carhartt.com/gbReviews:
1,296 reviews in the last 12 months3,200 total reviews
Excellent
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Most relevant positive review
7 Oct 2023
Verified review
The jacket is great and very unique I’ve not seen anyone wearing one in England yet, that’s one reason I chose it plus the brand produces good quality clothing, its warm has very good wind resistance, I had to wear it once on a motorcycle without any issues at high speeds because I was late for an appointment, the jacket has lots of interesting feature's in the build quality you can’t appreciate them looking at photos, the Zip is very good quality, but I’d be happier if it was more chunky like the one on my Canada goose bomber jacket. I would of liked a faster delivery option I would of happily paid extra for that, I ordered the coat mid day Saturday, it was despatched Monday landed in England on Wednesday night and it arrived Friday morning.
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Most relevant negative review
9 Dec 2023
Verified review
Poor customer service & didn't receive items. My order was confirmed but never went through and I wasn't informed. Payment did not come out. I had purchased on Black Friday sale. I didn't receive confirmation email, so I emailed customer service and was assured that the order was confirmed and would take 4-7 business days to dispatch. When I emailed about it again, I was told the payment didn't work (despite it showing as confirmed on my booking confirmation screenshot)and I needed to put my order through online - but at the raised prices. When I asked about why I had to pay the full price considering I had a confirmation number for the sale price, I was given a 10% discount code which didn't cover the difference. The code ended up not working. I once again emailed with a screenshot, and was told they had no IT issues and that the code should work. It didn't work and didn't apply any 10% discount at checkout. But they did not address the fact that the code didn't cover the difference between sale and full prices. I left it at that.
Funnily enough, I got notifications from the Shop app about this order being created, and then I was sent an email to review my order - which I never even received. Carhartt had many chances to rectify the issue as I emailed them so many times, but failed to do so. Polite emails with absolutely no substance.
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Reviews for carhartt.com/gb
8 Jun 2024
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Answer by carhartt.com/gb
10 Jun 2024
Thank you so much for your kind words and taking the time to leave us a review. We're so glad to hear that you had an overall positive experience with us at Carhartt. We believe in putting our customers first and making sure they are satisfied with their purchases. We strive to provide quality products, superior customer service, and an enjoyable shopping experience for all of our customers. Thank you again for your feedback and we look forward to seeing you again soon!
Regards,
Carhartt Europe
8 Jun 2024
Verified review
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Answer by carhartt.com/gb
10 Jun 2024
Thanks for the awesome feedback! We're thrilled to hear that you love Carhartt's workwear. We believe in creating quality clothing that not only looks great, but also stands up to your toughest jobs. We appreciate your satisfaction with our products and look forward to providing more of the same quality workwear in the future. Thanks for being a part of the Carhartt family!
Regards,
Carhartt Europe
8 Jun 2024
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Answer by carhartt.com/gb
10 Jun 2024
Thank you so much for your glowing review of Carhartt! We are humbled and grateful to have a customer like you who appreciates the quality and craftsmanship of our workwear. At Carhartt, we strive to provide our customers with the highest quality workwear that meets their needs and withstands the test of time. We appreciate your support, and look forward to continuing to meet your needs.
Regards,
Carhartt Europe
7 Jun 2024
Verified review
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Answer by carhartt.com/gb
10 Jun 2024
Thank you for your review! We appreciate the 4/5 rating and that you enjoy our products. We strive to continuously improve and ensure we are providing the best possible customer service, so we'll take any feedback into account. Thanks again for being part of the Carhartt family!
Regards,
Carhartt Europe
22 Jun 2024
Verified review
Price quite high for what you get. Value not really there. The materials were satisfactory but the trousers I purchased are not really as good quality as the trousers I purchased 4 years ago even though I paid a premium price.
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Answer by carhartt.com/gb
24 Jun 2024
Thanks for taking the time to share your feedback with us. We're glad to hear that you found our materials satisfactory, but we're sorry to hear that you didn't feel the value was there for the price.
We also appreciate your loyalty over the past 4 years and want you to know that we are always working on improving and innovating our products. I would like to share your comments with our Merchandising and Purchasing departments, so if possible please do not hesitate to provide me with more details at jengelsman@carhartt.com
Thanks again for your feedback!
Regards,
Julian Engelsman
Senior D2C Operations Associate
Carhartt Europe
28 Jun 2024
Verified review
Medium size is a european large I would say. So not happy and think you should ajuste the sizes so normal people can bye your clothe and trust the size that is advertised.
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Answer by carhartt.com/gb
1 Jul 2024
Thank you for taking the time to share your feedback with us. We're glad to hear that you like our clothing, but we understand your frustration with the sizing. At Carhartt, we take pride in offering durable and high-quality clothing that is designed to fit a wide range of body types. We appreciate your suggestion and will take it into consideration for future updates. I have shared your concern with our Merchandising department. Thank you again for your feedback and we apologize for the inconvenience.
Regards,
Carhartt Europe
20 Jun 2024
Verified review
Ordered my cap never got then they cancelled me… and still don’t have my money back and not very nice on the phone…. I ordered on the 9/6 really bad service
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Answer by carhartt.com/gb
21 Jun 2024
Dear Mr Levene,
our apologies for the delay in your refund, I can see that the refund process was started 2 days ago.
The refund should have been received yesterday or you will receive it today, the transactional number:
Transaction ID:
34L37620H60042621
If you have any other questions please do not hesistate to contact me at jengelsman@carhartt.com
Regards,
Julian Engelsman
Senior D2C Operations Associate
Carhartt Europe
5 Jul 2024
Verified review
The t shirts were returned over a week ago (confirmed by Royal Mail) to date no acknowledgement or refund received. Very poor service.
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Answer by carhartt.com/gb
9 Jul 2024
Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with our service. We always strive to provide the best service for our customers and we apologize for any inconvenience caused. We appreciate your feedback as it helps us improve, please make sure to contact our customer service at customercare@carhartt.com so they can help resolving this issue.
Regards,
Carhartt Europe
5 Jul 2024
Verified review
Returned these items on 06/06/24
29 days later - still no refund
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Answer by carhartt.com/gb
9 Jul 2024
Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with our service. We always strive to provide the best service for our customers and we apologize for any inconvenience caused. We appreciate your feedback as it helps us improve, please make sure to contact our customer service at customercare@carhartt.com so they can help resolving this issue.
Regards,
Carhartt Europe
5 Jul 2024
Verified review
Way way overpriced , much to exspensive
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Answer by carhartt.com/gb
9 Jul 2024
Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with our service. We always strive to provide the best service for our customers and we apologize for any inconvenience caused. We appreciate your feedback as it helps us improve, please make sure to contact our customer service at customercare@carhartt.com so they can help resolving this issue.
Regards,
Carhartt Europe
27 Jun 2024
Verified review
I couldn't pay for goods
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Answer by carhartt.com/gb
28 Jun 2024
Thank you for taking the time to leave a review. We are sorry to hear that you had difficulties paying for your goods. Our team strives to provide the best shopping experience for all our customers, and we apologize for any inconvenience this may have caused. We appreciate your feedback and will continue to work towards improving our payment methods. Please do not hesitate to share your full experience with our team at customercare@carhartt.com so we can ensure that this does not happen again in the future. We hope to see you back in our online store!
Regards,
Carhartt Europe
25 Jun 2024
Verified review
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Answer by carhartt.com/gb
26 Jun 2024
Thanks for taking the time to leave a review. We're sorry to hear that your recent experience with us was not up to par. At Carhartt, we strive to provide high-quality clothing and excellent customer service, so we're disappointed that we fell short for you. We appreciate your feedback and will use it to improve our services in the future.
If you have any additional feedback please do not hesitate to contact us at customercare@carhartt.com
Regards,
Carhartt Europe
7 Oct 2023
Verified review
The jacket is great and very unique I’ve not seen anyone wearing one in England yet, that’s one reason I chose it plus the brand produces good quality clothing, its warm has very good wind resistance, I had to wear it once on a motorcycle without any issues at high speeds because I was late for an appointment, the jacket has lots of interesting feature's in the build quality you can’t appreciate them looking at photos, the Zip is very good quality, but I’d be happier if it was more chunky like the one on my Canada goose bomber jacket. I would of liked a faster delivery option I would of happily paid extra for that, I ordered the coat mid day Saturday, it was despatched Monday landed in England on Wednesday night and it arrived Friday morning.
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Answer by carhartt.com/gb
9 Oct 2023
Thank you for your feedback! We appreciate that you chose Carhartt and that you were able to put its quality and wind resistance to the test in the form of a motorcycle ride. We know our customers are busy folks and we try to get them their orders as soon as possible. It's great to hear that your order arrived when it did, even though you would have liked a faster delivery option. We are investigating the travel time for our packages in the UK since this should be a lot faster, we will also use your case to see if this can be included in the investigation. Our apologies that it took so long before your order arrived.
As for the zip, we strive to provide quality craftsmanship across all of our products and we hope you enjoy what we have to offer. Nevertheless, we will forward your message regarding the zip to our Merchandising department!
Thanks again for your review!
Regards,
Carhartt Europe
28 May 2024
Verified review
Multi-purpose Boots
I ordered these because I was looking for a pair of saftey boots that I could use for carpentry as well as some light hiking. When I first tried them on they were quite uncomfortable on the bridge of my feet when walking, I later found that this was due to a peice of suede between the steel cap and the laces that was pushing against the top of my feet when the boot was flexing, so after a bit of wearing in / pushing this flap down and loosening the laces they are now very comfortable. They look great for work or walking around. They kind of feel like a hybrid between trainers and work boots. They're also really easy to take on and off.
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Answer by carhartt.com/gb
29 May 2024
Thanks for your review! We know that comfort is key when it comes to working and are glad to hear that you were able to customize these boots for a better fit. At Carhartt, we strive to provide the highest quality workwear that's comfortable, stylish, and designed with workers in mind. We appreciate your input and hope you continue to find our products helpful for any future projects. If you have any other feedback regarding the shoes please do not hesitate to let us know at customercare@carhartt.com! Thanks again!
Regards,
Carhartt Europe
18 Dec 2023
Verified review
Your delivery was swift, but it was an expensive item for us (our sons Christmas present) and we did not receive any tracking or delivery notification, it was only by coincidence we were here to receive it as we had left home for a long weekend away but popped back home as we'd forgotten something, however give the driver his due, I left a note for any deliveries to be left in a safe place and he put it there but we'd just arrived back home in time, otherwise it would of been outside to the elements for 4 days on our secluded patio
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Answer by carhartt.com/gb
18 Dec 2023
Thank you for your honest feedback! We know how important it is to receive packages on time, especially when the item is a special present like this one. We're glad you got home in time to collect your package but understand that this isn't always possible. At Carhartt, we always strive to provide reliable delivery services and help make sure that our customers’ items arrive safely and on time. Thanks again for sharing your experience with us!~
Regards,
Carhartt Europe
19 May 2024
Verified review
Easy option to trial items. Ordering and returns a doddle.
It’s a good online shop, the prices are a little more than you can find online but the ordering process has been combed over and works better than previously experienced. Previous annoyances have been well taken care of and compensated. items arrive quickly considering they come from “over the sea” what I like most is the ease of return. You get a self adhesive label in with the order. Minimum order for free delivery is low this all makes it a no brainer for trying items out, refunds seem a little swifter but still “unhurried”
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Answer by carhartt.com/gb
21 May 2024
Thank you for your review and we're thrilled that you appreciate the improvements we made to our ordering process and returns policy. We strive to make Carhartt as easy and effortless to shop with as possible, so we're glad to know you appreciate it. We understand that customers are always looking for the best deals online, but we hope you know that the quality and durability of our products go hand in hand with their prices. Thanks again for your feedback – we value it more than anything!
10 Dec 2023
Verified review
Great easy transaction. Well done on the quick delivery. My only grumble was this was a Christmas present for my Hubby and as it was delivered with Carhartt plastered all over the packaging this kind of spoilt the surprise for my Husband as he received the parcel! So things to do better would be perhaps less obvious packaging at this time of year. Not sure about the fit yet because although he knows where’s it’s from he still doesn’t know what’s inside.
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Answer by carhartt.com/gb
11 Dec 2023
Thanks so much for your feedback! We're glad to hear you had such a smooth transaction and that your items arrived quickly. We respect our customers' wishes for surprise deliveries, especially around the holidays, and we apologize for the packaging giving away the surprise! At Carhartt, we strive to provide great service and the best products on the market. And while we want our customers to know what they're getting (and that it's from us!), we understand how important it is to keep surprises intact.
We will pass your comment onto our Merchandising department (who also helps our warehouse partner with sustainable packaging) so they can look into this!
Thanks again for your honest review - your thoughts help us become better with each day!
Regards,
Julian Engelsman
Senior D2C Operations Associate
Carhartt Europe
10 Feb 2024
Verified review
Not as good as they used to be . . .
I think the cut has deteriorated since the last time I bought a Detroit (is that right?) jacket. The collar is enormous and it’s built to home an enormous belly which I still don’t have 30 years later. Also the lining is baggy and made of some unnatural fabric which irritates my skin, instead of the original blanket material whatever that was.
Is it possible that carhartt made for the American market is of better quality?
I hope somebody reads this!
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Answer by carhartt.com/gb
12 Feb 2024
Thanks for taking the time to share your experience with us! We are sorry to hear that you weren't satisfied with the fit of your Carhartt jacket this time. At Carhartt, we strive to make sure every customer is satisfied and we value your feedback. We want to ensure that our products are crafted with comfort and quality in mind. We hope you continue to use our products in the future - thank you for being a valued customer!
Regards,
Carhartt Europe
28 Dec 2023
Verified review
Chat staff superb
Easy to use website. Only problem is if you use it in Edge - the payment buttons just take you to an error screen, but that's okay, just move to Chrome or some other browser just for that shop. Good quality gear and not too expensive. When I had problems using it in Edge the chat staff were very helpful. When we finally twigged it might be my browser it was very easy (once I'd switched to Chrome).
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Answer by carhartt.com/gb
29 Dec 2023
Thanks for the awesome review, we really appreciate it! We're stoked to hear that you had a great experience with our website, and that you found our gear to be high quality and reasonably priced. We strive to ensure a smooth and hassle-free shopping experience when visiting us online, so we're sorry that you encountered some trouble when using Edge. However, we are glad that our chat staff were able to help you out and that it was easy for you to switch over to Chrome. Thanks again!
Regards,
Carhartt Europe
28 Mar 2024
Verified review
Excellent quality, great customer service.
Trousers arrived quite quickly and were of a great quality. However the fit was great in the waist but too tight around crotch and thighs.
I have returned the trousers and will reorder a larger size once i have my refund back.
They lost the star as i couldn't organise a larger size to be shipped once they received the return.
Excellent customer service, apart from that minor irritation.
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Answer by carhartt.com/gb
29 Mar 2024
Thanks for leaving us a review! We're glad you liked the quality of our trousers and that our customer service was great. We understand that sometimes garments don't fit perfectly, and we apologize that you weren't able to get the right size quickly enough. We hope you'll give us another chance when you reorder a larger size!
Regards,
Carhartt Europe