carhartt.com/gbReviews:
1,299 reviews in the last 12 months2,863 total reviews
Excellent
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Most relevant positive review
7 Oct 2023
Verified review
The jacket is great and very unique I’ve not seen anyone wearing one in England yet, that’s one reason I chose it plus the brand produces good quality clothing, its warm has very good wind resistance, I had to wear it once on a motorcycle without any issues at high speeds because I was late for an appointment, the jacket has lots of interesting feature's in the build quality you can’t appreciate them looking at photos, the Zip is very good quality, but I’d be happier if it was more chunky like the one on my Canada goose bomber jacket. I would of liked a faster delivery option I would of happily paid extra for that, I ordered the coat mid day Saturday, it was despatched Monday landed in England on Wednesday night and it arrived Friday morning.
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Most relevant negative review
9 Dec 2023
Verified review
Poor customer service & didn't receive items. My order was confirmed but never went through and I wasn't informed. Payment did not come out. I had purchased on Black Friday sale. I didn't receive confirmation email, so I emailed customer service and was assured that the order was confirmed and would take 4-7 business days to dispatch. When I emailed about it again, I was told the payment didn't work (despite it showing as confirmed on my booking confirmation screenshot)and I needed to put my order through online - but at the raised prices. When I asked about why I had to pay the full price considering I had a confirmation number for the sale price, I was given a 10% discount code which didn't cover the difference. The code ended up not working. I once again emailed with a screenshot, and was told they had no IT issues and that the code should work. It didn't work and didn't apply any 10% discount at checkout. But they did not address the fact that the code didn't cover the difference between sale and full prices. I left it at that.
Funnily enough, I got notifications from the Shop app about this order being created, and then I was sent an email to review my order - which I never even received. Carhartt had many chances to rectify the issue as I emailed them so many times, but failed to do so. Polite emails with absolutely no substance.
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Reviews for carhartt.com/gb
28 May 2024
Verified review
Multi-purpose Boots
I ordered these because I was looking for a pair of saftey boots that I could use for carpentry as well as some light hiking. When I first tried them on they were quite uncomfortable on the bridge of my feet when walking, I later found that this was due to a peice of suede between the steel cap and the laces that was pushing against the top of my feet when the boot was flexing, so after a bit of wearing in / pushing this flap down and loosening the laces they are now very comfortable. They look great for work or walking around. They kind of feel like a hybrid between trainers and work boots. They're also really easy to take on and off.
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Answer by carhartt.com/gb
29 May 2024
Thanks for your review! We know that comfort is key when it comes to working and are glad to hear that you were able to customize these boots for a better fit. At Carhartt, we strive to provide the highest quality workwear that's comfortable, stylish, and designed with workers in mind. We appreciate your input and hope you continue to find our products helpful for any future projects. If you have any other feedback regarding the shoes please do not hesitate to let us know at customercare@carhartt.com! Thanks again!
Regards,
Carhartt Europe
29 May 2024
Verified review
A very nice product and excellent service from Carhartt.
Sadly I got the size wrong on both occasions I ordered and have had to return the item and reorder.
The sizes are much bigger that what the are.
But otherwise a great brand and excellent service.
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Answer by carhartt.com/gb
29 May 2024
Thank you so much for your feedback! We really appreciate it and are thrilled to hear that you are happy with our product and service. We know that ordering online can be tricky, so we apologize if the wrong size was received. We strive to create clothing that is both functional and stylish - thanks for being a part of our journey!
Regards.
Carhartt Europe
13 Jun 2024
Verified review
Quality, simple….
My daughter wanted some authentic workwear, she asked for Carhartt and that’s what she got. The quality of the clothing is second to none, from the material to the rivets, just excellent.
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Answer by carhartt.com/gb
13 Jun 2024
Thank you so much for the kind words about our workwear! It's great to hear that your daughter is so pleased with her newest pieces. Our quality is something we always strive for and it's wonderful to hear that our hard work paid off. We appreciate your feedback and continued support of Carhartt.
Regards,
Carhartt Europe
10 days ago
Verified review
Website feels slightly clunky to navigate and you didn't say that it was 'despatched'. The only email I got was order confirmed and then 3 days later the parcel arrived
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Answer by carhartt.com/gb
10 days ago
Hey there!
Thank you for taking the time to leave a review. We truly appreciate your feedback and we're always looking for ways to improve our website and customer experience.
We apologize if the website navigation felt clunky for you. Our team is constantly working on making it more user-friendly and we'll take your comments into consideration, we are currently working on our new website which should provide a very clear and easy to navigate website for our cusotmers to use.
We are also sorry if you were not notified when your order was shipped. We strive to provide timely updates throughout the ordering process, so we'll definitely look into this and see how we can improve.
If there is more information that was not provided to you please do not hesitate to contact me at jengelsman@carhartt.com so I can pick this up internally to ensure that it does not happen again in the future.
Thanks again for your support!
Best regards,
Julian Engelsman
Senior D2C Operations Associate
Carhartt Europe
3 days ago
Verified review
Best pair of jeans I have ever bought!
Made in Mexico (so made from decent quality cotton), superb fit and quality.
Really well priced.
Highly recommended.
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Answer by carhartt.com/gb
2 days ago
Hey there! Thanks so much for taking the time to leave us such a great review. We're stoked to hear that our jeans are the best you've ever bought – that's exactly what we strive for! Thanks again for the love and recommendation – you rock!
Regards,
Carhartt Europe
4 Jun 2024
Verified review
Great high quality distinctive clothes. Customer service is excellent. Have bought jacket, over shirt, shirts, t-shirts & jeans- all excellent.
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Answer by carhartt.com/gb
4 Jun 2024
Thank you so much for your kind words! We're thrilled to hear that you love our high quality and distinctive clothing. We strive to provide excellent customer service and it's great to hear that it has been up to your expectations. Thanks again for your support in keeping us at the top of Workwear fashion!
Regards,
Carhartt Europe
9 Jun 2024
Verified review
Great products, great service and quality however, colour choices much more limited than other markets such as US. More colour choice needed
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Answer by carhartt.com/gb
10 Jun 2024
Thanks for taking the time to review our products! We're so glad you're happy with the quality and service. We understand that colour choices are important - we are in ongoing talks with our US team to ensure that we can receive more colors for all of our products. We hope you continue to enjoy our products and thank you for your feedback!
Regards,
Carhartt Europe
4 days ago
Verified review
First pair were a bit big. Easy to return and contact customer services. Very happy with size down although can't comment on longevity.
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Answer by carhartt.com/gb
3 days ago
Thanks so much for taking the time to leave us a review about your recent Carhartt purchase. We're stoked to hear that our team made the return process easy and that you were able to find a better fit with the smaller size. We know how important it is to get the perfect fit and we're glad we could help you out with that.
Thanks again for choosing Carhartt!
Regards,
Carhartt Europe
7 Jun 2024
Verified review
Quality and good fit
Item arrived in a few days it's good quality not worn it just yet ready fir the Autumn.
If it wears well will consider another item
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Answer by carhartt.com/gb
10 Jun 2024
Thank you so much for your review! We're so glad that you received your item quickly and that you're happy with the quality. We always strive to provide the best quality garments, and we can't wait to hear about how it performs when the cooler weather sets in. We appreciate your consideration of buying another item, we hope we can live up to your expectations!
Regards,
Carhartt Europe
6 days ago
Verified review
Great product. Had a bit of an issue with their website when coming to pay but a quick call to customer services sorted this out.
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Answer by carhartt.com/gb
6 days ago
Thank you so much for taking the time to leave us a review. We're thrilled to hear that you love our products! We take great pride in providing high-quality workwear that can stand up to any job.
We're sorry to hear that you encountered some issues with our website while checking out, but we're glad our customer service team was able to quickly help you out. Our goal is to make your shopping experience as smooth and stress-free as possible, so we appreciate your understanding and patience.
Regards,
Carhartt Europe
6 days ago
Verified review
Love how the carhartt jeans sit on me.
So, had to purchase a second pair.
They arrived in reasonable time and look good on.
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Answer by carhartt.com/gb
6 days ago
Hey there! Thanks for the awesome review! We're so glad to hear that you love our Carhartt jeans, they're a staple in any wardrobe. We're all about providing quality and style, so it means a lot that you had to purchase a second pair. And we're happy to hear that they arrived in good time and look good on you. Thanks again for the support!
Regards,
Carhartt Europe
10 Jun 2024
Verified review
Brilliant
A great simple and easy purchase with the added bonus of free returns and peace of mind on quality items
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Answer by carhartt.com/gb
11 Jun 2024
Thank you so much for your kind words! Here at Carhartt, we strive to make the buying process as simple and straightforward as possible. We believe in quality and stand behind our products with free returns. We are glad you trust us and appreciate your loyalty to the brand. Thanks again!
Regards,
Carhartt Europe
6 Jun 2024
Verified review
Very happy with quality, design and attention to detail. Buying more and more from Carhartt these days.
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Answer by carhartt.com/gb
6 Jun 2024
Thank you so much for taking the time to leave us this review! We’re thrilled that you’re enjoying our quality, design, and attention to detail. At Carhartt, we strive to provide our customers with products that are not only durable and high-quality, but also stylish and comfortable. We hope you continue to enjoy your Carhartt experience!
Regards,
Carhartt Europe
7 Jun 2024
Verified review
Top quality workwear , trousers are the best I’ve bought , far superior to any other branded workwear
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Answer by carhartt.com/gb
10 Jun 2024
Thanks so much for your great feedback on our workwear! We’re so glad you're loving the trousers - Carhartt has been a leader in premium quality workwear for over 130 years, so we’re proud that you can trust us to keep you comfortable and safe on the job. Thanks again for your awesome review!
Regards,
Carhartt Europe
2 Jun 2024
Verified review
Great service and quality
Bought a rain defender jacket and absolutely delighted. Brilliant quality and delivered very quickly.
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Answer by carhartt.com/gb
3 Jun 2024
Thank you so much for the kind review! We at Carhartt are passionate about delivering quality products, and we're glad that your experience with us exceeded your expectations. It's always a pleasure to hear that customers are satisfied with our products and services. Thank you for being part of the Carhartt family!
Regards,
Carhartt Europe
8 days ago
Verified review
Usual Carhartt quality
Items are of high quality. Delivery was quick and delivery communication clear and easy to access.
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Answer by carhartt.com/gb
6 days ago
Thanks for taking the time to leave us a review! We're stoked to hear that you love the quality of our workwear clothing and that our delivery process was quick and easy. We pride ourselves on providing top-notch products and efficient service to all of our customers.
We also appreciate your shout-out to our clear and user-friendly delivery communication. We know how important it is to stay in the loop when waiting for your order, so we always strive to make it as seamless as possible.
Thanks again for choosing Carhartt for your workwear needs. Keep killing it out there!
Regards,
Carhartt Europe
11 days ago
Verified review
Perfect gift for Father’s Day
Quick delivery and the apron was fantastic, quality was great. Perfect gift for Father’s Day
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Answer by carhartt.com/gb
10 days ago
First of all, thank you for taking the time to leave us a review. We are thrilled to hear that your order arrived quickly and that you were satisfied with the quality of our apron. We pride ourselves on providing top-notch products and we are glad we could deliver a perfect Father’s Day gift for you.
We appreciate your support and hope to continue exceeding your expectations in the future.
Regards,
Carhartt Europe
13 Jun 2024
Verified review
Excellent quality goods, quick shipping, arrived exactly when it said it would.
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Answer by carhartt.com/gb
13 days ago
Hey there! We are stoked to hear that you are loving the quality of our workwear clothing and that your order arrived on time. Our team works hard to ensure that our products are top-notch and our shipping is speedy. Thank you for taking the time to share your positive experience with us, it means a lot. Keep rocking your Carhartt gear!
Regards,
Carhartt Europe
12 Jun 2024
Verified review
Good clothes with good value but refund (for exchanges) takes too long.
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Answer by carhartt.com/gb
13 Jun 2024
Thank you for taking the time to review us. We’re so happy to hear that you appreciate the value of our clothes! At Carhartt we strive to provide the best customer experience, and we recognize that sometimes processing refunds can take longer than desired. We appreciate your patience and understanding as we work hard to make sure our customers are satisfied with their purchases.
Regards,
Carhartt Europe
13 Jun 2024
Verified review
Easy to navigate web site
Quick delivery
Excellent quality of clothes
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Answer by carhartt.com/gb
13 days ago
Hey there! Thank you so much for taking the time to leave us a review. We're stoked to hear that our website was easy for you to navigate and that you received your order quickly. And we couldn't agree more - our clothes are made with top-notch quality in mind. Thanks for choosing Carhartt, we appreciate your support!
Regards,
Carhartt Europe