carhartt.com/gbReviews:
1,281 reviews in the last 12 months2,891 total reviews
Excellent
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Most relevant positive review
7 Oct 2023
Verified review
The jacket is great and very unique I’ve not seen anyone wearing one in England yet, that’s one reason I chose it plus the brand produces good quality clothing, its warm has very good wind resistance, I had to wear it once on a motorcycle without any issues at high speeds because I was late for an appointment, the jacket has lots of interesting feature's in the build quality you can’t appreciate them looking at photos, the Zip is very good quality, but I’d be happier if it was more chunky like the one on my Canada goose bomber jacket. I would of liked a faster delivery option I would of happily paid extra for that, I ordered the coat mid day Saturday, it was despatched Monday landed in England on Wednesday night and it arrived Friday morning.
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Most relevant negative review
9 Dec 2023
Verified review
Poor customer service & didn't receive items. My order was confirmed but never went through and I wasn't informed. Payment did not come out. I had purchased on Black Friday sale. I didn't receive confirmation email, so I emailed customer service and was assured that the order was confirmed and would take 4-7 business days to dispatch. When I emailed about it again, I was told the payment didn't work (despite it showing as confirmed on my booking confirmation screenshot)and I needed to put my order through online - but at the raised prices. When I asked about why I had to pay the full price considering I had a confirmation number for the sale price, I was given a 10% discount code which didn't cover the difference. The code ended up not working. I once again emailed with a screenshot, and was told they had no IT issues and that the code should work. It didn't work and didn't apply any 10% discount at checkout. But they did not address the fact that the code didn't cover the difference between sale and full prices. I left it at that.
Funnily enough, I got notifications from the Shop app about this order being created, and then I was sent an email to review my order - which I never even received. Carhartt had many chances to rectify the issue as I emailed them so many times, but failed to do so. Polite emails with absolutely no substance.
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Reviews for carhartt.com/gb
8 days ago
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Answer by carhartt.com/gb
7 days ago
Thank you so much for taking the time to leave such a positive review! We are thrilled to hear that you had a great experience shopping with us!
At Carhartt, we strive to provide high-quality clothing and excellent customer service. Your satisfaction is our top priority, and we truly appreciate your kind words. We look forward to seeing you again soon!
Regards,
Carhartt Europe
8 days ago
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Answer by carhartt.com/gb
7 days ago
Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you had a great experience at our Carhartt store. Our team takes pride in providing top-notch customer service and quality products, so it means a lot to us that you were satisfied with your visit. We hope to see you again soon!
Regards,
Carhartt Europe
8 days ago
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Answer by carhartt.com/gb
7 days ago
Thank you so much for taking the time to leave us such a positive review. We are thrilled to hear that you had a wonderful experience with us and appreciate your kind words about our Carhartt clothing. Your satisfaction is our top priority, and we hope to continue exceeding your expectations in the future. Thank you for choosing Carhartt!
Regards,
Carhartt Europe
8 days ago
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Answer by carhartt.com/gb
7 days ago
Thank you so much for taking the time to leave a review! We're thrilled to hear that your experience with our store was a 5/5. Our team works hard to provide the best service and high-quality products for all of our customers. We appreciate your support!
Regards,
Carhartt Europe
KH
Kay H.
Hamburg
8 days ago
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Answer by carhartt.com/gb
7 days ago
Thank you so much for taking the time to leave us a 5-star review. We are thrilled to hear that you had a positive experience at our Carhartt store and we greatly appreciate your support.
Thank you again for choosing Carhartt, we look forward to seeing you again soon!
Regards,
Carhartt Europe
9 days ago
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Answer by carhartt.com/gb
9 days ago
Hey there! Thank you so much for the amazing review! We're thrilled to hear that you had such a great experience with our delivery, goods and customer service. We pride ourselves on providing top-notch quality and service to all of our customers. Keep rocking that Carhartt gear and we can't wait to see you back soon!
Regards,
Carhartt Europe
9 days ago
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Answer by carhartt.com/gb
8 days ago
Hey there! Thanks so much for taking the time to leave us a review. We're thrilled to hear that you had a 5-star experience with us. Our team aims to provide top-notch service and quality products, so we're happy to know we hit the mark! We appreciate your support and hope to see you again soon at Carhartt. Keep rocking those durable and stylish pieces!
Regards,
Carhartt Europe
9 days ago
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Answer by carhartt.com/gb
8 days ago
Thanks so much for the awesome review! We're thrilled to hear that you had such a great experience at our store. Our team works hard to provide top-notch customer service and it means a lot to us when our efforts are recognized.
We value your feedback and we're always looking for ways to improve. Thanks for choosing Carhartt and we hope to see you again soon!
Regards,
Carhartt Europe
10 days ago
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Answer by carhartt.com/gb
9 days ago
Thanks so much for taking the time to leave us a review. We're thrilled to hear that you had a 5-star experience at our store! It's great to know that our team was able to assist you in finding the perfect "Carhartt" pieces.
At our store, we pride ourselves on providing top-notch customer service and carrying quality products that stand the test of time. We're glad that we could meet your expectations and help you find what you were looking for.
We value your support and hope to see you again soon!
Regards,
Carhartt Europe
10 days ago
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Answer by carhartt.com/gb
9 days ago
Hey there, thank you for taking the time to leave a review! We're so glad to hear that you had an overall great experience with us and that our products and customer service met your expectations. We take pride in providing high-quality goods and excellent service to all of our customers. As for delivery, we always strive to get your orders to you as quickly as possible. We appreciate your feedback and hope to see you again soon at Carhartt!
Regards,
Carhartt Europe
10 days ago
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Answer by carhartt.com/gb
9 days ago
Thanks for taking the time to leave us a review. We love hearing that you had a great experience with our delivery, goods, and customer service.
At Carhartt, we believe in providing top-notch quality and service to our customers. We're stoked to hear that we hit the mark for you.
We appreciate your support and hope to see you back in our store soon!
Regards,
Carhartt Europe
10 days ago
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Answer by carhartt.com/gb
9 days ago
Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a 5-star experience with us. It means a lot to know that our hard work and dedication pay off for our customers. We strive to provide top-notch products and customer service, so we are glad we hit the mark for you!
We also want to thank you for choosing Carhartt as your go-to clothing brand. Our team works tirelessly to create durable and stylish pieces that last through even the toughest jobs. We are all about quality over quantity, and we're happy to see that it hasn't gone unnoticed.
And hey, we understand that sometimes there may be hiccups along the way. But rest assured, we are always here to listen and improve in any way possible. Thanks again for your support, and we can't wait to see you rocking your Carhartt gear!
Regards,
Carhartt Europe
10 days ago
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Answer by carhartt.com/gb
9 days ago
We appreciate you taking the time to leave us a review, it means a lot to us! We're so happy to hear that you had a great experience at our Carhartt store. Our team works hard to provide top-notch service and we're glad it didn't go unnoticed.
We're sorry to hear that some items were out of stock during your visit. As a company, we strive to keep our inventory fully stocked, but sometimes with high demand, certain items may sell out quickly. But don't worry, we are constantly restocking and would love for you to check back in with us soon!
Thanks again for your support and for choosing Carhartt. We hope to see you again soon!
Regards,
Carhartt Europe
10 days ago
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Answer by carhartt.com/gb
10 days ago
Thanks for taking the time to leave us a review, we really appreciate it! We're over the moon to hear that you had a great experience with our delivery and customer service - that's exactly what we strive for here at Carhartt.
We're all about providing top-notch quality goods and exceptional service to our customers, so it brings us joy to know that we hit the mark with you. We'll keep working hard to maintain this level of satisfaction!
Regards,
Carhartt Europe
10 days ago
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Answer by carhartt.com/gb
10 days ago
Thank you so much for taking the time to leave us a review! We're stoked to hear that you had a great experience at our store and gave us a solid 5-star rating. We appreciate your support and are thrilled to have earned your stamp of approval.
At Carhartt, we're all about providing high-quality, durable clothing that can withstand whatever the day throws at you. Our goal is to make sure our customers feel confident and comfortable in their gear, whether it's on the job or off the clock. It's awesome to hear that our products lived up to your expectations!
Thanks again for sharing your experience with us.
Regards,
Carhartt Europe
10 days ago
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Answer by carhartt.com/gb
10 days ago
Thanks for taking the time to leave us a review. We're thrilled to hear that you had an amazing experience with us, from the delivery to our customer service. We pride ourselves on providing top-notch service and it's always great to hear when we hit the mark.
We're all about quality and durability here at Carhartt, so we're stoked that you appreciate our products and our company's philosophy. Our team works hard to ensure that our customers are happy with their purchases and we're glad that we were able to exceed your expectations.
Thanks again for choosing Carhartt and we hope to see you again soon!
Regards,
Carhartt Europe
12 days ago
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Answer by carhartt.com/gb
10 days ago
Thanks so much for taking the time to review our store and giving us such a great rating! We are stoked to hear that you had an awesome experience at our Carhartt location.
At Carhartt, we strive to provide top-notch customer service and it looks like we hit the mark with you. We are constantly working hard to make sure our customers feel appreciated and leave happy with their purchases.
We can't thank you enough for choosing Carhartt for all your clothing needs.
Regards,
Carhartt Europe
13 days ago
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Answer by carhartt.com/gb
13 days ago
At Carhartt, we believe in creating durable and high-quality clothing that can stand up to anything life throws your way. We'll make sure to pass along your compliments to the team and keep working hard to make sure all of our customers have a great experience with us. Thanks again for choosing Carhartt!
Regards,
Carhartt Europe
13 days ago
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Answer by carhartt.com/gb
13 days ago
Wow, thank you so much for your amazing review! We are thrilled to hear that you had a fantastic experience with our delivery, goods and customer service. It means the world to us that you took the time to share your positive feedback.
Regards,
Carhartt Europe
13 days ago
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Answer by carhartt.com/gb
13 days ago
We're thrilled to hear that your overall experience with us was a 5/5, from delivery to the quality of our goods and our customer service. It means a lot to us that you had such a positive experience.
Best regards,
Carhartt Europe