medium and it was so big, you could have mistaken it as an XXL in size. I would need to order an XSmall because it was so BIG. However the quality of the jacket Felt good and warm.
Carhartt refund policy however does SUCK! Please be aware that they have a 21 working days before you could possibly get a refund, which I have to say is a joke compared to other online stores!
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Answer by carhartt.com/gb
8 Jan 2024
Thanks for taking the time to share your experience with us! We appreciate the kind words about the quality of our jackets, and we understand how important fit is when shopping online. We always strive to provide true sizing and apologize if you’re having trouble finding a better fit. We understand that refunds are a major part of shopping online and we always do our best to make sure that customers are happy with their purchase. Thank you in regards to your feedback about our return period, we are investigating internally to see how we can lower the amount of maximum days before you customers receive their refund. Thanks again for your feedback – we value it!
Regards,
Carhartt Europa
11 Oct 2023
Verified review
The trouser design was right to start with why change it!!? the new trousers are not regular fit so don't slip over work boots or shoes, the pockets are in a wrong configuration there's no dark brown colour choice and the life span has been shortened through a change of material the finish of the trousers are not exceptable considering the price thay are sold at the carhartt business is going go run isalf into the Ground if it carries on like this!!
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23 Feb 2024
Verified review
Ordered from the website.
When it got to a delivery office close by it said it was addressed incorrectly, however I had another parcel from someone else addressed the exact same delivered the same day. I also used your chat feature and they assured me it wasn’t addressed incorrectly. I now have to wait a month to get a refund. Only giving it more than 1 star due to the staff that helped in the chat.
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Answer by carhartt.com/gb
27 Feb 2024
Thank you for taking the time to leave us a review and for your patience while we sort out this issue. We appreciate your kind words regarding our chat staff, they are always dedicated to providing our customers with the best possible experience. At Carhartt, we strive to ensure that all orders are delivered on time and correctly, so it is unfortunate that this was not the case in this instance. We will be internally investigating what has gone wrong here, it seems that for some reason the carrier was not able to find your address even though it is correct. Our sincerest apologies for the major inconvenience.
Regards,
Carhartt Europe
18 Oct 2023
Verified review
I can't deny there clothing is fantastic, although I've had issues regarding a couple of things, first one purchased the double fronted work pants, but the only way to gain the inserts for the knees was a friend in America, second one bought a belt to small my fault to be fair, but getting a replacement which I still don't have is taking far to long, hopefully it should be with me soon
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Answer by carhartt.com/gb
20 Oct 2023
Thank you for taking the time to review our Carhartt line! We are so glad to hear that you think our clothing is fantastic. We understand that there have been some issues in getting the knee inserts or a replacement belt, and we apologize for any inconvenience caused. Thanks again for your feedback!
Regards,
Carhartt Europe
14 Apr 2024
Verified review
Order not actually sent ?
Despite having a Royal Mail tracking number my order still shows as "we're expecting it" 10 days after placing the order. I have not received any emails to let me know there is a delay so I'm not really sure what has happened. Pretty disappointing.
Update: As of 22 April this is still not resolved. Customer care did not even reply to my email. I still have no tracking number.
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Answer by carhartt.com/gb
23 Apr 2024
Our apologies for the lack of communication from our customer service department.
Besides investigating what happened there, I would like to start either the reshipment or refund process for you.
I can see that RoyalMail did not process the order correctly upon receiving it from us, therefore it seems to be stuck in one of their warehouses.
Could you please inform me at jengelsman@carhartt.com if you would prefer a reshipment or a refund?
Once again my sincerest apologies for the delay.
Regards,
Julian Engelsman
Senior D2C Operations Associate
Carhartt Europe
15 Dec 2023
Verified review
Terrible customer service. Claim to have lost 2/3 of my purchased products on its way here wich is very unlikely since the pack was still sealed at the arrival. If there was more than one pack on its way then there would have been more than one sending number...
No updates from service!
Just terrible the whole thing. First and last ever purchase from Carhartt for me!
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Answer by carhartt.com/gb
18 Dec 2023
We are truly sorry to hear about the issues you encountered with your recent purchase from Carhartt. Your experience is not reflective of the high standards we strive to maintain in both our products and customer service.
Losing a significant portion of your order during transit is indeed concerning, and we want to investigate and resolve this matter promptly. To better assist you, we kindly ask that you reach out to our Customer Service team at customercare@carhartt.com. Please provide your order details and any relevant information, so we can thoroughly address the situation and offer a suitable resolution.
We appreciate your understanding and the opportunity to make things right. We are committed to ensuring a positive experience for our customers, and we sincerely apologize for any inconvenience caused.
25 Feb 2024
Verified review
This is my first foray into the Carhartt world. The one size hat that I purchased isn’t exactly generously made. In fact it’s small to the extent that it’s nigh on useless to me, so I’ll be giving it to a young family member who will hopefully be able to use it. Delivery was slow compared with other vendors I routinely purchase goods from.
Very disappointed indeed.
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Answer by carhartt.com/gb
27 Feb 2024
Thanks for giving Carhartt a shot! We’ve been crafting quality workwear since 1889, so we understand that it can be tricky to find the right fit. We apologize for the slow delivery, but we’re glad to hear that you’ll have the chance to pass the hat along to a young family member who will be able to use it. Our team is always striving to build better products and perfect our service, so if there’s anything else we can do, please don’t hesitate to reach out at customercare@carhartt.com.
I can understand that this purchase did not give out the best impression of us here at Carhartt, I do hope that you will give us another chance.
Regards,
Carhartt Europe
10 Feb 2024
Verified review
Warranty is not as listed on website. Thought they would stand by their products but they don’t. Bought 2 pairs of work trousers at nearly £250. After a year they are starting to go. Called carhartt expecting a repair but told they only offer a 6 month warranty. Website says different, no specific mention of period just says they stand by their products.
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4 Dec 2023
Verified review
The customer care is the worst I've ever encountered. They couldn't change an order while it was still in warehouse. Let it ship all the way to Ireland and then I had to return it to get the right size. I then asked for a discount code and was told there was none available and yet a hour later after I complained ,I was able to get one
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Answer by carhartt.com/gb
6 Dec 2023
Thanks for taking the time to share your feedback! We appreciate your loyalty and we're sorry about the experience you had in trying to find the right size.
Unfortunately when an order is created, it will create and fulfill the order within 5 minutes. The order is then automatically added to the pallet of orders which will go to the corresponding carrier. This is why orders cannot be changed after the order, since this will be somewhere in the big stack of orders on the pallets. I do understand your frustration due to this, especially regarding the discount code.
I would like to further investigate this with my customer service colleague that helped you. Would it be possible to send earlier corresponde with this agent to me at jengelsman@carhartt.com
Once again my sincerest apologies for the inconvenience.
I hope to hear from you soon.
Regards,
Julian Engelsman
Senior D2C Operations Associate
Carhartt Europe
. Thanks again for taking the time to share your review!
20 Feb 2024
Verified review
Recently bought women dungarees for my daughter who works with me they were £140
And we’re unfit for hard work so sent them back
However I wear your trousers black doubled lined copper rivets on by far the best hard wearing trousers I have ever worn 100% cotton
Shame the dungarees were not the same quality.
Regards Peter
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Answer by carhartt.com/gb
27 Feb 2024
Hi Peter, thanks for taking the time to leave us your feedback. We're glad to hear that you found our black trousers to be of high quality and that you love them! We understand that the women's dungarees you purchased weren't up to par with the quality you desired, and we're sorry for any inconvenience this may have caused. At Carhartt, our mission is to create durable workwear designed for hard work and serious play, so when it comes to craftsmanship and quality control we strive for excellence. We appreciate your honest feedback and we will be providing your feedback to our Merchandising department.
Regards,
Carhartt Europe
19 Dec 2023
Verified review
Very disappointed with the service received; wrong items delivered and then had the audacity to say wouldn’t send correct items until Post Office has returned wrong items - even though I provided proof of posting.
Through no fault of my own, I may not receive the ordered AND PAID FOR items in time for Christmas.
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Answer by carhartt.com/gb
21 Dec 2023
hope this message finds you well, and I sincerely apologize for the inconvenience you have experienced with our service. I understand the frustration and disappointment you must be feeling, and I want to assure you that we take your feedback seriously.
I want to personally address this matter to ensure a swift resolution. Could you please forward the customer support conversation to me at jengelsman@carhartt.com? This will allow me to investigate the issue thoroughly and take immediate steps to prevent such incidents from occurring in the future.
I understand the urgency of the situation, especially with Christmas approaching, and I am truly sorry that our service fell short of your expectations. Rest assured, we will make every effort to expedite the resolution and ensure that you receive the correct items as soon as possible.
Thank you for bringing this to our attention, and I appreciate your understanding as we work to rectify this situation promptly.
Regards,
Julian Engelsman
Senior D2C Associate
Carhartt Europe
NC
N C.
UK
18 Feb 2024
Verified review
Ordered £££'s clothing 3rd Feb - Still not here 18th Feb! - Avoid
Ordered £££'s clothing 3rd Feb - Still not received - several phone calls - my accounts has been debited.
I really wished I had read the reviews first - Avoid this company
Carhartt reply - No apology for the order not arriving yet they have taken my payment £££'s - no apology - seriosuly avoid this company
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15 Dec 2023
Verified review
Bought my hubby some items for Christmas as a nice surprise. They arrived with Carhartt tape across the box! Safe to say he knew what he was getting for Christmas! Very frustrating as he took the delivery. I’ve emailed Carhartt to inform but no reply. Marketing tape on box during Xmas season not necessary.
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Answer by carhartt.com/gb
18 Dec 2023
Thanks for letting us know about your experience - we understand the disappointment of a surprise being ruined. We value that you took the time to contact us and are sorry that you haven't had a response yet. At Carhartt, we're always striving to make our customers happy and hope we can still make this experience enjoyable for you. Thank you for your feedback - it helps us continue to improve our products and services.
Regards,
Carhartt Europe
24 Dec 2023
Verified review
Unbranded packaging at Christmas would be a really quite obvious and sensible option as both I and my wife know what we are getting as present because we saw the parcels arrive, it’s really quite annoying. Will think of using only companies that offer unbranded delivery bags as an option in future.
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Answer by carhartt.com/gb
27 Dec 2023
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by our packaging during the holiday season, and we genuinely appreciate your input.
We understand the importance of maintaining the element of surprise when it comes to gift-giving, especially during Christmas. Your concern about the branded packaging is valid, and we regret any frustration this may have caused.
Rest assured, we take your feedback seriously, and we will be discussing this matter with our Merchandising department. We recognize the importance of providing discreet packaging options, especially during festive occasions.
We value your loyalty and appreciate your willingness to share your thoughts with us. If you have any further concerns or suggestions, please feel free to reach out. We are committed to enhancing our customer experience, and your feedback is invaluable in helping us achieve that goal.
Regards,
Carhartt Europe
9 Jan 2024
Verified review
I ordered an item in November, Carhartt dispatched the wrong item. The onus was on me to get it back to them, which I did and sadly despite several emails and phone calls from myself they failed to get the correct item to me intime for Christmas. It was my Sons main Christmas present.
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28 Oct 2023
Verified review
Month to sort a refund? Crazy
Ordered a beautiful coat. Didn’t feel it was right (warm enough) for the winter. So returned it.
Did not get an email acknowledging receipt of the return. When I contacted them, they say refund will take up to 21 business days. That’s a month! Crazy delay. Enjoy my money
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15 Oct 2023
Verified review
Product 👍 Website/e-commerce 👎
The product is great! However the website needs to improve, you cannot cancel your order and you cannot find the drop-off points on the website. I think you can improve your eCommerce and make it more user-friendly and user-centred. Also, it takes too long to process a return.
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Answer by carhartt.com/gb
16 Oct 2023
We really appreciate you taking the time out to share your feedback. We take customer experience very seriously here at Carhartt, and we're constantly striving to improve our eCommerce journey and make it more user-friendly and user-centred. When it comes to returns, we understand that speed is key. That's why we're always looking for ways to streamline and make the process faster. Thank you for bringing this up, your points of improvement will be discussed internally in our eCommerce team!
Regards,
Julian Engelsman
Senior D2C Associate
Carhartt Europe
19 Jan 2024
Verified review
Have not received the refund for this item despite returning it- size large.
I had ordered an extra large and returned this too.
Received one refund but not the second refund- will expect to receive the second refund for the second order please
Jg.wilson@blueyonder.co.uk
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Answer by carhartt.com/gb
22 Jan 2024
Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for any inconvenience you've experienced with the refund for your returned items.
We understand the importance of resolving this matter promptly, and we'd like to assure you that we are committed to addressing your concerns. To expedite the resolution process, we kindly ask you to reach out to our dedicated customer support team in the UK. They are well-equipped to assist you with any issues related to your refund.
Please email our UK customer support team at customercare@carhartt.com, providing them with the details of your order, including order numbers and any relevant information about the returned items. This will enable them to investigate the matter thoroughly and ensure that the second refund is processed as soon as possible.
Best regards,
Carhartt Europe