desenio.co.ukReviews:
1,471 reviews in the last 12 months32,699 total reviews
Good
Most relevant positive review
3 Dec 2023
Verified review
I had a really great experience with the customer service. It was my first time using Desenio, and I didn’t realise my order would be split into 2 deliveries, so when the first part came I wrongly assumed some items were missing. I got through to a very pleasant lady within 2 minutes of calling. She kindly informed me when the second part of my order would be delivered and even sent a follow up email with tracking. Although I originally thought it was a little on the expensive side, the quality of the pictures are beautiful and I am planning on ordering again soon.
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Most relevant negative review
4 Jan 2024
Verified review
I love the prints from Desenio ! However, I still haven’t received my order. I ordered 10 days before Christmas as a present ! We’re now into January and I still haven’t got my delivery, it has been nearly 4 weeks :(
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Reviews for desenio.co.uk
18 Oct 2024
Verified review
Still waiting for my refund… terrible customer service
My order hasn’t arrived and when I contacted Descenio, customer services emailed to say that as I didn’t collect the order it’s been returned and I won’t get a refund… even though the EVRI tracking clearly states it never went out for delivery!! It was only one small print so would fit through my letterbox anyway… not impressed at all as I’m still waiting for a reply and communication is extremely slow. I’ve used them before with no issues but won’t be using them again!
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13 Oct 2024
Verified review
Haven’t received my order and it’s been weeks. No contact from customer services and I have made contact about 4 times myself and nobody is replying to me. No refund or anything and I’ve spent quite some money. First time ordering here and won’t do so again such a let down and disappointing. Will keep contacting until someone finally has the decency to reply!
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14 Oct 2024
Verified review
Still have not received - Evri tracking for 8th Oct said - We're sorry, we were unable to deliver your parcel today. We're working to get it on its way and We'll update your tracking once it's out for delivery
Then said - Your parcel is on its way back to the sender.
I have no idea what is going on with it.
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10 days ago
Verified review
Ordered prints for my daughter, they delivered to a parcel shop, went to collect and my package, made to rummage through mail sacks, parcel was not there. The man was rude and unhelpful and now I’m being charged by Desinio as I didn’t collect my order!! Will NEVER use them again. Avoid!!!
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11 Oct 2024
Verified review
Improve customer service. Only part of the order has been delivered, despite payment having been taken. Customer service has bee contacted and despite saying that a response will be received within 24 - 48 hours, it is now 4 days later and no progress has been made
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11 days ago
Verified review
Artwork was stolen from the end of our drive when delivered overnight and am yet to hear back from Desenio about a refund or resending the items, despite multiple attempts to contact them. First and last time I’ll use Desenio.
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3 days ago
Verified review
Prints came bent
Prints didn’t travel well, were delivered bent and with a fold in the middle that can’t be smoothed out by a frame.
Waste of money for the low quality- should have self printed out onto card at home.
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7 Oct 2024
Verified review
Terrible communication. Sent to my billing not delivery address. Sent in two separate packages. Response time poor. Communication was robotic, unsympathetic and unresolved
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13 Oct 2024
Verified review
Prints arrived all creased and damaged in a cardboard sleeve, no plastic protection inside the envelope as they were left outside to get damp. Delivery was also late.
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15 Oct 2024
Verified review
Very poor quality print and packaging.
Very poor quality print, impossible to return.
I've received an open package after waiting 2 weeks of very poor quality prints and it's impossible to return them.
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11 Oct 2024
Verified review
Unfortunately it never arrived and was delivered to a post office instead. Not Desenio’s fault.
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4 days ago
Verified review
Print arrived with creases and the paper quality is terrible. Won’t be ordering from you again
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WD
Wendy D.
London
17 hours ago
Verified review
STILL AWAITING DELIVERY , NOT HAD ANY CONTACT AND TRACKING WITH EVRI IS NOT HELPFUL
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5 Oct 2024
Verified review
Did not receive my order,
after 2 weeks, still not received my order and no response from customer service
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4 days ago
Verified review
My order was over 14 days ago and still hasn’t been dispatched
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15 hours ago
Verified review
Deliver on time and provide updates on order status
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9 Oct 2024
Verified review
Item not delivered and complaint not responded to
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4 Oct 2024
Verified review
My delivery is taking more then 3 weeks
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6 days ago
Verified review
I still haven’t received my order
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7 Oct 2024
Verified review
Poor quality
Did not like the quality
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Answer by desenio.co.uk
8 Oct 2024
Hello, and thank you very much for your review.
We are very sorry to hear that you feel disappointed with our posters. We strive to display our posters as accurately as possible on the website. Unfortunately, we cannot control the individual screen settings of buyers, which may result in slight color differences. We print our posters on 200 g/m² uncoated premium paper because it allows for better print quality and behaves better behind a frame. If you have any further questions, our customer service team is happy to help (info@desenio.co.uk).
We wish you a great day!
DESENIO